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51. 发明申请

US20070263793A1 Techniques for marking and manipulating voice message segments through a telephone user interface 有权
标题翻译：通过电话用户界面标记和操纵语音消息段的技术
公开(公告)号：US20070263793A1
公开(公告)日：2007-11-15
申请号：US11408697
申请日：2006-04-20
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

52. 发明申请

US20060227945A1 Method and system for processing messages within the framework of an integrated message system 有权
公开(公告)号：US20060227945A1
公开(公告)日：2006-10-12
申请号：US11251381
申请日：2005-10-14
申请人： Fred Runge , Christel Mueller , Heiko-Armin Schonebeck , Frank Niedermueller , Jin Liu , Marian Trinkel
发明人： Fred Runge , Christel Mueller , Heiko-Armin Schonebeck , Frank Niedermueller , Jin Liu , Marian Trinkel
IPC分类号： H04M1/64
CPC分类号： H04M3/5307 , H04M3/2218 , H04M3/382 , H04M3/42059 , H04M3/5335 , H04M3/53358 , H04M2201/40 , H04M2201/60 , H04M2203/2061 , H04M2203/303 , H04M2203/4509
摘要： A method and system for processing messages within the framework of an integrated message system. Recipients of messages in an integrated messaging system are provided with an authentic impression of the received message. In a first step, a message received within the framework of an integrated messaging system is automatically translated. Language detection and dictation system is provided. The message contents of the incoming message as well as its segments and parameters are simultaneously utilized to generate additional information regarding the sender and the information, which is suitable to give the recipient an impression of the received message in the most authentic form possible.

53. 发明申请

US20050203747A1 Dialog component re-use in recognition systems 失效
标题翻译：识别系统中的对话组件重用
公开(公告)号：US20050203747A1
公开(公告)日：2005-09-15
申请号：US10755618
申请日：2004-01-10
申请人： Renaud Lecoeuche
发明人： Renaud Lecoeuche
IPC分类号： G10L11/00
CPC分类号： H04M3/4938 , G06F17/30731 , G10L15/19 , H04M2201/39 , H04M2203/303
摘要： Controls are provided for a web server to generate client side markups that include recognition and/or audible prompting. The controls comprise elements of a dialog such as a question, answer, confirmation, command or statement. A module forms a dialog by making use of the information carried in the controls. The dialog follows a selected order of prompting and receiving input from a user as related to the order of the controls, and departs from the selected order as a function of responses from the user. The speech controls are adapted such that elements of the speech controls can be combined or re-used.
摘要翻译：为Web服务器提供控制以生成包括识别和/或听觉提示的客户端标记。控件包括对话的元素，如问题，答案，确认，命令或声明。模块通过利用控件中携带的信息形成一个对话框。对话框按照与用户的输入相关的提示和接收输入的选择顺序，并作为来自用户的响应的函数离开所选择的顺序。语音控制被调整，使得可以组合或重新使用语音控件的元素。

54. 发明申请

US20050069095A1 Search capabilities for voicemail messages 审中-公开
标题翻译：语音邮件消息的搜索功能
公开(公告)号：US20050069095A1
公开(公告)日：2005-03-31
申请号：US10671250
申请日：2003-09-25
申请人： Craig Fellenstein , Carl Gusler , Rick Hamilton , James Seaman
发明人： Craig Fellenstein , Carl Gusler , Rick Hamilton , James Seaman
IPC分类号： H04M1/65 , H04M3/42 , H04M3/533 , H04M1/64 , H04M11/00
CPC分类号： H04M3/533 , H04M3/42102 , H04M3/5335 , H04M3/53383 , H04M2201/41 , H04M2201/60 , H04M2203/301 , H04M2203/303 , H04M2203/4554
摘要： Methods, systems, and products for voicemail searching that include storing, in association with voicemail messages, voiceprints of callers who leave voicemail messages for voicemail users in a voicemail system; storing caller speech tags in association with the voiceprints; identifying, in dependence upon caller voiceprints, callers who leave new voicemail messages; receiving, from a particular voicemail user, search keywords entered as speech and converted to text through automated speech recognition; and selecting, in dependence upon the search keywords and the caller speech tags, one or more selected voicemail messages from a multiplicity of voicemail messages for the particular voicemail user.
摘要翻译：用于语音邮件搜索的方法，系统和产品，包括与语音邮件消息相关联地存储在语音邮件系统中为语音邮件用户留下语音邮件消息的呼叫者的声纹; 存储与声纹相关联的呼叫者语音标签; 根据呼叫者声纹来识别离开新语音邮件的呼叫者; 从特定的语音邮件用户接收搜索输入为语音并通过自动语音识别转换成文本; 以及根据所述搜索关键词和所述呼叫者语音标签，从所述特定语音邮件用户的多个语音邮件消息中选择一个或多个所选择的语音邮件消息。

55. 发明授权

US06865260B1 System and method for electronic message status certification 有权
标题翻译：电子消息状态认证的系统和方法
公开(公告)号：US06865260B1
公开(公告)日：2005-03-08
申请号：US09894542
申请日：2001-06-28
申请人： Vernon Meadows , Joseph M. Knoerle , Stephen R. LaPierre , David A. Scott
发明人： Vernon Meadows , Joseph M. Knoerle , Stephen R. LaPierre , David A. Scott
IPC分类号： H04M3/533 , H04M1/64
CPC分类号： H04M3/53366 , H04M2203/2083 , H04M2203/303 , H04M2203/4554
摘要： This invention is directed to a system and method for providing a status certification for a message in a communications network. An embodiment of this invention is a voicemail system, which provides a caller in a telecommunications network with the option of certifying a voicemail message when the recording of the message is complete. By certifying the voicemail message, the caller is indicating that the voicemail system should track any actions related to the message that occur within the voicemail system so that the caller may later access the voicemail system and ascertain the status of the message. When the caller requests certification, the voicemail system provides the caller with a means to subsequently initiate a request for the status certification. As actions are taken in relation to the message, the voicemail system creates disposition identifiers and associates these identifiers with the message. When a caller accesses the telecommunications network and requests the status certification, the voicemail determines to which message the request is directed by prompting the caller or by some other means. The system then retrieves the disposition identifiers and provides the status to the caller in a format supported by whatever access means the caller is using to make the request.
摘要翻译：本发明涉及一种用于在通信网络中提供消息的状态认证的系统和方法。本发明的一个实施例是一种语音邮件系统，其在电信网络中为呼叫者提供在消息的记录完成时验证语音邮件消息的选项。通过认证语音邮件消息，呼叫者指示语音邮件系统应该跟踪与语音邮件系统内发生的消息有关的任何动作，以便呼叫者可以稍后访问该语音邮件系统并确定消息的状态。当呼叫者请求认证时，语音邮件系统向呼叫者提供随后发起状态认证请求的手段。随着关于消息采取的动作，语音邮件系统创建配置标识符并将这些标识符与消息相关联。当呼叫者访问电信网络并请求状态认证时，语音邮件通过提示呼叫者或其他方式确定请求所针对的消息。系统然后检索配置标识符并以呼叫者正在使用的任何访问方式支持的格式向呼叫者提供状态以进行请求。

56. 发明申请

US20040132432A1 Voice recordal methods and systems 审中-公开
标题翻译：语音记录方法和系统
公开(公告)号：US20040132432A1
公开(公告)日：2004-07-08
申请号：US10677774
申请日：2003-10-02
申请人： Timeslice Communications Limited
发明人： Toby Moores , Benjamin James Last
IPC分类号： H04M011/10
CPC分类号： G11B27/034 , G11B20/10527 , G11B27/105 , G11B27/3027 , G11B27/34 , H04M1/656 , H04M1/72519 , H04M3/42221 , H04M3/533 , H04M2203/258 , H04M2203/303 , H04M2207/18
摘要： A method of recording a voice communication between at least two individuals where the two individuals use respective telephone communication devices such as mobile phones to communicate is described. The method comprises: recording at least part of the conversation between the individuals; at least one of the individuals associating one or more tags with selected respective points or portions within the recording, each tag being machine interpretable and indicating a meaning of the respective point or portion within the recording; and storing the recording and tags in a location accessible by at least one of the two individuals. The tags are selected from a plurality of different types of tags each type having a different meaning.
摘要翻译：描述了在两个人使用诸如移动电话之类的电话通信设备进行通信的至少两个人之间记录语音通信的方法。该方法包括：记录个体之间的对话的至少一部分; 所述个体中的至少一个将一个或多个标签与所述记录内的选定的相应点或部分相关联，每个标签是机器可解释的并且指示所述记录内的相应点或部分的含义; 以及将所述记录和标签存储在由所述两个人中的至少一个可访问的位置。标签是从具有不同含义的每种类型的多种不同类型的标签中选择的。

57. 发明申请

US20190245973A1 CONTACT CENTER AGENT COACHING TOOL 审中-公开
公开(公告)号：US20190245973A1
公开(公告)日：2019-08-08
申请号：US16386506
申请日：2019-04-17
申请人： CallMiner, Inc.
发明人： Michael C. Dwyer , Erik A. Strand , Scott R. Wolf , Frank Salinas , Jeffrey A. Gallino , Scott A. Kendrick , Shaoyu Xue
IPC分类号： H04M3/51 , G06F17/27 , G10L15/18 , G10L25/72 , G10L15/02 , H04M3/42 , G10L15/30 , G06F21/62 , G10L15/26
CPC分类号： H04M3/5175 , G06F17/2765 , G06F17/2785 , G06F21/6254 , G10L15/02 , G10L15/1815 , G10L15/26 , G10L15/30 , G10L25/72 , G10L2015/088 , H04M3/42221 , H04M3/5191 , H04M2203/301 , H04M2203/303 , H04M2203/401 , H04M2203/551 , H04M2203/6009
摘要： A contact center agent coaching tool may employ systems and methods comprising receiving a communication involving a participant, analyzing the communication in at least near real-time relative to a receipt of the communication using a computer-based communications analytics facility for at least one of a language characteristic, a non-word symbol, or an acoustic characteristic, analyzing the communication in at least near real-time relative to the receipt of the communication using a contextual analysis to obtain a context, determining at least one of a category or a score associated with an aspect of the communication using the at least one language characteristic, non-word symbol, acoustic characteristic, or the context, and triggering a coaching tool to be presented to the participant based on at least one of the category or the score.

58. 发明申请

US20190238682A1 CONFERENCE CALL PLATFORM CAPABLE OF GENERATING ENGAGEMENT SCORES 审中-公开
公开(公告)号：US20190238682A1
公开(公告)日：2019-08-01
申请号：US16172582
申请日：2018-10-26
申请人： Shoutpoint, Inc.
发明人： Jamie Christiano , Samuel Melvin
IPC分类号： H04M3/56
CPC分类号： H04M3/563 , H04M3/42068 , H04M3/42221 , H04M2201/60 , H04M2203/256 , H04M2203/303 , H04M2203/5036 , H04M2203/5081 , H04M2203/556
摘要： Various systems and methods for objectively evaluating conference events are disclosed. In some embodiments, the systems and methods include a conference calling platform, such as a conference bridge device, that has a scoring unit. During a conference call, the platform can receive information from the conference system pertaining to the conference call. The scoring unit can use such information to determine an engagement score for the conference call itself and/or for individual attendees. The engagement score and/or information related to the engagement score can be provided to an organizer and/or to individual attendees.

59. 发明授权

US10009474B1 Method and apparatus of processing user data of a multi-speaker conference call 有权
公开(公告)号：US10009474B1
公开(公告)日：2018-06-26
申请号：US15464604
申请日：2017-03-21
申请人： West Corporation
发明人： Mark J. Pettay , Hendryanto Rilantono , Myron P. Sojka
IPC分类号： H04M3/42 , H04M3/56 , H04L29/06 , G10L15/26 , G06F17/24 , G10L21/0272 , G06F3/0481
CPC分类号： H04M3/567 , G06F3/0481 , G06F17/24 , G10L15/26 , G10L15/265 , G10L21/0272 , H04L65/4007 , H04M3/42221 , H04M7/0027 , H04M2201/22 , H04M2201/41 , H04M2203/301 , H04M2203/303
摘要： A method and apparatus of sharing documents during a conference call data is disclosed. One example method may include initiating a document sharing operation during a conference call conducted between at least two participants communicating during the conference call. The method may also include transferring the document from one of the two participants to another of the two participants, and recording at least one action performed to the document by the participants during the conference call.

60. 发明授权

US09923936B2 System and method for third party monitoring of voice and video calls 有权
公开(公告)号：US09923936B2
公开(公告)日：2018-03-20
申请号：US15594150
申请日：2017-05-12
申请人： Global Tel*Link Corporation
发明人： Stephen Lee Hodge
IPC分类号： H04M3/00 , H04L29/06 , H04M3/22
CPC分类号： H04L65/1083 , G06K9/00288 , G06K9/00617 , H04M3/2281 , H04M3/42221 , H04M2201/41 , H04M2201/50 , H04M2203/303 , H04M2203/558 , H04M2203/60 , H04M2203/6054 , H04N7/141 , H04N7/155
摘要： A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

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