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    • 2. 发明申请
    • ITEM LOCATION INDICATION IN INDOOR ENVIRONMENT
    • 项目位置指示在室内环境中
    • US20150294396A1
    • 2015-10-15
    • US13647466
    • 2012-10-09
    • Bruce Lewis GoodwinYiyang Joy Ding
    • Bruce Lewis GoodwinYiyang Joy Ding
    • G06Q30/06
    • G06Q30/0639
    • A floor plan of an indoor environment is provided to a mobile device in response to a request to access specific items in the environment. A user activates the mobile device to access the floor plan and the floor plan may be retrieved based on the mobile device's current location. The floor plan is displayed on the mobile device with indicators of locations where the requested items may be accessed. A path is also provided on the floor plan to indicate the direction that the user should follow to access each requested item. The path may be displayed as a number of path segments between the locations of the requested items. The path segments may indicate the shortest distance between the items such that the user can follow the most direct path to access the requested items.
    • 响应于访问环境中的特定物品的请求,向移动设备提供室内环境的平面图。 用户激活移动设备以访问平面图,并且可以基于移动设备的当前位置来检索平面图。 平面图显示在移动设备上,其中指示可以访问所请求的项目的位置。 在平面图上还提供了路径,以指示用户访问每个请求的项目时应遵循的方向。 该路径可以被显示为所请求的项目的位置之间的路径段的数目。 路径段可以指示项目之间的最短距离,使得用户可以跟随最直接的路径来访问所请求的项目。
    • 4. 发明授权
    • Method and system for transferring calls and call-related data between a
plurality of call centers
    • 用于在多个呼叫中心之间传送呼叫和呼叫相关数据的方法和系统
    • US5684870A
    • 1997-11-04
    • US707872
    • 1996-09-09
    • Michael J. MaloneyBruce Lewis HitsonDavid Thompson McCalmont
    • Michael J. MaloneyBruce Lewis HitsonDavid Thompson McCalmont
    • H04M3/42H04M3/51H04M3/523H04M3/58H04M7/00
    • H04M3/5183H04M3/5237H04M3/58H04M2201/38H04M3/42323H04M7/00H04M7/009
    • This invention permits transferring calls along with data that identifies, for example, the caller's name, pertinent account information, any transaction information acquired prior to the need to transfer the call and why the caller is being transferred between a plurality of call centers. The method and system of the invention, therefore, coordinate a voice component and a data component of a call to transfer the call from a first call center across a communication path such as a switching network to a second call center. The first call center includes the necessary network control circuitry to direct an associated switching network to transfer to the second call center the voice component of the call together with an identifier for uniquely identifying the call. The identifier may be generated using DNIS and/or ISDN protocol principles. The method and system also generate and direct a transfer screen from the first call center to the second call center. The unique identifier also attaches to the transfer screen. Using the unique identifier at the second call control center, the invention uses an automatic call distributor or similar routing device to route the voice component to an available customer service representative. The routing device then informs control circuitry of the second call center of the customer service representative's identity. Then the control circuitry sends the transfer screen to a workstation where the customer service representative may service the call with the aid of the transfer screen information.
    • 本发明允许与标识例如呼叫者姓名,相关帐户信息,在需要转移呼叫之前获取的任何交易信息以及为什么呼叫者在多个呼叫中心之间被转移的数据一起转移呼叫。 因此,本发明的方法和系统协调语音组件和呼叫的数据组件,以便通过诸如交换网络的通信路径将呼叫从第一呼叫中心传送到第二呼叫中心。 第一呼叫中心包括必要的网络控制电路,用于引导相关联的交换网络将呼叫的语音分量与用于唯一标识呼叫的标识符一起传送到第二呼叫中心。 可以使用DNIS和/或ISDN协议原理来生成标识符。 该方法和系统还生成并引导从第一呼叫中心到第二呼叫中心的传送屏幕。 唯一标识符也附加到传输屏幕。 在第二呼叫控制中心使用唯一标识符,本发明使用自动呼叫分配器或类似的路由设备将语音组件路由到可用的客户服务代表。 路由设备然后通知客户服务代表的身份的第二呼叫中心的控制电路。 然后,控制电路将传送屏幕发送到客户服务代表可以借助于传送屏幕信息来服务呼叫的工作站。
    • 5. 发明授权
    • Method and system for identifying personal possessions
    • 识别个人财产的方法和制度
    • US5841116A
    • 1998-11-24
    • US581602
    • 1996-01-18
    • Bruce Lewis
    • Bruce Lewis
    • G06K17/00G06K5/10
    • G06K17/00G06K2017/0045
    • Bar code labels, each bearing a pre-identified insignia, each insignia corresponding to a unique owner, are affixed to the personal possessions of a number of owners. A set of owner identifiers are stored in a first location wherein each owner identifier corresponds to a unique owner. For each owner identifier stored, a set of identifying data is also stored. Each identifying data corresponds to one of the set of bar code labels. At a second location, remote from the first, identifying data corresponding to the identifying insignia on one of the labels is input by scanning the bar code. The input identifying data is transmitted to the first location and compared with one or more of the set of identifying data stored at the first location. If the input identifying data matches one of the set of identifying data, the owner identifier is retrieved and displayed.
    • PCT No.PCT / CA94 / 00268 Sec。 371日期:1996年1月18日 102(e)日期1996年1月18日PCT提交1994年5月13日PCT公布。 出版物WO95 / 03591 日期1995年2月2日标签标签,每个标签都有一个预先识别的徽章,每个徽章对应一个独特的所有者,贴在一些业主的个人财产上。 一组所有者标识符存储在第一位置,其中每个所有者标识符对应于唯一所有者。 对于存储的每个所有者标识符,也存储一组标识数据。 每个识别数据对应于一组条形码标签之一。 在远离第一位置的第二位置,通过扫描条形码来输入与其中一个标签上的识别徽章相对应的识别数据。 将输入识别数据发送到第一位置,并与存储在第一位置的识别数据集合中的一个或多个进行比较。 如果输入识别数据与一组识别数据匹配,则检索并显示所有者标识符。