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2. 发明授权

US06973478B1 Autonomous local assistant for managing business processes 失效
标题翻译：自主的本地助理管理业务流程
公开(公告)号：US06973478B1
公开(公告)日：2005-12-06
申请号：US09696558
申请日：2000-10-25
申请人： Jussi Ketonen , Carolyn Talcott , Paul Wieneke
发明人： Jussi Ketonen , Carolyn Talcott , Paul Wieneke
IPC分类号： G06F15/16 , G06Q30/00
CPC分类号： G06Q30/02
摘要： A methodology and automated system are provided whereby a merchant presents timely and relevant information to customers. The system includes a client-side local assistant system and a server-side component. The client-side local assistant system, which is download installed on a customer's computer, implements an automated client-side system that is fully data driven. The data is partly downloaded data, called rulesets, and partly data that is collected and stored locally, called interaction data. The client-side system includes functionality for specifying and interpreting rulesets for observing, analyzing and storing information about, and relating to, computer-mediated customer interactions, such as viewing web pages or playing music. The client-side system also includes functionality for defining periodic tasks, such as gathering, analyzing and displaying information on topics of interest, and for direct interaction between the client-side system and the customer. The server-side component stores and provides access, upon request, to a downloadable version of a client side core local assistant system The server-side component also stores and provides access, upon request, to downloadable rulesets maintained by an agent. It also provides functionality for maintaining download statistics and for controlling the number of downloads of given ruleset. The server-side component also provides functionality for collecting data generated by ruleset application for storage in a server-side interaction database. The schema of this database are constrained to maintain customer privacy. The server-side component also provides functionality for reporting information to assisted merchants; the reporting functionality includes at least the ability to report information by merchant, by ruleset, and over a specified period of time.
摘要翻译：提供了一种方法和自动化系统，从而商家向客户提供及时且相关的信息。该系统包括客户端本地辅助系统和服务器端组件。客户端本地辅助系统（其安装在客户计算机上的下载）实现了完全数据驱动的自动化客户端系统。数据是部分下载的数据，称为规则集，部分数据被本地收集和存储，称为交互数据。客户端系统包括用于指定和解释用于观察，分析和存储关于计算机介导的客户交互（例如查看网页或播放音乐）的信息的相关规则的功能。客户端系统还包括用于定义周期性任务的功能，例如收集，分析和显示有关主题的信息，以及客户端系统与客户之间的直接交互。服务器端组件根据请求存储并提供客户端核心本地辅助系统的可下载版本的访问。服务器端组件还可以根据请求存储和提供由代理维护的可下载规则集的访问。它还提供了维护下载统计信息和控制给定规则集的下载次数的功能。服务器端组件还提供用于收集规则集应用程序生成的数据以存储在服务器端交互数据库中的功能。该数据库的架构受到限制，以维护客户的隐私。服务器端组件还提供向辅助商家报告信息的功能; 报告功能至少包括能够通过商家，按规则集和指定的时间段报告信息的能力。

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