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    • 1. 发明授权
    • Method and apparatus for social media advisor for retention and treatment (SMART)
    • 保留和治疗社交媒体顾问的方法和设备(SMART)
    • US09292830B2
    • 2016-03-22
    • US13667857
    • 2012-11-02
    • CGI TECHNOLOGIES AND SOLUTIONS INC.
    • Charles O'Bryan FleetPaul Gallucci
    • G06Q10/10G06Q30/02G06Q50/00
    • G06Q10/10G06Q30/02G06Q50/01
    • A method and apparatus are implemented in one or more processors for processing various social media data received over a network for collection, analysis, and application to business logic and/or business applications. Based on personally identifying information of an account holder, social media data regarding the account holder is retrieved from one or more social media sources or a clearing house over the network. The retrieved social media data is processed (i.e., parsed and/or filtered, and validated) via certain criteria. A usefulness score for the social media data is computed based on various factors including at least one of an identity match value, a truth confidence value, and a context data relevance value. The social media data and its computed usefulness score can be presented to a user and business applications for further processing and treatment of the account holder.
    • 在一个或多个处理器中实现一种方法和装置,用于处理通过网络接收的各种社交媒体数据,用于对业务逻辑和/或业务应用进行采集,分析和应用。 基于个人识别帐户持有人的信息,通过网络从一个或多个社交媒体源或结算所检索关于账户持有人的社交媒体数据。 检索到的社交媒体数据通过某些标准被处理(即解析和/或过滤和验证)。 基于包括身份匹配值,真实置信度值和上下文数据相关值中的至少一个的各种因素来计算社交媒体数据的有用性得分。 社交媒体数据及其计算的有用性得分可以呈现给用户和商业应用程序,以进一步处理和处理帐户持有者。
    • 4. 发明申请
    • METHOD AND APPARATUS FOR SOCIAL MEDIA ADVISOR FOR RETENTION AND TREATMENT (SMART)
    • 社会媒体保护和治疗顾问的方法和装置(SMART)
    • US20130117281A1
    • 2013-05-09
    • US13667857
    • 2012-11-02
    • CGI TECHNOLOGIES AND SOLUTIONS INC.
    • Charles O'Bryan FLEETPaul GALLUCCI
    • G06F17/30
    • G06Q10/10G06Q30/02G06Q50/01
    • A method and apparatus are implemented in one or more processors for processing various social media data received over a network for collection, analysis, and application to business logic and/or business applications. Based on personally identifying information of an account holder, social media data regarding the account holder is retrieved from one or more social media sources or a clearing house over the network. The retrieved social media data is processed (i.e., parsed and/or filtered, and validated) via certain criteria. A usefulness score for the social media data is computed based on various factors including at least one of an identity match value, a truth confidence value, and a context data relevance value. The social media data and its computed usefulness score can be presented to a user and business applications for further processing and treatment of the account holder.
    • 在一个或多个处理器中实现一种方法和装置,用于处理通过网络接收的各种社交媒体数据,用于对业务逻辑和/或业务应用进行采集,分析和应用。 基于个人识别帐户持有人的信息,通过网络从一个或多个社交媒体源或结算所检索关于账户持有人的社交媒体数据。 检索到的社交媒体数据通过某些标准被处理(即解析和/或过滤和验证)。 基于包括身份匹配值,真实置信度值和上下文数据相关值中的至少一个的各种因素来计算社交媒体数据的有用性得分。 社交媒体数据及其计算的有用性得分可以呈现给用户和商业应用程序,以进一步处理和处理帐户持有者。