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1. 发明授权

US06434230B1 Rules-based queuing of calls to call-handling resources 失效
标题翻译：对呼叫处理资源的呼叫进行基于规则的排队
公开(公告)号：US06434230B1
公开(公告)日：2002-08-13
申请号：US09241717
申请日：1999-02-02
申请人： Camille Gabriel
发明人： Camille Gabriel
IPC分类号： H04M300
CPC分类号： H04M3/5232 , H04M3/523
摘要： Resolution of contention over resources (102-105) in an automatic call distribution (ACD) system (101). Call (201) attributes (202) and resource (221) attributes (222) are defined (140,130). Rules (211) match calls' attributes with resources' attributes, Rules have priorities (212) comprising an initial value (213) and a function (214) that changes the value over time. Rules preferably define call coverage paths (215). Each resource has its own call queue (121-129). Rules are matched (230) to arriving call's attributes, to determine (240) resources that can handle the call. A token (250) for every matching rule is placed in the queues of all resources that can handle the call, at a position determined by the rule's priority. The priority and queue position changes over time according to the rule's time function. When a resource dequeues the call's token to process the call, tokens for the call are removed from all queues.
摘要翻译：在自动呼叫分配（ACD）系统（101）中解决资源争用（102-105）。定义呼叫（201）属性（202）和资源（221）属性（222,130）。规则（211）将调用的属性与资源的属性相匹配，规则具有优先级（212），包括初始值（213）和随时间改变值的函数（214）。规则优选地定义呼叫覆盖路径（215）。每个资源都有自己的呼叫队列（121-129）。规则与到达呼叫的属性进行匹配（230），以确定（240）可以处理呼叫的资源。用于每个匹配规则的令牌（250）被放置在可以处理该呼叫的所有资源的队列中，在由规则优先级确定的位置。根据规则的时间功能，优先级和队列位置随时间而变化。当资源将呼叫令牌排队以处理呼叫时，呼叫的令牌将从所有队列中删除。

2. 发明授权

US688904A Metallic sleeper. 失效
标题翻译：金属睡衣
公开(公告)号：US688904A
公开(公告)日：1901-12-17
申请号：US1899725287
申请日：1899-07-25
申请人： VACHON CAMILLE GABRIEL
发明人： VACHON CAMILLE GABRIEL
CPC分类号： E01B3/16

3. 发明授权

US06560330B2 Rules-based queuing of calls to call-handling resources 失效
标题翻译：对呼叫处理资源的呼叫进行基于规则的排队
公开(公告)号：US06560330B2
公开(公告)日：2003-05-06
申请号：US10097081
申请日：2002-03-12
申请人： Camille Gabriel
发明人： Camille Gabriel
IPC分类号： H04M300
CPC分类号： H04M3/5232 , H04M3/523
摘要： Resolution of contention over resources (102-105) in an automatic call distribution (ACD) system (101) is effected as follows. Call attributes (202) are defined (140) for arriving calls (201), and resource attributes (222) are defined (130) for available resources (221). Rules (211) are defined (150) that match calls having particular call attributes with resources that have corresponding resource attributes. Priorities (212) are assigned to rules, comprising an initial value (213) and a time function (214) that defines how the value changes over time. Each rule preferably defines a coverage path (215) for calls, comprising one or more resource attributes (237) required of resources that can handle the call if the primary resources identified by the rule cannot handle the call in a timely manner (239). Each resource has an associated call queue (121-129). When a call arrives, rules are matched (230) to the call's attributes, and the matching rules determine (240) the resources that are able to handle the call. A token (250) for every matching rule for the call is placed in the queues of all of the resources that are able to handle the call. The position of the call's token in a queue is determined by the priority of the rule. The priority, and hence the call's position in the queue, changes over time according to the rule's time function.
摘要翻译：在自动呼叫分配（ACD）系统（101）中对资源（102-105）的争用解决如下。定义呼叫属性（202）（140）用于到达呼叫（201），并且为可用资源（221）定义资源属性（222）（130）。定义规则（211）（150），其将具有特定呼叫属性的呼叫与具有相应资源属性的资源相匹配。优先级（212）被分配给规则，包括初始值（213）和时间函数（214），其定义值随时间变化。每个规则优选地定义用于呼叫的覆盖路径（215），其包括如果由规则识别的主要资源不能及时处理呼叫的处理呼叫的资源所需的一个或多个资源属性（237）（239）。每个资源都有一个关联的呼叫队列（121-129）。当呼叫到达时，规则与呼叫的属性相匹配（230），匹配规则确定（240）能够处理呼叫的资源。用于呼叫的每个匹配规则的令牌（250）被放置在能够处理该呼叫的所有资源的队列中。呼叫令牌在队列中的位置由规则的优先级决定。优先级，因此呼叫在队列中的位置根据规则的时间功能随时间而变化。

4. 发明授权

US06978247B1 Multimedia customer care center having a layered control architecture 有权
标题翻译：具有分层控制架构的多媒体客户服务中心
公开(公告)号：US06978247B1
公开(公告)日：2005-12-20
申请号：US09588963
申请日：2000-06-07
申请人： Frank J. Bogart , Camille Gabriel , Sarah Hildebrandt Kiefhaber , Gary S. King , Rebecca Kay Phelps
发明人： Frank J. Bogart , Camille Gabriel , Sarah Hildebrandt Kiefhaber , Gary S. King , Rebecca Kay Phelps
IPC分类号： G06Q10/06 , G06Q10/10 , H04M3/42 , H04M3/523 , G06F17/60
CPC分类号： H04M3/523 , G06Q10/0631 , G06Q10/103
摘要： The architecture of a multimedia customer care center (100) is divided into three separate application layers: a contact layer (104), a communications layer (106) and a business layer (108). The contact layer comprises media-specific handlers (200–212) that manage their media-specific resources, connect customer contacts to resources (220) and report events, including status to the communications layer. The communication includes media-independent software (106) that manages shared resources, that tracks, accumulates, and reports events reported by the contact layer, and that directs handling of events by the contact layer according to business information. The business layer includes software (108) that provides an interface to the customer contact center for the business that is served by the center. It manages business services by supplying business information that defines the services and business goals to the communications layer, and generates reports from information accumulated by the communications layer. It effects scheduling and adherence tracking of resources. It also provides workflow control capability or interfaces to pre-existing workflow systems.
摘要翻译：多媒体客户服务中心（100）的架构被分为三个单独的应用层：接触层（104），通信层（106）和业务层（108）。接触层包括管理其媒体特定资源的媒体专用处理程序（200-212），将客户联系人连接到资源（220）并且向通信层报告包括状态的事件。通信包括管理共享资源的媒体独立软件（106），其跟踪，累积和报告由联系层报告的事件，并且根据业务信息指导接触层处理事件。业务层包括为中心服务的业务向客户联络中心提供接口的软件（108）。它通过向通信层提供定义服务和业务目标的业务信息来管理业务服务，并根据通信层累积的信息生成报告。它影响资源的调度和遵守跟踪。它还提供工作流控制功能或与现有工作流系统的接口。

5. 发明授权

US4117427A Standardized component for cross-point matrices 失效
标题翻译：用于跨点矩阵的标准化组件
公开(公告)号：US4117427A
公开(公告)日：1978-09-26
申请号：US727115
申请日：1976-09-27
申请人： Camille Gabriel Krafft , Jean-Claude Simonet , Emmanuel Marie Jammes
发明人： Camille Gabriel Krafft , Jean-Claude Simonet , Emmanuel Marie Jammes
IPC分类号： H01H63/34 , H05K7/02 , H01H67/14
CPC分类号： H05K7/02 , H01H63/34
摘要： Methods and apparatus for manufacturing and assembling standardized components for cross-point switching matrices on a printed circuit board assembly are provided by an insulated strip containing appendages for winding the coils and inserts for housing the relays. The individual components each carrying a plurality of coils and relays are connected into a matrix by means of corresponding guide studs and holes on the alternating sides of each individual component. The method of assembly further provides for winding the coils upon the appendages of each component and soldering each of the components to a continuous circuit board assembly.

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