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    • 33. 发明授权
    • Routing a VoIP call with contextual information
    • 使用上下文信息路由VoIP通话
    • US08050255B2
    • 2011-11-01
    • US11432163
    • 2006-05-10
    • Gursharan S SidhuKuansan WangMichael D Malueg
    • Gursharan S SidhuKuansan WangMichael D Malueg
    • H04L12/66
    • H04L65/1046H04L65/1069H04L65/80H04M3/42025H04M3/42382
    • A method and system for routing a call connection signal and corresponding contextual information to an appropriate destination is provided. A call center and at least one user may exchange signals, and/or contextual information during a call set-up phase. Relevant contextual information and other detailed information may be identified and collected from their corresponding sources. Based on the relevant contextual information and other detailed information, one or more appropriate routed destinations may be determined. In addition, contextual information may be tailored for each of the determined routed destinations. The call connection signal and the tailored contextual information are routed to each routed destination. In this manner, necessary contextual information may be readily available for the routed destination at the time of the call connection and thus the routed destination can provide a faster service.
    • 提供了一种用于将呼叫连接信号和对应的上下文信息路由到适当的目的地的方法和系统。 呼叫中心和至少一个用户可以在呼叫建立阶段期间交换信号和/或上下文信息。 相关的上下文信息和其他详细信息可以从其相应的来源被识别和收集。 基于相关的上下文信息和其他详细信息,可以确定一个或多个适当的路由目的地。 此外,可以为每个确定的路由目的地量身定制上下文信息。 呼叫连接信号和定制的上下文信息被路由到每个路由的目的地。 以这种方式,在呼叫连接时,必要的上下文信息可以容易地用于路由目的地,并且因此路由目的地可以提供更快的服务。
    • 36. 发明申请
    • TRAINING A SEARCH RESULT RANKER WITH AUTOMATICALLY-GENERATED SAMPLES
    • 用自动生成样本培养搜索结果排名
    • US20100082510A1
    • 2010-04-01
    • US12243359
    • 2008-10-01
    • Jianfeng GaoKuansan Wang
    • Jianfeng GaoKuansan Wang
    • G06F15/18G06F7/06G06F17/30
    • G06N99/005G06F17/3053
    • A search result ranker may be trained with automatically-generated samples. In an example embodiment, user interests are inferred from user interactions with search results for a particular query so as to determine respective relevance scores associated with respective query-identifier pairs of the search results. Query-identifier-relevance score triplets are formulated from the respective relevance scores associated with the respective query-identifier pairs. The query-identifier-relevance score triplets are submitted as training samples to a search result ranker. The search result ranker is trained as a learning machine with multiple training samples of the query-identifier-relevance score triplets.
    • 搜索结果筛选器可以用自动生成的样本进行训练。 在一个示例性实施例中,用户兴趣从用户与特定查询的搜索结果的交互推断,以便确定与搜索结果的相应查询 - 标识符对相关联的相应关联度得分。 查询标识符 - 相关性分数三元组由与相应查询 - 标识符对相关联的各个相关性得分制定。 查询标识符 - 相关性分数三元组作为训练样本提交给搜索结果筛选器。 搜索结果筛选器被训练为具有查询标识符相关性分数三元组的多个训练样本的学习机器。
    • 37. 发明授权
    • Integration of speech services with telecommunications
    • 语音服务与电信的整合
    • US07561673B2
    • 2009-07-14
    • US10954676
    • 2004-09-30
    • Kuansan Wang
    • Kuansan Wang
    • H04M1/64
    • G06F8/00G06Q10/10
    • A system for controlling a telephone infrastructure device or other network traffic service model based device includes an object oriented based application including a device object adapted for storing information pertaining to a physical or logical device, a call object adapted for storing information pertaining to a call between at least two device, a listener object adapted to provide speech recognition, a prompt object adapted to provide synthesized speech, and a connection object adapted for storing information pertaining to a connection between a call object and one of a device object, a listener object and a prompt object.
    • 用于控制电话基础设施设备或其他基于网络业务服务模型的设备的系统包括面向对象的应用,其包括适于存储与物理或逻辑设备有关的信息的设备对象,适于存储与呼叫有关的信息的呼叫对象 至少两个设备,适于提供语音识别的收听者对象,适于提供合成语音的提示对象,以及适于存储与呼叫对象与设备对象,收听者对象之间的连接有关的信息的连接对象,以及 一个提示对象。
    • 38. 发明授权
    • Method and apparatus for federated understanding
    • 联合理解的方法和装置
    • US07502730B2
    • 2009-03-10
    • US10172163
    • 2002-06-14
    • Kuansan Wang
    • Kuansan Wang
    • G06F17/27
    • G06F17/278G06F17/30896Y10S707/99932Y10S707/99933Y10S707/99934Y10S707/99935Y10S707/99936Y10S707/99944Y10S707/99945
    • A method and apparatus are provided for resolving user input that crosses different application domains to identify a discourse item such as a command or entity. To resolve the input, a discourse item definition is selected based on the user input. The discourse item definition is associated with a first application and comprises at least one defining entity that is to be used to identify a discourse item. An entity definition associated with a second application is selected based on the user input, wherein the entity defined by the definition can fulfill the role of the defining entity in the discourse item definition. An entity is then identified using the entity definition and the user input. The discourse item is identified based on the identified entity, the discourse item definition and the user input.
    • 提供了一种方法和装置,用于解析跨越不同应用领域的用户输入,以识别诸如命令或实体的话语项目。 为了解决输入,基于用户输入选择话语项目定义。 话语项目定义与第一应用程序相关联,并且包括要用于标识话​​语项目的至少一个定义实体。 基于用户输入选择与第二应用相关联的实体定义,其中由定义定义的实体可以在话语项目定义中履行定义实体的角色。 然后使用实体定义和用户输入来识别实体。 基于所识别的实体,话语项目定义和用户输入来标识话语项目。
    • 39. 发明申请
    • Automatically aggregated probabilistic personal contacts
    • 自动汇总概率个人联系人
    • US20080253544A1
    • 2008-10-16
    • US11786524
    • 2007-04-12
    • Robert Ian BrownPiyush DograXuedong HuangAbhiram G. KhuneKuansan Wang
    • Robert Ian BrownPiyush DograXuedong HuangAbhiram G. KhuneKuansan Wang
    • H04M3/42
    • H04M3/48H04M3/42068H04M3/42263H04M2203/551
    • Described is a technology by which a user's telephone-related data is aggregated from various sources for use in assisting the user with making telephone calls. For example, call history data corresponding to a landline telephone, a mobile telephone and/or an office telephone of the user may be combined. Other sources include a landline telephone service, a mobile telephone service, an enterprise telephone system or server, a computing device, voice mail data, web page data, electronic message content, instant message content, a contacts list, and/or an information data store. The telephone-related data can be processed (e.g., based on frequency and calling patterns) to determine corresponding probability data to help determine a user's intent in locating a particular recipient to call. The user may access the telephone-related data via voice commands input at one of the user's telephones, or by receiving a visible list of at least part of the telephone-related data.
    • 描述了一种用于从各种来源聚合用户的电话相关数据以用于协助用户进行电话呼叫的技术。 例如,可以组合对应于用户的座机电话,移动电话和/或办公电话的呼叫历史数据。 其他来源包括固定电话服务,移动电话服务,企业电话系统或服务器,计算设备,语音邮件数据,网页数据,电子消息内容,即时消息内容,联系人列表和/或信息数据 商店。 可以处理电话相关数据(例如,基于频率和呼叫模式)以确定相应的概率数据,以帮助确定用户定位特定接收者进行呼叫的意图。 用户可以通过在用户电话中的一个输入的语音命令或通过接收电话相关数据的至少一部分的可见列表来访问电话相关数据。