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1. 发明申请

US20120016720A1 ANALYZING SURVEY RESULTS 审中-公开
标题翻译：分析调查结果
公开(公告)号：US20120016720A1
公开(公告)日：2012-01-19
申请号：US13245858
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
摘要： Systems and method for analyzing results of an automated survey are disclosed herein. According to some implementations, a computer implemented method comprises receiving survey result information, where the survey result information includes information extracted from an automated survey offered to a survey recipient. The computer implemented method also comprises performing an analysis of the survey result information and determining if the analysis of the survey result information warrants one or more follow-up actions with a customer.
摘要翻译：本文公开了用于分析自动测量结果的系统和方法。根据一些实施方案，计算机实现的方法包括接收调查结果信息，其中调查结果信息包括从提供给调查接收者的自动调查中提取的信息。计算机实现的方法还包括对调查结果信息进行分析，并确定调查结果信息的分析是否保证与客户的一个或多个后续行动。

2. 发明申请

US20120022905A1 PERFORMING FOLLOW-UP ACTIONS BASED ON SURVEY RESULTS 审中-公开
标题翻译：根据调查结果进行后续行动
公开(公告)号：US20120022905A1
公开(公告)日：2012-01-26
申请号：US13245859
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
摘要： Systems and methods for prompting follow-up actions in response to a survey. According to some implementations, a computer implemented method includes receiving survey result information that is extracted from an automated survey offered to a survey recipient. The method also includes receiving an indication that one or more follow-up actions are warranted based in part on an analysis of the survey result information and providing a notification to one or more individuals responsible for performing the one or more follow-up actions.
摘要翻译：响应调查采取后续行动的制度和方法。根据一些实施方案，计算机实现的方法包括接收从提供给调查接收者的自动调查中提取的调查结果信息。该方法还包括部分地基于对调查结果信息的分析并且向负责执行一个或多个后续动作的一个或多个个人提供通知来接收一个或多个后续动作的指示。

3. 发明申请

US20120059681A1 SERVICE CALL-AHEAD SYSTEM AND METHOD 审中-公开
标题翻译：服务呼叫前置系统和方法
公开(公告)号：US20120059681A1
公开(公告)日：2012-03-08
申请号：US13246494
申请日：2011-09-27
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/06
摘要： Systems and methods for managing service orders are disclosed herein. A computer implemented method, according to some implementations of the present disclosure, includes storing an estimated travel time (e.g., an estimated period of time for a servicer to travel from a current location to a service destination associated with a customer who is to receive a service from the servicer) and estimated time of arrival (ETA) (e.g., an estimated time of day when the servicer is expected to arrive at the service destination). The computer implemented method also includes calculating a call-ahead time for notifying the customer of the servicer's ETA at the service destination. The calculation of the call-ahead time may be based in part on a predetermined advanced-warning time period (e.g., a predetermined amount of time before the ETA for providing an advanced warning of the ETA) and the ETA.
摘要翻译：本文公开了用于管理服务订单的系统和方法。根据本公开的一些实施方式的计算机实现的方法包括存储估计的行进时间（例如，服务人员从当前位置到与要接收的客户相关联的服务目的地的服务目的地的估计时间段服务人员的服务）和预计到达时间（ETA）（例如，预计服务人员预计到达服务目的地的时间）。计算机实现的方法还包括计算用于在服务目的地通知客户服务人员的ETA的呼叫提前时间。呼叫提前时间的计算可以部分地基于预定的高级警告时间段（例如，提供ETA的高级警告的ETA之前的预定时间量）和ETA。

4. 发明申请

US20120016719A1 TRIGGERING AND CONDUCTING AN AUTOMATED SURVEY 有权
标题翻译：触发和导致自动调查
公开(公告)号：US20120016719A1
公开(公告)日：2012-01-19
申请号：US13245854
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
CPC分类号： G06Q30/0203 , G06Q10/00 , G06Q10/0631 , G06Q10/06311 , G06Q30/016 , G06Q30/02 , G06Q30/0282
摘要： Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey.
摘要翻译：本文公开了用于启动和进行自动测量的系统和方法。根据一些实施方式，计算机可读介质可以用计算机可执行指令编码，其中计算机可执行指令包括适于接收与为客户执行的服务相关联的触发事件的发生的通知的逻辑。计算机可执行指令还包括适于响应于接收到该通知的逻辑来启动向调查接收者提供的自动化调查。额外的逻辑适用于进行自动化调查。说明书还包括适用于从受访者接收调查结果信息以响应自动化调查的逻辑。

5. 发明申请

US20140046729A1 TRIGGERING, CONDUCTING, AND ANALYZING AN AUTOMATED SURVEY 审中-公开
标题翻译：触发，导电和分析自动调查
公开(公告)号：US20140046729A1
公开(公告)日：2014-02-13
申请号：US14057396
申请日：2013-10-18
申请人： 3PD, Inc.
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q30/02
摘要： Systems and methods for analyzing results of an automated survey are provided. In one implementation, a computer-implemented method comprises conducting, by a processing device, an automated survey on a survey recipient associated with a customer location. The automated survey is configured to prompt the survey recipient regarding the quality of a service performed for a customer associated with the customer location. The method also includes receiving survey result information from the survey recipient in response to conducting the automated survey. The method further includes analyzing the survey result information and determining if one or more subsequent follow-up actions are warranted based in part on analyzing the survey result information.
摘要翻译：提供了分析自动化调查结果的系统和方法。在一个实现中，计算机实现的方法包括由处理设备执行与客户位置相关联的调查接收者的自动调查。自动测量被配置为提示测量接收者关于与客户位置相关联的客户执行的服务的质量。该方法还包括从调查受理人接收调查结果信息以进行自动化调查。该方法还包括分析调查结果信息，并且部分地基于分析调查结果信息来确定是否需要一个或多个随后的后续行动。

6. 发明申请

US20110137698A1 SERVICE CALL-AHEAD SYSTEM AND METHOD 审中-公开
标题翻译：服务呼叫前置系统和方法
公开(公告)号：US20110137698A1
公开(公告)日：2011-06-09
申请号：US12959900
申请日：2010-12-03
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00 , G06F17/00
摘要： Systems and methods for managing service orders are disclosed herein. A computer implemented method, according to some implementations of the present disclosure, includes storing an estimated travel time and estimated time of arrival (ETA). The estimated travel time may be defined as an estimated period of time for a servicer to travel from a current location to a service destination associated with a customer who is to receive a service from the servicer. The ETA may be defined as an estimated time of day when the servicer is expected to arrive at the service destination. The computer implemented method also includes calculating a call-ahead time defined by a time of day when the customer is to be notified of the servicer's ETA at the service destination. The calculation of the call-ahead time may be based in part on a predetermined advanced-warning time period and the ETA. The predetermined advanced-warning time period may be defined as a predetermined amount of time before the ETA for providing an advanced warning of the ETA. The method also includes automatically notifying the customer of the servicer's ETA at the service destination no earlier than the call-ahead time.
摘要翻译：本文公开了用于管理服务订单的系统和方法。根据本公开的一些实施方式的计算机实现的方法包括存储估计的行进时间和估计到达时间（ETA）。估计的行进时间可以被定义为服务人员从当前位置到与要从服务者接收服务的客户相关联的服务目的地的估计时间段。 ETA可以被定义为预期服务机构到达服务目的地的估计时间。计算机实现的方法还包括计算当客户在服务目的地被通知服务商的ETA的时刻定义的呼叫提前时间。呼叫提前时间的计算可以部分地基于预定的高级警告时间段和ETA。可以将预定的高级警告时间段定义为用于提供ETA的高级警告的ETA之前的预定时间量。该方法还包括在服务目的地不早于呼叫提前时间自动通知客户服务者的ETA。

7. 发明申请

US20140229238A1 PERFORMING FOLLOW-UP ACTIONS BASED ON SURVEY RESULTS 审中-公开
标题翻译：根据调查结果进行后续行动
公开(公告)号：US20140229238A1
公开(公告)日：2014-08-14
申请号：US14255626
申请日：2014-04-17
申请人： 3PD, Inc.
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q30/00 , G06Q30/02
摘要： Systems and methods for prompting follow-up actions in response to a survey are disclosed. According to some implementations, a computer-implemented method may include conducting an automated survey on a customer associated with a customer location regarding a service performed by a servicer for a customer associated with the customer location, the automated survey being configured by a computer utilizing a processing device to automatically prompt the customer for survey result information regarding the quality of the service performed by the servicer for the customer associated with the customer location, wherein the customer location is the location of the customer from which the servicer leaves upon completion of the service performed by the servicer for the customer. The method may also include automatically receiving, by the computer, the survey result information regarding the service performed by the servicer for the customer associated with the customer location. Additionally, the method may include analyzing, by an automated survey result analyzing module, the survey result information to determine whether the at least one follow-up action is warranted based in part on an analysis of the automated survey result information received from the customer in response to the automated survey. Further, in response to determining that the at least one follow-up action is warranted, the method may include providing a notification, by the computer, to the at least one individual responsible for performing the at least one follow-up action.
摘要翻译：披露了响应调查提示后续行动的系统和方法。根据一些实施方案，计算机实现的方法可以包括对与客户位置相关联的客户进行关于由服务者为与客户位置相关联的客户执行的服务的自动调查，所述自动化调查由计算机利用处理装置，用于自动提示客户关于服务者对与客户位置相关联的客户执行的服务的质量的调查结果信息，其中，客户位置是服务人员完成服务后离开的客户的位置由服务人员为客户执行。该方法还可以包括由计算机自动接收与服务者为与客户位置相关联的客户执行的服务的调查结果信息。此外，该方法可以包括通过自动化调查结果分析模块来分析调查结果信息，以确定是否有必要基于从客户接收的自动化调查结果信息的分析来确定至少一个后续行动回应自动化调查。此外，响应于确定至少一个跟进动作是有必要的，该方法可以包括由计算机向负责执行至少一个后续动作的至少一个个体提供通知。

8. 发明授权

US08515803B2 Triggering and conducting an automated survey 有权
标题翻译：触发和进行自动化调查
公开(公告)号：US08515803B2
公开(公告)日：2013-08-20
申请号：US13245854
申请日：2011-09-26
申请人： Karl Meyer , Jonathan Turner
发明人： Karl Meyer , Jonathan Turner
IPC分类号： G06Q10/00
CPC分类号： G06Q30/0203 , G06Q10/00 , G06Q10/0631 , G06Q10/06311 , G06Q30/016 , G06Q30/02 , G06Q30/0282
摘要： Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey.
摘要翻译：本文公开了用于启动和进行自动测量的系统和方法。根据一些实施方式，计算机可读介质可以用计算机可执行指令编码，其中计算机可执行指令包括适于接收与为客户执行的服务相关联的触发事件的发生的通知的逻辑。计算机可执行指令还包括适于响应于接收到该通知的逻辑来启动向调查接收者提供的自动化调查。额外的逻辑适用于进行自动化调查。说明书还包括适用于从受访者接收调查结果信息以响应自动化调查的逻辑。

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