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    • 80. 发明授权
    • Point-based customer tracking and maintenance incentive system
    • 基于点的客户跟踪和维护激励系统
    • US07975049B2
    • 2011-07-05
    • US12708193
    • 2010-02-18
    • Hiroshi NishikawaYouichi ArakiKiichi Hama
    • Hiroshi NishikawaYouichi ArakiKiichi Hama
    • G06F15/173
    • G06Q10/10G06Q10/20G06Q30/02G06Q30/0207G06Q30/0208G06Q30/0212
    • A computer terminal connected to a manufacturing apparatus as an object of the maintenance management is connected to a server machine providing a maintenance management service by a network, enabling bi-directional communication. The computer terminal transmits maintenance information including a kind of a maintenance method executed at the customer side to the server machine. The server machine acquires the kind of the maintenance method from the maintenance information received from the computer terminal, retrieves points corresponding to the kind of the maintenance method, and stores the retrieved points in a maintenance point storage unit. More points are set for more time consuming maintenance. This can encourage the customer to perform more time consuming maintenance on the manufacturing apparatus in order to obtain more points.
    • 连接到作为维护管理对象的制造装置的计算机终端连接到由网络提供维护管理服务的服务器机器,从而实现双向通信。 计算机终端将包括在客户端执行的一种维护方法的维护信息发送到服务器机器。 服务器机器从从计算机终端接收的维护信息中获取维护方法的种类,检索与维护方法的种类对应的点,并将检索到的点存储在维护点存储单元中。 更多的点被设置为更加耗时的维护。 这可以鼓励客户在制造设备上执行更多的耗时维护,以获得更多的积分。