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    • 85. 发明申请
    • Centralized customer care for electronic payments and other transactions via a wide area communications network
    • 通过广域通信网络集中化电子支付和其他交易的客户服务
    • US20060195396A1
    • 2006-08-31
    • US11066293
    • 2005-02-28
    • Ravi GanesanMark HarrisHans DreyerKathryn Wolfe
    • Ravi GanesanMark HarrisHans DreyerKathryn Wolfe
    • G06Q40/00
    • G06Q30/04G06Q20/102
    • Customer care is provided via a wide area communications network to a user who has previously requested payment of a bill of a biller on the user's behalf by a bill payment service provider. The communications network has multiple different network sites including a first network site associated with a customer care entity, and at least two of (i) a second network site associated with the biller, (ii) a third network site associated with a financial institution which maintains a payment account of the user and (iii) a fourth network site associated with the bill payment service provider. A request of the user for assistance regarding the payment of the bill is received. Based on the received request, at least two of (i) information associated with the bill that is available at the second network site, (ii) information associated with the payment account of the user that is available at the third network site and (iii) information associated with one or both of the bill and payment of the bill that is available at the fourth network site, are accessed from the first network site via the communications network. A response to the received request of the user for assistance it then given, e.g. transmitted via a telephone network or the Internet, based on the information accessed at the at least two network sites.
    • 客户关怀通过广域通信网络提供给先前由帐单支付服务提供商请求代表用户支付账单的账单的用户。 通信网络具有多个不同的网络站点,包括与客户关怀实体相关联的第一网络站点,以及(i)与该账单相关联的第二网络站点中的至少两个,(ii)与金融机构相关联的第三网络站点, 维护用户的支付帐户,以及(iii)与账单支付服务提供商相关联的第四网络站点。 收到用户要求支付帐单的协助请求。 根据接收到的请求,(i)与第二网站可用的账单相关联的信息中的至少两个,(ii)与在第三网站可用的用户的支付账户相关联的信息,以及(iii) )与第一网络中可用的账单的一个或两个相关联的信息与第四网站可用的账单相关联的信息经由通信网络从第一网站被访问。 响应于接收到的用户请求的请求,然后给出其请求。 基于在所述至少两个网络站点处访问的信息,经由电话网络或因特网发送。
    • 90. 发明授权
    • System for refueling a marine vehicle without spillage
    • 没有溢出的加油船只的系统
    • US06935264B2
    • 2005-08-30
    • US10696285
    • 2003-10-29
    • Mark Harris
    • Mark Harris
    • B67D7/04B63B25/08B67D9/00B63B17/00
    • B67D7/0476B63B25/082
    • A system for refueling a motorized marine vehicle without spilling fuel into the water is disclosed. A fuel tank is typically located within the vehicle and includes a filling tube and a vent tube secured thereto. A vent hole is formed in the vehicle and the vent tube of the fuel tank is in fluid communication with the vent hole. The present invention includes a tube in fluid communication with the vent hole of the marine vehicle for transporting any fuel located within the vent tube to a remote location. A vacuum source is connected to the tube. The vacuum source is adapted to draw the fuel through the tube and into a receptacle attached to the vacuum source.
    • 公开了一种用于对机动船只车辆进行加油而不会将燃料喷入水中的系统。 燃料箱通常位于车辆内,并且包括一个填充管和一个固定在其上的通风管。 在车辆中形成通气孔,燃料箱的通气管与通气孔流体连通。 本发明包括与船用车辆的通气孔流体连通的管道,用于将位于通风管内的任何燃料输送到远程位置。 真空源与管连接。 真空源适于将燃料通过管吸入并附接到真空源的容器中。