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1. 发明申请

US20080184271A1 Automated Diagnostic Service 有权
标题翻译：自动诊断服务
公开(公告)号：US20080184271A1
公开(公告)日：2008-07-31
申请号：US12020864
申请日：2008-01-28
申请人： Thomas James Fox , Eric R. Kern , Charles Christian Queen , Celia Anne Schreiber
发明人： Thomas James Fox , Eric R. Kern , Charles Christian Queen , Celia Anne Schreiber
IPC分类号： G06F3/00
CPC分类号： H04L43/50
摘要： A method of providing diagnostic service for a data processing system includes retrieving product data identifying a data processing element in response to an alert generated by the element. The retrieved product data is forwarded to a networked diagnostic site. A diagnostic package is retrieved, the diagnostic package including diagnostic code appropriate for the alerting element. The diagnostic package is forwarded to the data processing system. The diagnostic code is then installed and executed to perform diagnostic testing of the element. Results generated during execution of the diagnostic code may then be used to take machine initiated corrective action. After the results have been generated, the diagnostic software is uninstalled from the data processing system.
摘要翻译：为数据处理系统提供诊断服务的方法包括：响应于由该元件产生的警报来检索标识数据处理元件的产品数据。检索到的产品数据被转发到联网的诊断站点。检索诊断包，诊断包包括适用于警报元素的诊断代码。诊断包被转发到数据处理系统。然后安装并执行诊断代码以执行元素的诊断测试。执行诊断代码期间产生的结果可用于采取机器启动的纠正措施。生成结果后，从数据处理系统卸载诊断软件。

2. 发明授权

US07350112B2 Automated diagnostic service 有权
标题翻译：自动诊断服务
公开(公告)号：US07350112B2
公开(公告)日：2008-03-25
申请号：US10462254
申请日：2003-06-16
申请人： Thomas James Fox , Eric R. Kern , Charles Christian Queen , Celia Anne Schreiber
发明人： Thomas James Fox , Eric R. Kern , Charles Christian Queen , Celia Anne Schreiber
IPC分类号： G06F11/00
CPC分类号： H04L43/50
摘要： A method of providing diagnostic service for a data processing system includes retrieving product data identifying a data processing element in response to an alert generated by the element. The retrieved product data is forwarded to a networked diagnostic site. A diagnostic package is retrieved, the diagnostic package including diagnostic code appropriate for the alerting element. The diagnostic package is forwarded to the data processing system. The diagnostic code is then installed and executed to perform diagnostic testing of the element. Results generated during execution of the diagnostic code may then be used to take machine initiated corrective action. After the results have been generated, the diagnostic software is uninstalled from the data processing system.
摘要翻译：为数据处理系统提供诊断服务的方法包括：响应于由该元件产生的警报来检索标识数据处理元件的产品数据。检索到的产品数据被转发到联网的诊断站点。检索诊断包，诊断包包括适用于警报元素的诊断代码。诊断包被转发到数据处理系统。然后安装并执行诊断代码以执行元素的诊断测试。执行诊断代码期间产生的结果可用于采取机器启动的纠正措施。生成结果后，从数据处理系统卸载诊断软件。

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