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    • 64. 发明授权
    • System and method for observing calls to a call center
    • 用于观察呼叫中心的呼叫的系统和方法
    • US06970554B1
    • 2005-11-29
    • US10090264
    • 2002-03-04
    • Patrick PetersonMichael Roberts
    • Patrick PetersonMichael Roberts
    • H04M1/656H04M3/22H04M3/42H04M3/51H04M3/523H04M3/527
    • H04M3/42221H04M3/5175
    • An observation system for observation calls to a call center includes an automatic call director (ACD) unit, an interactive voice response (IVR) unit, and a recorder unit. The ACD receives incoming calls to the call center and also queues and switches the calls to various lines of the call center. The IVR unit is connected to the ACD unit and interacts with a caller via an interactive computer program in which the caller enters a response to a prompt and the response causes the interactive program to provide the caller with information or another prompt. The recorder unit records calls to the call center from beginning to end, including prompts made by the IVR unit, callers responses to the prompts, and information provided by the IVR unit to the callers.
    • 用于对呼叫中心的观察呼叫的观察系统包括自动呼叫指导(ACD)单元,交互式语音响应(IVR)单元和记录单元。 ACD接收到呼叫中心的来电,并将呼叫排队并切换到呼叫中心的各种线路。 IVR单元连接到ACD单元,并通过交互式计算机程序与呼叫者进行交互,其中呼叫者输入对提示的响应,并且响应使得交互程序向呼叫者提供信息或另一提示。 记录器单元从头到尾记录呼叫中心,包括IVR单元提示,呼叫者对提示的响应以及IVR单元向呼叫者提供的信息。
    • 68. 发明授权
    • Method and apparatus for allocating a radio resource by preemption in a
cellular radio system for communication with mobiles
    • 用于通过在移动台通信的蜂窝无线电系统中通过抢占来分配无线电资源的方法和装置
    • US6131029A
    • 2000-10-10
    • US57543
    • 1998-04-09
    • Michael Roberts
    • Michael Roberts
    • H04W36/12H04Q7/20H04B7/00H07Q7/01
    • H04W36/12H04W28/16H04W36/08
    • A method of allocating radio resource by preemption in the event of an inter-cell transfer in a cellular radio system for communication with mobiles, the request being for transfer from a "server" cell under the control of a "server" entity of the system to a "target" cell selected from a set of "candidate" cells under the control of a "target" entity of the system, the server and target entities themselves being under the control of a "higher level" entity of the system, wherein the server entity, after it has informed itself that no radio resource is available in any one of the candidate cells, sends to the higher level entity a request to implement the preemption procedure, and wherein the higher level entity then sends to the target entity confirmation of said request to implement the preemption procedure.
    • 在蜂窝无线电系统中进行小区间传输的情况下通过抢占分配无线电资源以便与移动台通信的方法,该请求用于在系统的“服务器”实体的控制下从“服务器”小区传送 在从系统的“目标”实体的控制下从一组“候选”小区中选择的“目标”小区中,服务器和目标实体本身处于系统的“较高级别”实体的控制下,其中 服务器实体在通知其中任何一个候选小区中没有无线资源可用的情况下,向较高级实体发送实施抢占过程的请求,并且其中,较高级实体然后向目标实体发送确认 要求执行抢占程序。
    • 69. 发明授权
    • System and method for selecting a signal source to trigger a
microprocessor counter/timer macro cell
    • 用于选择信号源以触发微处理器计数器/定时器宏单元的系统和方法
    • US5832255A
    • 1998-11-03
    • US621118
    • 1996-03-22
    • Michael RobertsRaed Sabha
    • Michael RobertsRaed Sabha
    • G06F1/14G06F15/78G06F1/04
    • G06F1/14G06F15/7814
    • A system and method has been provided to selectively deliver a plurality of trigger signals to a counter/timer embedded in a microprocessor. The method provides the step of selecting a signal, from either internal or external sources, to trigger the counter/timer. If an internal source is selected, the method provides the step of selecting either a synchronous or non-synchronous signal source to trigger the counter/timer. Regardless of the source chosen, the method includes the step of generating a signal output from the selected source, and the further step of delivering the trigger signal on a dedicated connection. The method of the present invention also includes the step of counting clock cycles in response to the arrival of the trigger signal to the counter/timer. An apparatus to selectively deliver a trigger signal to a counter/timer embedded in a microprocessor from a plurality of signal sources is also provided. The apparatus includes an internal on-chip signal path extending between an internal PWM and the counter/timer, whereby the PWM can serve as the source of the trigger signal.
    • 已经提供了一种系统和方法来选择性地将多个触发信号传递到嵌入在微处理器中的计数器/定时器。 该方法提供从内部或外部源选择信号触发计数器/定时器的步骤。 如果选择了内部源,则该方法提供选择同步或非同步信号源触发计数器/定时器的步骤。 不管选择的源如何,该方法包括产生从所选择的源输出的信号的步骤,以及在专用连接上传送触发信号的进一步步骤。 本发明的方法还包括响应于触发信号到达计数器/定时器来计数时钟周期的步骤。 还提供了一种用于从多个信号源向嵌入在微处理器中的计数器/定时器选择性地传送触发信号的装置。 该装置包括在内部PWM与计数器/定时器之间延伸的内部片上信号路径,由此PWM可以用作触发信号的源。