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    • 31. 发明授权
    • Plug retention apparatus
    • 插头保持装置
    • US07182624B1
    • 2007-02-27
    • US11226846
    • 2005-09-13
    • Thomas J. Miller
    • Thomas J. Miller
    • H01R13/62
    • H01R24/30H01R13/6392H01R13/652H01R24/22H01R25/003H01R2103/00
    • A plug retention apparatus for use in securing two plug members together to prevent undesired disengagement. The plug retention apparatus is affixed to a first plug member using a retention ring which provides a means for adjustable positioning via a threaded coupling to facilitate securing a second plug member to the first plug member. A plug clamp may be rotatably positioned about the second plug member retaining the plug members in a desired position. The plug retention apparatus may include a sleeve removably disposed about the cord of the first plug. The clamp used for retaining the second plug may include a cord support, a latch to secure the cord on the support and a locking mechanism to selectively retain the latch in a closed position.
    • 一种插头保持装置,用于将两个插头部件固定在一起以防止不期望的脱离接触。 插头保持装置使用保持环固定到第一插塞构件,该保持环提供用于经由螺纹联接器进行可调节定位的装置,以便于将第二插头构件固定到第一插塞构件。 塞子夹具可以围绕第二塞子构件可旋转地定位,将塞构件保持在期望的位置。 插头保持装置可以包括可拆卸地设置在第一插头的电线周围的套筒。 用于保持第二塞子的夹具可以包括绳索支撑件,用于将绳索固定在支撑件上的闩锁和用于选择性地将闩锁保持在关闭位置的锁定机构。
    • 32. 发明授权
    • Method and system for scheduling inbound inquiries
    • 调度入站查询的方法和系统
    • US06956941B1
    • 2005-10-18
    • US09547627
    • 2000-04-12
    • Daniel N. DuncanAlexander N. SvoronosThomas J. Miller
    • Daniel N. DuncanAlexander N. SvoronosThomas J. Miller
    • H04L12/58H04M3/523H04M3/00
    • H04M3/523H04L51/04H04L51/26
    • A method and system schedules inbound inquiries, such as inbound telephone calls, for response by agents in an order that is based in part on the forecasted outcome of the inbound inquiries. A scheduling module applies inquiry information to a model to forecast the outcome of an inbound inquiry. The forecasted outcome is used to set a priority value for ordering the inquiry. The priority value may be determined by solving a constrained optimization problem that seeks to maximize an objective function, such as maximizing an agent's productivity to produce sales or to minimize inbound call attrition. The inbound call may be placed on a virtual hold or be responded to on a real-time basis based on the inbound inquiry's priority value. A modeling module generates models that forecast inquiry outcomes based on a history and inquiry information. Statistical analysis such as regression analysis determines the model with the outcome related to the nature of the inquiry. Forecasted outcomes are based on the goal of the inbound calls and include factors such as probability an inbound caller will hang up, probability that an inbound caller will alter a business relationship based on hold time, probability that an inbound caller will make a purchase, and the relative probable reward of responding to an inbound call.
    • 一种方法和系统将入站查询(例如入站电话)进行计划,以便代理人根据内部调查的预测结果的顺序作出回应。 调度模块将查询信息应用于模型以预测入站查询的结果。 预测结果用于设置查询的排序优先级值。 可以通过求解寻求最大化目标函数的约束优化问题来确定优先级值,例如最大化代理的生产力以产生销售或最小化入站呼叫损耗。 入站呼叫可以置于虚拟保持状态,或者基于入站查询的优先级值实时响应。 建模模块根据历史和查询信息生成预测查询结果的模型。 统计分析如回归分析确定了与调查性质相关的结果的模型。 预测结果基于入站呼叫的目标,并且包括诸如入站呼叫者将挂断的概率等因素,入站呼叫者将基于保持时间改变业务关系的概率,入站呼叫者将进行购买的概率以及 响应入站电话的相对可能的回报。
    • 34. 发明授权
    • Portable fluorescent drop-light
    • 便携式荧光灯
    • US06727664B2
    • 2004-04-27
    • US10316219
    • 2002-12-10
    • Thomas J. MillerZhou Dong Yue
    • Thomas J. MillerZhou Dong Yue
    • H05B3702
    • H05B41/2851F21L14/026Y02B20/185
    • A hand-held fluorescent lamp assembly powered by typical line supply of 120 VAC, 60 Hz via an attached power cord and employing multiple commonly available fluorescent lamps. The assembly includes switches to independently control the multiple fluorescent lamps. The assembly includes lightweight solid state power regulation components. The power regulation circuit employs a self-oscillating circuit that is approximately matched in frequency of oscillation to the natural frequency of the fluorescent lamp load to automatically ignite the fluorescent lamps. The power regulation circuit includes circuit elements to automatically protect the ballast circuit and lamps from overdrawing in the run state and from abnormal load conditions.
    • 手持荧光灯组件,通过120 VAC的典型电源供电,60 Hz通过附带的电源线,并采用多种常用荧光灯。 组件包括独立控制多个荧光灯的开关。 该组件包括轻巧的固态功率调节组件。 功率调节电路使用自振荡电路,其在振荡频率上与荧光灯负载的固有频率近似匹配,以自动点燃荧光灯。 功率调节电路包括电路元件,用于在运行状态和异常负载条件下自动保护镇流器电路和灯不被过度抽吸。