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41. 发明授权

US09661131B2 Billing policy management for multi-number phones 有权
公开(公告)号：US09661131B2
公开(公告)日：2017-05-23
申请号：US14827193
申请日：2015-08-14
申请人： Mast Mobile, Inc.
发明人： David Messenger , Peter Lurie , David Dawson
IPC分类号： H04M11/00 , H04M3/42 , H04M1/2745 , H04W24/02 , H04M3/46 , H04W40/34 , H04M3/51 , H04W76/02 , H04M15/32 , H04M15/00 , H04M1/247 , H04M3/533 , H04M3/537
CPC分类号： H04M3/42059 , H04M1/2477 , H04M1/274533 , H04M1/72583 , H04M3/42034 , H04M3/42042 , H04M3/42051 , H04M3/42068 , H04M3/465 , H04M3/5141 , H04M3/53333 , H04M3/53358 , H04M3/537 , H04M15/32 , H04M15/41 , H04M15/66 , H04M15/67 , H04M15/70 , H04M15/705 , H04M15/72 , H04M2203/45 , H04M2203/4509 , H04M2203/551 , H04M2207/18 , H04W24/02 , H04W40/34 , H04W76/10
摘要： A computer-implemented method for managing a billing policy for mobile phone associated with a first phone number corresponding to a first account and a second phone number corresponding to a second account is described herein. The billing policy defines actions performed by the mobile phone to be charged to the first account, and defines actions performed by the mobile phone to be charged to the second account. Charges are allocated to one of the first account and second account based on the billing policy. A user can configured to phone to operate in a private mode, in response to which actions are charged to a default account of the two accounts, and information about the action is not provided to an external entity.

42. 发明授权

US09648473B1 Method and system for delivering short message service (SMS) messages using the session initiation protocol (SIP) 有权
公开(公告)号：US09648473B1
公开(公告)日：2017-05-09
申请号：US14033921
申请日：2013-09-23
申请人： Sprint Spectrum L.P.
发明人： Lyle T. Bertz , William J. Routt , Ihab A. Guirguis , Ronald E. Lewis , Christopher R. Melus
IPC分类号： H04W4/00 , H04W4/14 , H04M1/253 , H04M15/00 , H04M1/725 , H04W8/26 , H04M7/00 , H04M3/42
CPC分类号： H04W4/14 , H04L51/066 , H04L51/38 , H04L61/1511 , H04L61/1529 , H04L61/1588 , H04L65/1006 , H04L65/1016 , H04L65/1033 , H04M1/2535 , H04M1/72547 , H04M3/42068 , H04M7/0045 , H04M15/8228 , H04W8/26
摘要： An Internet Protocol Multimedia Subsystem (IMS) network uses the Session Initiation Protocol (SIP) to provide communication services to mobile nodes. A short message service gateway (SMS-GW) in the IMS network receives a request to deliver a message to a mobile node. The SMS-GW determines whether the mobile node is IMS registered. If the mobile node is IMS registered, the SMS-GW may transmit a SIP MESSAGE request to a call session control function (CSCF) serving the mobile node in order to deliver the message to the mobile node. If the mobile node is SIP-capable but is not IMS registered, the SMS-GW may instead transmit a SIP MESSAGE request to the mobile node's IP address. To obtain the mobile node's IP address, the SMS-GW may query a domain name server (DNS) that stores associations between hostnames and IP addresses of mobile nodes.

43. 发明申请

US20170126891A1 SYSTEM AND METHOD FOR SOCIAL MESSAGE CLASSIFICATION BASED ON INFLUENCE 审中-公开
公开(公告)号：US20170126891A1
公开(公告)日：2017-05-04
申请号：US15351401
申请日：2016-11-14
申请人： Genesys Telecommunications Laboratories, Inc.
发明人： Alex Khodorenko , Vladimir Pimtchenkov , Sergey B. Belov , Yevgeniy Petrovykh , Patrick MacKey , Arne Stoertenbecker
IPC分类号： H04M3/523 , H04M3/51 , H04L12/58 , H04M3/42 , H04L29/08
CPC分类号： H04M3/5232 , H04L51/32 , H04L67/306 , H04L67/325 , H04M3/42068 , H04M3/5191
摘要： A method for prioritizing processing of interactions at a contact center, the method including: identifying an interaction to be prioritized for processing; identifying a person associated with the interaction; identifying an influence level of the person associated with the interaction; and prioritizing the interaction for processing based on the influence level of the person associated with the interaction.

44. 发明申请

US20170118331A1 PARTY INFORMATION FOR DATA-CAPABLE COMMUNICATION DEVICE 有权
公开(公告)号：US20170118331A1
公开(公告)日：2017-04-27
申请号：US15397471
申请日：2017-01-03
申请人： AT&T Intellectual Property I, L.P.
发明人： Carol Shifrin Gruchala , Wayne Robert Heinmiller , Dianna I. Tiliks Kanne
IPC分类号： H04M3/42 , H04M1/2745
CPC分类号： H04M3/42068 , H04L65/1069 , H04L67/306 , H04M1/274516 , H04M3/42042 , H04M3/42059 , H04M3/42102 , H04M2250/60
摘要： Detailed information about a party can be provided during interparty communication. Data-capable mobile devices query at least a public database to retrieve information about a set of parties engaged in communication. The results of the database query are employed to provide detailed caller identification and detail functionality to telephones or communication devices not utilizing traditional landlines or commercial caller identification service. Storage can be included to include address book function, query caching, and user preferences. An interface can be provided to facilitate display of rich caller identification information. The interface can further update displayed information without user input, or provide user selection control to request more information on a selected portion of displayed information. These features can be applied to determine the information about a party that is either receiving a communication or initiating a communication.

45. 发明授权

US09609133B2 Predictive model for abandoned calls 有权
公开(公告)号：US09609133B2
公开(公告)日：2017-03-28
申请号：US14673515
申请日：2015-03-30
申请人： Avaya Inc.
发明人： Shmuel Shaffer , Patrick Tendick , Sheldon Davis , Wen-Hua Ju
IPC分类号： H04M3/523 , H04M3/42
CPC分类号： H04M3/5235 , G06Q10/10 , G06Q30/01 , H04M3/42068 , H04M3/5238 , H04M2203/556
摘要： A predictive model for abandoned calls provided by a contact center communication system for routing optimization is described along with various methods and mechanisms for administering the same. Based on multiple attributes, the system can calculate the probabilities, risks, and costs associated with abandonment and wait, taking into account the patience of a caller, region where the caller lives, agents available to handle the call, length of time that the caller has already been waiting, potential cost of having the caller and call type abandon, and potential total cost of having the caller wait to be served.

46. 发明授权

US09609104B2 Misclassified contact updating in multi-number phones 有权
公开(公告)号：US09609104B2
公开(公告)日：2017-03-28
申请号：US14931777
申请日：2015-11-03
申请人： Mast Mobile, Inc.
发明人： David Messenger , Peter Lurie , David Dawson
IPC分类号： H04M3/42 , H04M1/2745 , H04M1/247
CPC分类号： H04M3/42059 , H04M1/2477 , H04M1/274533 , H04M1/72583 , H04M3/42034 , H04M3/42042 , H04M3/42051 , H04M3/42068 , H04M3/465 , H04M3/5141 , H04M3/53333 , H04M3/53358 , H04M3/537 , H04M15/32 , H04M15/41 , H04M15/66 , H04M15/67 , H04M15/70 , H04M15/705 , H04M15/72 , H04M2203/45 , H04M2203/4509 , H04M2203/551 , H04M2207/18 , H04W24/02 , H04W40/34 , H04W76/10
摘要： An intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact type and a second phone number corresponding to a second contact type, receives a request to receive an incoming call associated with a caller phone number. The request corresponds to the first or second phone number. The intermediate server identifies a contact type associated with the request and a contact type associated with the caller based on the caller phone number. The intermediate server further determines whether the caller is misclassified by comparing the contact type associated with the request and the contact type associated with the caller. In addition, the intermediate server sends a notification indicating that the caller is misclassified to the mobile phone in response to determining the contact type associated with the request and the contact type associated with the caller do not match.

47. 发明授权

US09584668B1 Method and system for a scalable computer-telephony integration system 有权
标题翻译：可扩展计算机电话集成系统的方法和系统
公开(公告)号：US09584668B1
公开(公告)日：2017-02-28
申请号：US15075673
申请日：2016-03-21
申请人： STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
发明人： Aaron C. Kammeyer , Randall J. Kirchner , Christopher L. Ward , Louis A. Littell
IPC分类号： H04M3/42 , H04M3/00 , H04M5/00 , H04M3/58 , H04M7/00 , H04M3/51 , G06Q40/08
CPC分类号： H04M3/58 , G06F17/30598 , G06F21/6218 , G06F21/84 , G06Q40/02 , G06Q40/08 , H04M3/42068 , H04M3/5133 , H04M3/5166 , H04M3/5175 , H04M3/5183 , H04M3/5233 , H04M7/0012 , H04M2201/40 , H04M2201/42 , H04M2203/256 , H04M2203/404 , H04M2203/558 , H04M2203/6009 , H04M2203/6018
摘要： Various aspects may include storing sets of call agent login information for several call agents within the computer-telephony integration system and across several independent computing systems in a contact center login database. Additionally, various aspects may include generating several contact center service categories and sets of contact information for each contact center service category, which may be stored in a contact center directory database. When an incoming call is received from a customer, various aspects may include obtaining customer call information from the customer and generating a customer call key, which may be stored as a reference to the customer call information in a contact center customer call information database. The call key may be used to reduce an amount of data electronically transferred between call agents during telephone call transfers.
摘要翻译：各个方面可以包括在计算机电话集成系统内以及在联络中心登录数据库中的几个独立计算系统上存储多个呼叫代理的呼叫代理登录信息集合。此外，各个方面可以包括为可以存储在联络中心目录数据库中的每个联络中心服务类别生成多个联络中心服务类别和联系信息集合。当从客户接收到来电时，各方面可以包括从客户获得客户呼叫信息并生成客户呼叫密钥，客户呼叫密钥可以作为对联络中心客户呼叫信息数据库中的客户呼叫信息的参考来存储。呼叫密钥可以用于减少在电话呼叫转移期间在呼叫代理之间电子传送的数据量。

48. 发明申请

US20170041353A1 CALL FLOW SYSTEM AND METHOD FOR USE IN A VOIP TELECOMMUNICATION SYSTEM 审中-公开
标题翻译：呼叫流程系统和使用VOIP电信系统的方法
公开(公告)号：US20170041353A1
公开(公告)日：2017-02-09
申请号：US15333967
申请日：2016-10-25
申请人： Tango Networks, Inc.
发明人： Andrew Silver , Lathan Lewis , Patricia Landgren
IPC分类号： H04L29/06 , H04M3/42 , H04M7/00 , H04W76/02
CPC分类号： H04W40/02 , H04L12/66 , H04L29/06176 , H04L65/1006 , H04L65/1009 , H04L65/1016 , H04L65/102 , H04L65/1023 , H04L65/1033 , H04L65/104 , H04L65/1053 , H04L65/1069 , H04L65/1076 , H04L67/10 , H04L67/28 , H04M3/42042 , H04M3/42068 , H04M3/42102 , H04M3/42314 , H04M7/006 , H04M7/0075 , H04M7/009 , H04M15/00 , H04M15/57 , H04M15/63 , H04M15/8292 , H04M2203/1091 , H04M2215/208 , H04Q3/0025 , H04Q3/0045 , H04Q3/62 , H04Q3/72 , H04Q2213/13034 , H04Q2213/1307 , H04Q2213/13091 , H04Q2213/13098 , H04Q2213/13109 , H04Q2213/13176 , H04Q2213/1318 , H04Q2213/13196 , H04Q2213/13204 , H04Q2213/1322 , H04Q2213/13224 , H04Q2213/13296 , H04Q2213/13348 , H04Q2213/13384 , H04Q2213/13389 , H04Q2213/13405 , H04Q2213/13407 , H04W4/16 , H04W4/20 , H04W8/12 , H04W8/26 , H04W28/0289 , H04W40/00 , H04W40/22 , H04W40/30 , H04W76/10 , H04W76/12 , H04W76/19 , H04W76/20 , H04W76/22 , H04W76/28 , H04W76/30 , H04W80/00 , H04W84/16 , H04W88/16 , H04W92/02 , H04W92/06
摘要： A method of establishing a communication link between a mobile terminal of a wireless network and a subscriber of a network, such as an enterprise network, and/or a residential network.
摘要翻译：一种在无线网络的移动终端和诸如企业网络和/或住宅网络的网络的订户之间建立通信链路的方法。

49. 发明授权

US09549062B1 Digital signature-over-voice for caller ID verification 有权
标题翻译：用于呼叫者ID验证的数字签名语音
公开(公告)号：US09549062B1
公开(公告)日：2017-01-17
申请号：US15012884
申请日：2016-02-02
申请人： International Business Machines Corporation
发明人： Alan T. Yaung , Ang Yi
IPC分类号： H04M3/22 , H04L9/32 , H04W12/04 , H04M3/42 , H04M1/665
CPC分类号： H04M3/42068 , H04L9/3247 , H04L63/083 , H04M1/575 , H04M1/665 , H04M3/2218 , H04M3/2281 , H04M3/42042 , H04M3/42076 , H04M3/4211 , H04M2203/655 , H04W12/04 , H04W12/06
摘要： In an approach to caller ID verification by digital signature, a computing device receives authenticating information associated with a caller. The computing device creates a call record based on the authenticating information. The computing device retrieves additional information associated with the caller. The computing device updates the call record based on the additional information. The computing device retrieves a digital signature associated with the caller. The computing device retrieves public key information associated with the caller. The computing device performs a digital signature assessment based on the public key information. The computing device updates the call record based on the digital signature assessment. The computing device adds timestamp information to the call record. The computing device receives a request from a call recipient device. The computing device communicates information based on the call record to the call recipient device. The computing device marks the call record as expired.
摘要翻译：在通过数字签名进行呼叫者ID验证的方法中，计算设备接收与呼叫者相关联的认证信息。计算设备基于认证信息创建呼叫记录。计算设备检索与呼叫者相关联的附加信息。计算设备基于附加信息更新呼叫记录。计算设备检索与呼叫者相关联的数字签名。计算设备检索与呼叫者相关联的公钥信息。计算设备基于公开密钥信息执行数字签名评估。计算设备基于数字签名评估更新呼叫记录。计算设备向呼叫记录添加时间戳信息。计算设备从呼叫接收设备接收请求。计算装置根据呼叫记录将信息传送给呼叫接收装置。计算设备将呼叫记录标记为已过期。

50. 发明授权

US09538000B1 Incoming call management in a communication environment with unified communication interfaces 有权
标题翻译：具有统一通信接口的通信环境中的呼叫管理
公开(公告)号：US09538000B1
公开(公告)日：2017-01-03
申请号：US14827201
申请日：2015-08-14
申请人： Mast Mobile, Inc.
发明人： David Messenger , Peter Lurie , David Dawson
IPC分类号： H04M3/42
CPC分类号： H04M3/42059 , H04M1/2477 , H04M1/274533 , H04M1/72583 , H04M3/42034 , H04M3/42042 , H04M3/42051 , H04M3/42068 , H04M3/465 , H04M3/5141 , H04M3/53333 , H04M3/53358 , H04M3/537 , H04M15/32 , H04M15/41 , H04M15/66 , H04M15/67 , H04M15/70 , H04M15/705 , H04M15/72 , H04M2203/45 , H04M2203/4509 , H04M2203/551 , H04M2207/18 , H04W24/02 , H04W40/34 , H04W76/10
摘要： A computer-implemented method for managing incoming calls comprises receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a request to receive an incoming call associated with a caller phone number. The intermediate server identifies a contact group associated with the request. The identified contact group comprises the first contact group in response to the received request corresponding to the first phone number, and the identified contact group comprises the second contact group in response to the received request corresponding to the second phone number. The intermediate server selects a notification based on the identified contact group. The intermediate server modifies the request to receive an incoming call to include the selected notification and routes the modified request to the mobile phone.
摘要翻译：用于管理来电的计算机实现的方法包括在通信地耦合到移动电话的中间服务器处接收与第一联系人组对应的第一电话号码和对应于第二联系人群组的第二电话号码的接收请求与呼叫者电话号码相关联的来电。中间服务器标识与请求相关联的联系人组。所识别的联系人组响应于与第一电话号码相对应的接收到的请求，包括第一联系人组，并且所识别的联系人组响应于对应于第二电话号码的接收到的请求而包括第二联系人组。中间服务器基于所识别的联系人组来选择通知。中间服务器修改接收来电的请求以包括所选择的通知，并将修改的请求路由到移动电话。

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