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    • 33. 发明授权
    • Systems and methods for providing interactive customer support
    • 提供交互式客户支持的系统和方法
    • US08135992B2
    • 2012-03-13
    • US12423372
    • 2009-04-14
    • Andrew Austin
    • Andrew Austin
    • G06F11/00
    • G06F11/26
    • A system for providing device diagnostics includes a surface interface operatively linked and in communication with a processor. The surface interface includes a multi-touch interface to detect multiple simultaneous inputs and an object recognition interface to communicate with a device upon the device being placed on the surface interface. The system further includes a memory operatively linked and in communication with the processor, wherein the memory includes a system application configured to: recognize a customer device when the customer device is placed on the surface interface, conduct a diagnostic test to determine whether the device is operating without error, and perform a corrective action if the diagnostic test detects an error.
    • 用于提供设备诊断的系统包括可操作地链接并与处理器通信的表面接口。 表面接口包括用于检测多个同时输入的多点触摸接口和在设备被放置在表面接口上时与设备通信的对象识别接口。 所述系统还包括可操作地链接并与所述处理器通信的存储器,其中所述存储器包括被配置为:当所述客户设备被放置在所述表面接口上时识别客户设备的系统应用,进行诊断测试以确定所述设备是否是 操作无错误,并且如果诊断测试检测到错误,则执行纠正措施。
    • 35. 发明申请
    • SYSTEMS AND METHODS FOR PROVIDING INTERACTIVE CUSTOMER SUPPORT
    • 提供交互式客户支持的系统和方法
    • US20090287961A1
    • 2009-11-19
    • US12423372
    • 2009-04-14
    • Andrew Austin
    • Andrew Austin
    • G06F11/00G06F3/041H04L29/06
    • G06F11/26
    • A system for providing device diagnostics includes a surface interface operatively linked and in communication with a processor. The surface interface includes a multi-touch interface to detect multiple simultaneous inputs and an object recognition interface to communicate with a device upon the device being placed on the surface interface. The system further includes a memory operatively linked and in communication with the processor, wherein the memory includes a system application configured to: recognize a customer device when the customer device is placed on the surface interface, conduct a diagnostic test to determine whether the device is operating without error, and perform a corrective action if the diagnostic test detects an error.
    • 用于提供设备诊断的系统包括可操作地链接并与处理器通信的表面接口。 表面接口包括用于检测多个同时输入的多点触摸接口和用于在设备被放置在表面接口上时与设备进行通信的对象识别接口。 所述系统还包括可操作地链接并与所述处理器通信的存储器,其中所述存储器包括被配置为:当所述客户设备被放置在所述表面接口上时识别客户设备的系统应用,进行诊断测试以确定所述设备是否是 操作无错误,并且如果诊断测试检测到错误,则执行纠正措施。