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    • 71. 发明申请
    • KNOWLEDGE BASE FOR SERVICE TICKETING SYSTEM
    • 知识库服务托盘系统
    • US20130173521A1
    • 2013-07-04
    • US13341665
    • 2011-12-30
    • Jeremy PirletAndrew JohnsonKim Uyen Pham
    • Jeremy PirletAndrew JohnsonKim Uyen Pham
    • G06N5/02
    • G06N5/02
    • A knowledge base system integrates with one or more ticketing systems. In accordance with some embodiments, the knowledge base system allows support technicians to apply articles to service tickets such that uniform resource locators for the articles are stored with the other data of the service ticket and can be seen when viewing a user interface that displays service ticket data. In accordance with some embodiments, the support technician can store an article in a service ticket without viewing the article if the support technician has previously viewed the current version of the article. If the support technician has not viewed the current version of the article, the knowledge base system requires the support technician to view the article before it can be applied to a service ticket.
    • 知识库系统与一个或多个票务系统集成。 根据一些实施例,知识库系统允许支持技术人员将文章应用于服务票据,使得用于文章的统一资源定位符与服务票证的其他数据一起存储,并且在查看显示服务票证的用户界面时可以看到 数据。 根据一些实施例,如果支持技术人员先前已经查看了文章的当前版本,则支持技术人员可以将服务票据中的物品存储在不查看物品的情况下。 如果支持技术人员没有查看当前版本的文章,则知识库系统需要支持技术人员在将文章应用到服务票据之前查看该文章。
    • 75. 发明授权
    • Memory management using garbage collection of objects in child scoped memory areas
    • 内存管理使用垃圾收集对象在子范围内存区域
    • US08122068B2
    • 2012-02-21
    • US12235638
    • 2008-09-23
    • Andrew Johnson
    • Andrew Johnson
    • G06F17/30
    • G06F12/0253G06F2212/1032
    • Mechanisms of memory management in a scoped memory system of a data processing system having a one or more scoped memory areas are provided. The mechanisms identify a set of one or more child scoped memory areas of the scoped memory area for garbage collection. The mechanisms further identify, in each scoped memory area of the set, references to the scoped memory area for garbage collection as root references for objects allocated in the scoped memory area of the scoped memory system, thereby generating a set of root references. The mechanisms also recursively traversing and marking objects that are referenced from the set of root references and that are allocated in the scoped memory area of the scoped memory system and identify objects in the scoped memory area of the scoped memory system that are not so marked. The identified objects are discarded from the scoped memory system.
    • 提供了具有一个或多个范围存储区域的数据处理系统的范围存储系统中的存储器管理机制。 这些机制识别用于垃圾收集的作用域存储区域的一个或多个子范围内存区域的集合。 这些机制进一步在集合的每个范围存储器区域中标识对作为垃圾收集的范围存储区域的引用,作为在作用域存储器系统的范围存储区域中分配的对象的根引用,从而生成一组根引用。 这些机制还递归地遍历并标记从该一组根引用引用并且被分配在范围限定的存储器系统的范围存储器区域中的对象,并且识别范围限定的存储器系统的范围限定的存储器区域中未被标记的对象。 识别的对象从作用域存储系统中被丢弃。
    • 79. 发明申请
    • Memory Management Using Garbage Collection of Objects in Child Scoped Memory Areas
    • 内存管理使用垃圾收集对象在子范围内存区域
    • US20090083348A1
    • 2009-03-26
    • US12235638
    • 2008-09-23
    • Andrew Johnson
    • Andrew Johnson
    • G06F12/02
    • G06F12/0253G06F2212/1032
    • Mechanisms of memory management in a scoped memory system of a data processing system having a one or more scoped memory areas are provided. The mechanisms identify a set of one or more child scoped memory areas of the scoped memory area for garbage collection. The mechanisms further identify, in each scoped memory area of the set, references to the scoped memory area for garbage collection as root references for objects allocated in the scoped memory area of the scoped memory system, thereby generating a set of root references. The mechanisms also recursively traversing and marking objects that are referenced from the set of root references and that are allocated in the scoped memory area of the scoped memory system and identify objects in the scoped memory area of the scoped memory system that are not so marked. The identified objects are discarded from the scoped memory system.
    • 提供了具有一个或多个范围存储区域的数据处理系统的范围存储系统中的存储器管理机制。 这些机制识别用于垃圾收集的作用域存储区域的一个或多个子范围内存区域的集合。 这些机制进一步在集合的每个范围存储器区域中标识对作为垃圾收集的范围存储区域的引用,作为在作用域存储器系统的范围存储区域中分配的对象的根引用,从而生成一组根引用。 这些机制还递归地遍历并标记从该一组根引用引用并且被分配在范围限定的存储器系统的范围存储器区域中的对象,并且识别范围限定的存储器系统的范围限定的存储器区域中未被标记的对象。 识别的对象从作用域存储系统中被丢弃。
    • 80. 发明申请
    • Creating References in a Scoped Memory System
    • 在范围内存系统中创建引用
    • US20080294685A1
    • 2008-11-27
    • US12095246
    • 2007-04-24
    • Andrew Johnson
    • Andrew Johnson
    • G06F17/30
    • G06F12/0261
    • A method for creating a reference in a scoped memory system, the scoped memory system including a scope graph of scoped memory areas, wherein each scoped memory area is suitable for the allocation of objects therein for access by software threads and has associated a thread count for indicating that the scoped memory area is discardable, the method comprising the steps of: allocating a target object in a target scoped memory area; storing an index associated with the target object of a depth of the target scoped memory area in the scope graph; allocating a source object in a source scoped memory area; storing an index associated with the source object of a depth of the source scoped memory area in the scope graph; in response to a determination that the source scoped memory area is at the same depth as or deeper than the target scoped memory area by comparing the index associated with the source object and the index associated with the target object, creating a reference from the target object to the source object.
    • 一种用于在范围限制的存储器系统中创建参考的方法,所述作用域存储器系统包括作用域存储区域的范围图,其中每个范围存储区域适于在其中分配其中的对象以供软件线程访问,并且已经将线程计数 指示所述范围限制的存储器区域是可丢弃的,所述方法包括以下步骤:在目标范围存储区域中分配目标对象; 将与所述目标对象相关联的索引与所述目标作用域存储器区域的深度相关联; 在源作用域内分配源对象; 在所述范围图中存储与所述源作用域存储器区域的深度的源对象相关联的索引; 响应于通过比较与源对象相关联的索引和与目标对象相关联的索引,确定源作用域存储区域与目标作用域存储区域的深度相同或更深,从目标对象创建引用 到源对象。