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    • 52. 发明申请
    • MOBILE DEVICE SAFETY
    • 移动设备安全
    • US20090179752A1
    • 2009-07-16
    • US11972551
    • 2008-01-10
    • Labhesh PatelSanjeev KumarShmuel ShafferMukul Jain
    • Labhesh PatelSanjeev KumarShmuel ShafferMukul Jain
    • G08B1/08
    • H04M1/72572H04M1/72513H04M1/72577
    • In an example embodiment, an automatic warning system that warns users of personal mobile devices (such as cellular telephones and portable music players) when they enter or are near the threshold of a hazardous area while using their mobile device. In an example embodiment, the mobile device is automatically paused upon entering a street and resumes when the user has crossed the street. In a cellular telephone embodiment, calls are automatically put on hold upon entering the hazardous area, optionally the other parties to the call are informed of the reason for the hold, and the call is automatically resumed when all parties have left the hazardous area.
    • 在一个示例性实施例中,一种自动警告系统,当使用其移动设备时,它们在个人移动设备(例如蜂窝电话和便携式音乐播放器)进入或接近危险区域的阈值时向用户发出警告。 在示例实施例中,移动设备在进入街道时自动暂停,并且当用户越过街道时恢复。 在蜂窝电话实施例中,在进入危险区域时,呼叫被自动置于保持状态,可选择地通知呼叫的其他方保留原因,并且当各方离开危险区域时,该呼叫被自动恢复。
    • 56. 发明申请
    • Enhancing Comprehension Of Phone Conversation While In A Noisy Environment
    • 在嘈杂的环境中增强电话对话的理解
    • US20090097677A1
    • 2009-04-16
    • US11870808
    • 2007-10-11
    • Shmuel ShafferMukul JainLabhesh PatelSanjeev Kumar
    • Shmuel ShafferMukul JainLabhesh PatelSanjeev Kumar
    • H03G3/20
    • G10L21/0364G10L17/20
    • In one embodiment, one or more users may be participating in a conversation. In one example, a first user may be speaking into a speaker end device and a second user may be listening at a listener end device. The second user may be in an environment where noise may be present. Particular embodiments determine characteristics of the noise at the listener end device. Characteristics of a voice signature for a user speaking with the speaker end device are also determined. Comprehension enhancement of voice signals received from speaker end device is then performed based on characteristics of the noise at the listener end device and characteristics of the voice signature. For example, the signature of the voice signals may be altered to lessen the overlap with the noise.
    • 在一个实施例中,一个或多个用户可以参与对话。 在一个示例中,第一用户可以说话到扬声器终端设备中,并且第二用户可能在收听终端设备中收听。 第二用户可能处于可能存在噪声的环境中。 特定实施例确定了听众终端设备处的噪声的特征。 与扬声器终端设备通话的用户的语音签名的特征也被确定。 然后根据听者终端设备的噪声特性和语音签名的特征,对从扬声器终端设备接收到的语音信号进行理解增强。 例如,可以改变语音信号的签名以减少与噪声的重叠。
    • 57. 发明申请
    • Integrated Alerting
    • 集成警报
    • US20080226046A1
    • 2008-09-18
    • US11686838
    • 2007-03-15
    • Shmuel ShafferMukul JainLabhesh PatelSanjeev Kumar
    • Shmuel ShafferMukul JainLabhesh PatelSanjeev Kumar
    • H04M15/06
    • H04M15/06
    • In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including whether two or more users are on the same active call, whether a user is on an active call, how recently a user ended a call, and whether a user recently missed a call. Within rankings, there may be multiple callers or numbers. These users may further be ranked, such as by determining which caller is expected to end a call first based on the current elapsed time of the call and the average call duration for that user or number.
    • 在广域通信系统中,要提醒的系统中的用户或号码被排序,以提高警报呼叫的效率。 排名基于各种因素,包括两个或多个用户是否处于相同的活动呼叫,用户是否处于活动呼叫,用户最近结束呼叫以及用户最近是否已经接通呼叫。 在排名中,可能有多个呼叫者或号码。 这些用户可以进一步排名,例如通过基于呼叫的当前经过时间和该用户或号码的平均呼叫持续时间来确定预期哪个呼叫者首先结束呼叫。
    • 60. 发明申请
    • QUEUING AND ROUTING TELEPHONE CALLS
    • 排队和路线电话
    • US20080037763A1
    • 2008-02-14
    • US11460212
    • 2006-07-26
    • Shmuel ShafferLabhesh PatelMukul JainSanjeev Kumar
    • Shmuel ShafferLabhesh PatelMukul JainSanjeev Kumar
    • H04M3/00
    • H04M3/42348H04M3/42059H04M3/42187H04M3/523H04M2242/30
    • A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.
    • 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后,当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时,进行确定。 当起始位置对应于高优先级地理区域时,可以将呼叫分配给较高优先级,而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法,用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离,使用自动呼叫分配器分配代理。