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    • 1. 发明授权
    • Workflow and exception system
    • 工作流和异常系统
    • US08341645B1
    • 2012-12-25
    • US11805593
    • 2007-05-24
    • David OxenstiernaDenise SommervilleWilliam VaughanPeter ZopeAlfred ShortJohn HendyRaju PatelLawrence Beck
    • David OxenstiernaDenise SommervilleWilliam VaughanPeter ZopeAlfred ShortJohn HendyRaju PatelLawrence Beck
    • G06F11/30
    • G06F11/0709G06F11/0793G06Q10/06
    • An exception management system comprising a centralized exception engine for processing exception messages from a plurality of source systems across a firm (or enterprise) and for generating workflow items where needed from the exception messages. The centralized exception engine may comprise an exception backbone that receives the exception messages from the source systems and processes the exception messages based on business rules. The exception messages may adhere to an exception message definition format. Users may access the exception information via a user interface. The exception engine may send alerts to certain users in certain circumstances based on the business rules. A flow manager of the exception backbone may process the exception messages by: (i) enriching the exception messages with additional information; (ii) prioritizing the exception messages; (iii) routing the exception messages to one or more users; and/or (iv) persisting exception information extracted from the exception messages in a persistent store. A workflow engine may communicate workflow messages to the source systems or directly with the exception backbone when workflow is required for one of the exception messages.
    • 一种异常管理系统,包括用于处理跨越企业(或企业)的多个源系统的异常消息并用于从异常消息生成需要的工作流项目的集中式异常引擎。 集中式异常引擎可以包括从源系统接收异常消息并基于业务规则处理异常消息的异常主干。 异常消息可能遵循异常消息定义格式。 用户可以通过用户界面访问异常信息。 异常引擎可能会在某些情况下根据业务规则向某些用户发送警报。 异常骨干的流程管理器可以通过以下方式处理异常消息:(i)使用附加信息丰富异常消息; (ii)排除异常信息的优先级; (iii)将异常消息路由到一个或多个用户; 和/或(iv)持久存储中从异常消息中提取的异常信息。 工作流引擎可以将工作流消息传送到源系统,或者在异常消息之一需要工作流时直接与异常主干通信。