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1. 发明授权

US09092733B2 Recursive adaptive interaction management system 有权
标题翻译：递归自适应交互管理系统
公开(公告)号：US09092733B2
公开(公告)日：2015-07-28
申请号：US11966913
申请日：2007-12-28
申请人： Dave Sneyders , Brian Galvin , S. Michael Perlmutter
发明人： Dave Sneyders , Brian Galvin , S. Michael Perlmutter
IPC分类号： H04M3/00 , G06N5/02 , H04M3/51
CPC分类号： G06N5/025 , G10L15/26 , G10L17/22 , G10L25/72 , H04M3/5133 , H04M3/5141 , H04M3/5166 , H04M3/5183 , H04M2203/357
摘要： A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
摘要翻译：用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎，如果对话在语音媒体中，则用于从文本确定事实的上下文分析引擎，用于基于事实输入来声明规则，以及呈现引擎，用于向代理人呈现信息以指导代理在对话中。上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

2. 发明申请

US20090171668A1 Recursive Adaptive Interaction Management System 有权
标题翻译：递归自适应交互管理系统
公开(公告)号：US20090171668A1
公开(公告)日：2009-07-02
申请号：US11966913
申请日：2007-12-28
申请人： Dave Sneyders , Brian Galvin , S. Michael Perlmutter
发明人： Dave Sneyders , Brian Galvin , S. Michael Perlmutter
IPC分类号： G10L21/00
CPC分类号： G06N5/025 , G10L15/26 , G10L17/22 , G10L25/72 , H04M3/5133 , H04M3/5141 , H04M3/5166 , H04M3/5183 , H04M2203/357
摘要： A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
摘要翻译：用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎，如果对话在语音媒体中，则用于从文本确定事实的上下文分析引擎，用于基于事实输入来声明规则，以及呈现引擎，用于向代理人呈现信息以指导代理在对话中。上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。

3. 发明授权

US08135774B2 Virtual contact center with dynamic routing 有权
标题翻译：具有动态路由的虚拟联络中心
公开(公告)号：US08135774B2
公开(公告)日：2012-03-13
申请号：US11616738
申请日：2006-12-27
申请人： Andrey Ryabchun , Petr Makagon , Herbert Ristock , Nikolai Anisimov , Dave Sneyders , S. Michael Perlmutter
发明人： Andrey Ryabchun , Petr Makagon , Herbert Ristock , Nikolai Anisimov , Dave Sneyders , S. Michael Perlmutter
IPC分类号： G06F15/16
CPC分类号： H04L67/306 , H04L51/04 , H04M3/5191
摘要： A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.
摘要翻译：基于网络的交互系统包括连接到网络的用于接收和路由交互请求的机器，具有访问网络以便将交互请求与简档进行匹配的服务器应用程序以及用于存储简档信息的数据存储库。

4. 发明授权

US08484080B2 System and method for social product information sharing 失效
标题翻译：社会产品信息共享的系统和方法
公开(公告)号：US08484080B2
公开(公告)日：2013-07-09
申请号：US12800211
申请日：2010-05-10
申请人： Dave Sneyders
发明人： Dave Sneyders
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q30/0269 , G06Q30/06 , G06Q30/0601
摘要： A system for electronic commerce, comprising a portal server executing on a digital computer, coupled to a digital packet network and an analysis software executing on a server or another digital computer(s), adapted to receive information from a user via the digital packet network, said information including at least a plurality of data elements pertaining to products owned, used, or sought by the user, wherein the received information is made available to the analysis software, which computes a maturity score for the user based at least in part on the received information, and wherein the portal server uses at least a maturity score to order a selection of information be provided to the user, and wherein at least some of the received information is made available to a plurality of external systems based at least in part on privacy settings established by or for the particular user, is disclosed.
摘要翻译：一种用于电子商务的系统，包括在数字计算机上执行的门户服务器，耦合到数字分组网络和在服务器或另一数字计算机上执行的分析软件，适用于经由数字分组网络从用户接收信息所述信息包括至少多个关于由用户拥有，使用或寻求的产品的数据元素，其中所接收的信息可用于分析软件，分析软件至少部分地基于用户计算用户的成熟度分数所接收的信息，并且其中所述门户服务器至少使用成熟度分数来对用户提供的信息的选择进行排序，并且其中至少部分所接收的信息至少部分地可用于多个外部系统对由特定用户建立的或针对特定用户建立的隐私设置被公开。

5. 发明申请

US20120066084A1 SYSTEM AND METHOD FOR CONSUMER-CONTROLLED RICH PRIVACY 审中-公开
标题翻译：用于消费者控制的丰富隐私的系统和方法
公开(公告)号：US20120066084A1
公开(公告)日：2012-03-15
申请号：US13226265
申请日：2011-09-06
申请人： Dave Sneyders
发明人： Dave Sneyders
IPC分类号： G06Q30/02 , G06F17/30
CPC分类号： G06Q30/0241 , G06Q30/02 , G06Q30/0277 , G06Q30/06 , G06Q30/0601 , H04L63/0407
摘要： An e-commerce system, comprising a portal server executing on a digital computer and coupled to a digital packet network, an analysis software module executing on the server system or executing on another digital computer and adapted to communicate with the server across the digital packet network, and a transformation software module, wherein the portal server is adapted to receive information from a user via the digital packet network, the information including at least a plurality of data elements pertaining to products owned, used, or sought by the user, further wherein the received information is made available to the analysis software, and the analysis software computes a detailed consumer profile for the user based at least in part on the received information provided to the analysis software, and wherein the transformation module converts the detailed consumer profile into an abstract anonymous profile.
摘要翻译：一种电子商务系统，包括在数字计算机上执行并耦合到数字分组网络的门户服务器，在服务器系统上执行的分析软件模块或在另一数字计算机上执行并适于在数字分组网络上与服务器进行通信以及转换软件模块，其中所述门户服务器适于经由所述数字分组网络从用户接收信息，所述信息至少包括与所述用户拥有，使用或寻求的产品有关的多个数据元素，其中，接收到的信息可用于分析软件，并且分析软件至少部分地基于提供给分析软件的接收信息来计算用户的详细消费者简档，并且其中，转换模块将详细的消费者简档转换为抽象的匿名个人资料

6. 发明申请

US20110276406A1 System and method for social product information sharing 失效
标题翻译：社会产品信息共享的系统和方法
公开(公告)号：US20110276406A1
公开(公告)日：2011-11-10
申请号：US12800211
申请日：2010-05-10
申请人： Dave Sneyders
发明人： Dave Sneyders
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q30/0269 , G06Q30/06 , G06Q30/0601
摘要： An e-commerce system, comprising a portal server executing on a digital computer and coupled to a digital packet network and an analysis software executing on the server system or executing on another digital computer and adapted to communicate with the server across the digital packet network, wherein the portal server is adapted to receive information from a user via the digital packet network, said information including at least a plurality of data elements pertaining to products owned, used, or sought by the user, and wherein the received information is made available to the analysis software, and the analysis software computes a maturity score for the user based at least in part on the received information provided to the analysis software, said maturity score further being provided to the portal server, and wherein the portal server uses at least a maturity score to order a selection of information to be provided to the user, and wherein at least some of the received information is made available to a plurality of external systems based at least in part on privacy settings established by or for the particular user, is disclosed.
摘要翻译：一种电子商务系统，包括在数字计算机上执行并耦合到数字分组网络的门户服务器和在所述服务器系统上执行的分析软件，或者在另一个数字计算机上执行并且适于在所述数字分组网络上与所述服务器通信，其中门户服务器适于经由数字分组网络从用户接收信息，所述信息至少包括与由用户拥有，使用或寻求的产品有关的多个数据元素，并且其中所接收的信息可用于分析软件和分析软件至少部分地基于提供给分析软件的接收信息来计算用户的成熟度分数，所述成熟度得分进一步提供给门户服务器，并且其中门户服务器使用至少一个成熟度分数以订购要提供给用户的信息的选择，并且其中至少部分所接收的信息至少部分地基于由特定用户建立的或对于特定用户建立的隐私设置，使得多个外部系统可用于多个外部系统。

7. 发明申请

US20080159521A1 System For Establishing Outbound Communications With Contacts From A Call Center 审中-公开
标题翻译：通过呼叫中心联系人建立外向通信系统
公开(公告)号：US20080159521A1
公开(公告)日：2008-07-03
申请号：US11618223
申请日：2006-12-29
申请人： Dave Sneyders , S. Michael Perlmutter , Dan Kikinis
发明人： Dave Sneyders , S. Michael Perlmutter , Dan Kikinis
IPC分类号： H04M3/00
CPC分类号： H04M3/5158 , H04M3/42374
摘要： A method for determining a statistical probability that a contact will answer a pending outbound call includes steps for (a) performing a lookup in a data repository to determine presence status of the contact relative to a network server, (b) equating the presence status found to a value, and (c) comparing the presence value to a predetermined system value.
摘要翻译：用于确定联系人将应答未决出站呼叫的统计概率的方法包括以下步骤：（a）在数据存储库中执行查找以确定联系人相对于网络服务器的存在状态，（b）将所发现的存在状态相等（c）将存在值与预定系统值进行比较。

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