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    • 52. 发明申请
    • SWARM INTELLIGENCE FOR ELECTRICAL DESIGN SPACE MODELING AND OPTIMIZATION
    • 电气设计空间建模与优化的SWARM智能
    • US20100229131A1
    • 2010-09-09
    • US12398535
    • 2009-03-05
    • Moises CasesJinwoo ChoiBhyrav MutnuryNavraj SinghCaleb J. Wesley
    • Moises CasesJinwoo ChoiBhyrav MutnuryNavraj SinghCaleb J. Wesley
    • G06F17/50
    • G06F17/5045G06F2217/08
    • A method, system, and computer program product for exploring and optimizing an electrical design space. A computer receiving a design space assigns a plurality of initial values (random or predetermined) for optimizing the design space. A particle swarm containing a plurality of particles is created and an optimization of the design space is then performed using the assigned initial values. Following completion of optimization, the global best and personal best for each particle are updated. Velocity vectors and position vectors of the design space are then updated before the computer performs the optimization process again. The process loops, continually updating global and personal bests and velocity and position vectors until a termination criteria is reached. Upon reaching the termination criteria, the best fitness of each particle of the swarm is assigned as an optimized design space. In an alternate embodiment, the particle with the worst target fitness may be assigned.
    • 一种用于探索和优化电气设计空间的方法,系统和计算机程序产品。 接收设计空间的计算机分配用于优化设计空间的多个初始值(随机或预定)。 产生包含多个粒子的粒子群,然后使用分配的初始值来执行设计空间的优化。 在优化完成后,更新每个粒子的全球最佳和个人最好的。 然后在计算机再次执行优化处理之前更新设计空间的速度向量和位置向量。 过程循环,持续更新全局和个人最佳状态以及速度和位置向量,直到达到终止标准。 达到终止标准后,群体的每个粒子的最佳适应度被指定为优化的设计空间。 在替代实施例中,可以分配具有最差目标适应度的粒子。
    • 54. 发明申请
    • WORKFLOW MANAGEMENT IN A GLOBAL SUPPORT ORGANIZATION
    • 全球支持组织的工作流程管理
    • US20100100412A1
    • 2010-04-22
    • US12254092
    • 2008-10-20
    • Moises CasesOliver R. FasterlingBhyrav M. Mutnury
    • Moises CasesOliver R. FasterlingBhyrav M. Mutnury
    • G06Q10/00G06Q50/00
    • G06Q10/10G06Q10/06G06Q10/0633G06Q30/016
    • Customer support involves multiple levels of support, where customer support personnel at higher levels have more experience and a higher cost associated with their services. A random assignment of support personnel to a problem, at lower levels, can lead to multiple call transfers, a customer being put “on hold”, ineffective resource utilization, and high service costs being billed to customers. Functionality can be implemented to assign a support person to resolve the customer's problem based on a multi-dimensional dynamic social network database of resources (e.g., personnel experience, success rate, skill set, social network, etc.) which allows for efficient assignment of support personnel to a problem. Routing a customer call to the most appropriate support person at a given level before determining support personnel at higher levels can ensure optimization in terms of return on investment and resource utilization. Optimally selecting and assigning support personnel can also ensure customer satisfaction.
    • 客户支持涉及多层次的支持,上级的客户支持人员具有更多的经验和更高的与其服务相关的成本。 支持人员在较低层面随机分配问题可导致多次呼叫转移,客户被“搁置”,资源利用率低下,并向客户收取高昂的服务费用。 基于多维动态社会网络资源数据库(如人事经验,成功率,技能,社交网络等),可以实施功能来分配支持人员来解决客户的问题,从而有效地分配 支持人员出现问题。 在确定较高级别的支持人员之前,将客户呼叫路由到最适合的支持人员,以确保优化投资回报和资源利用率。 最优选择和分配支持人员也可以确保客户满意。
    • 55. 发明申请
    • INTELLIGENT PROBLEM TRACKING ELECTRONIC SYSTEM FOR OPTIMIZING TECHNICAL SUPPORT
    • 智能跟踪电子系统优化技术支持
    • US20100057657A1
    • 2010-03-04
    • US12199589
    • 2008-08-27
    • Paul A. BootheMoises CasesBhyrav M. Mutnury
    • Paul A. BootheMoises CasesBhyrav M. Mutnury
    • G06N5/02
    • G06N5/04G06F11/079G06F11/0793H04L41/5074
    • Embodiments of the present invention address deficiencies of the art in respect to technical support management and provide a novel and non-obvious method, system and computer program product for intelligent problem tracking to optimize technical support. In an embodiment of the invention, a method for intelligent problem tracking can include receiving recorded information of tracked end user behavior collected in an end user computing system while the end user addresses a problem in the end user computing system, determining a level of technical sophistication of the user based upon the recorded information, selecting a technical support level corresponding to the determined level of technical sophistication of the user, and transmitting a resolution to the problem in a message to the end user computing system commensurate with the selected technical support level.
    • 本发明的实施例解决了技术支持管理方面的不足之处,并提供了一种用于智能问题跟踪的新颖且不明显的方法,系统和计算机程序产品,以优化技术支持。 在本发明的一个实施例中,用于智能问题跟踪的方法可以包括:在最终用户解决最终用户计算系统中的问题的同时,接收在最终用户计算系统中收集的跟踪终端用户行为的记录信息,确定技术复杂程度 基于所记录的信息,选择与所确定的用户的技术水平相对应的技术支持级别,并且向与所选择的技术支持级别相称的终端用户计算系统的消息中向该问题发送解决问题。
    • 59. 发明授权
    • Dynamically managing power consumption of a computer with graphics adapter configurations
    • 动态管理具有图形适配器配置的计算机的功耗
    • US08514215B2
    • 2013-08-20
    • US12269160
    • 2008-11-12
    • Moises CasesBhyrav M. MutnuryWilliam G. Pagan
    • Moises CasesBhyrav M. MutnuryWilliam G. Pagan
    • G09G5/00
    • G06F3/14G06F1/3218G09G2330/02
    • Dynamically managing power consumption of a computer, the computer including two or more graphics adapters, the computer having a number of graphics adapter configurations including one or more of the graphics adapters, where managing power consumption includes: monitoring, by a graphics driver, operation of a current graphics adapter configuration, the operation characterized by a graphics processing load; determining, in dependence upon the graphics processing load, whether operation of the current graphics adapter configuration conforms to predefined graphics processing criteria; if operation conforms, processing graphics, by the graphics adapter, for display with the one or more graphics adapters of the current graphics adapter configuration; and if operation does not conform, processing graphics, by the graphics adapter, for display with the one or more graphics adapters of another graphics adapter configuration.
    • 动态管理计算机的功耗,所述计算机包括两个或多个图形适配器,所述计算机具有包括图形适配器中的一个或多个的图形适配器配置,其中管理功耗包括:由图形驱动程序监视操作 当前的图形适配器配置,其操作特点是图形处理负载; 根据图形处理负载来确定当前图形适配器配置的操作是否符合预定义的图形处理标准; 如果操作符合,则由图形适配器处理图形,用于与当前图形适配器配置的一个或多个图形适配器一起显示; 并且如果操作不符合,则由图形适配器处理图形,以与另一图形适配器配置的一个或多个图形适配器一起显示。
    • 60. 发明授权
    • Swarm intelligence for electrical design space modeling and optimization
    • 用于电气设计空间建模和优化的群体智能
    • US08276106B2
    • 2012-09-25
    • US12398535
    • 2009-03-05
    • Moises CasesJinwoo ChoiBhyrav MutnuryNavraj SinghCaleb J. Wesley
    • Moises CasesJinwoo ChoiBhyrav MutnuryNavraj SinghCaleb J. Wesley
    • G06F17/50G06G7/48
    • G06F17/5045G06F2217/08
    • A method, system, and computer program product for exploring and optimizing an electrical design space. A computer receiving a design space assigns a plurality of initial values (random or predetermined) for optimizing the design space. A particle swarm containing a plurality of particles is created and an optimization of the design space is then performed using the assigned initial values. Following completion of optimization, the global best and personal best for each particle are updated. Velocity vectors and position vectors of the design space are then updated before the computer performs the optimization process again. The process loops, continually updating global and personal bests and velocity and position vectors until a termination criteria is reached. Upon reaching the termination criteria, the best fitness of each particle of the swarm is assigned as an optimized design space. In an alternate embodiment, the particle with the worst target fitness may be assigned.
    • 一种用于探索和优化电气设计空间的方法,系统和计算机程序产品。 接收设计空间的计算机分配用于优化设计空间的多个初始值(随机或预定)。 产生包含多个粒子的粒子群,然后使用分配的初始值来执行设计空间的优化。 在优化完成后,更新每个粒子的全球最佳和个人最好的。 然后在计算机再次执行优化处理之前更新设计空间的速度向量和位置向量。 过程循环,持续更新全局和个人最佳状态以及速度和位置向量,直到达到终止标准。 达到终止标准后,群体的每个粒子的最佳适应度被指定为优化的设计空间。 在替代实施例中,可以分配具有最差目标适应度的粒子。