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    • 32. 发明授权
    • Multi-line telephone control system
    • 多线电话控制系统
    • US4599493A
    • 1986-07-08
    • US644971
    • 1984-08-28
    • Ellis K. Cave
    • Ellis K. Cave
    • H04M3/51H04M3/60H04M3/46
    • H04M3/51H04M3/5158H04M3/60Y10S379/904
    • An automated telephone calling system receives a group of telephone numbers from a host computer. For each telephone number there is a corresponding record of unique information. The host computer is connected to drive a plurality of operator display terminals. Each number is automatically called and equipment provides detection of rings, busy signals, recordings and voice answers. When a party answers a call, the called line is connected to a non-busy one of a group of operations. At the same time a report is sent from a central controller to the host computer reporting which number has been successfully called and which operator has been selected for the audio connection. The host computer then calls up the record for the called number and transmits at least a portion of the record to the display for the selected operator. The operator is thus provided with an audio connection to the called party as well as a screen display of relevant information for that party. When all the operators are busy the called parties are placed on hold until an operator is free. The operators are thus provided with a continuous sequence of answered calls for optimum utilization of the operators' s time.
    • 自动电话呼叫系统从主机接收一组电话号码。 对于每个电话号码,都有相应的唯一信息记录。 主机连接以驱动多个操作员显示终端。 每个号码被自动调用,设备提供环,忙信号,录音和语音答案的检测。 当一方接听电话时,被叫线路连接到一组操作中的非忙碌线路。 同时,从中央控制器向主计算机发送报告,报告哪个号码已被成功呼叫,哪个操作员已被选择用于音频连接。 然后,主计算机调用被叫号码的记录,并将所述记录的至少一部分传送给所选运营商的显示器。 因此,操作者被提供到被叫方的音频连接以及该方的相关信息的屏幕显示。 当所有运营商都忙时,被叫方被搁置直到操作员空闲。 因此,运营商提供了连续的应答呼叫序列,以最佳地利用运营商的时间。
    • 35. 发明授权
    • System and method for packet network media redirection
    • 分组网络媒体重定向的系统和方法
    • US06404746B1
    • 2002-06-11
    • US09352795
    • 1999-07-13
    • Ellis K. CaveRoland El-Khoury
    • Ellis K. CaveRoland El-Khoury
    • H04L1216
    • H04L65/1069H04L29/06H04L29/06027H04L65/4007H04M3/527H04M3/56H04M7/006H04M7/1255H04M2203/2016H04Q3/0016H04Q2213/13034H04Q2213/13097H04Q2213/13106H04Q2213/13107H04Q2213/13176H04Q2213/13196H04Q2213/13204H04Q2213/13209H04Q2213/1327H04Q2213/13298H04Q2213/13352H04Q2213/13377H04Q2213/13389H04Q2213/13396H04Q2213/13405Y10S379/90
    • A system and method for a packet Voice Response Unit (VRU) which directly utilize packet network protocols, such as those of the H.323 standard, to provide enhanced services via a packet network. The packet VRU generally operates within the packet network and is not required to provide data format translation or multiple device-type access. The packet VRU may be built entirely in software running on a network server with a standard packet network connection such as Ethernet or token-ring. In a preferred embodiment of the present invention, the packet VRU redirects the media stream from a source so that it is sent directly to a destination, instead of passing through the packet VRU. Alternatively, if the packet VRU must perform processing on the message contents, the packets may be sent to both the destination and to the packet VRU. The packet VRU may still retain call control over the media streams by maintaining the signaling and user input components of the call. In another preferred embodiment of the present invention, a gateway may convert user input indication signals received from a party connected via the gateway into user input indication messages in an out-of-band channel to be read by the packet VRU, separate from the redirected media streams. The packet VRU may generally provide the existing enhanced services of a synchronous VRU but in a packet network environment, and in addition provide enhanced services for multimedia communications.
    • 用于分组语音应答单元(VRU)的系统和方法,其直接利用诸如H.323标准的分组网络协议,以经由分组网络提供增强的服务。 分组VRU通常在分组网络内操作,并且不需要提供数据格式转换或多个设备类型接入。 数据包VRU可以完全由在诸如以太网或令牌环之类的标准分组网络连接的网络服务器上运行的软件中构建。 在本发明的一个优选实施例中,分组VRU重定向来自源的媒体流,使得它直接发送到目的地,而不是通过分组VRU。 或者,如果分组VRU必须对消息内容执行处理,则可以将分组发送到目的地和分组VRU。 分组VRU可以通过维持呼叫的信令和用户输入组件来保持对媒体流的呼叫控制。 在本发明的另一个优选实施例中,网关可以将从经由网关连接的一方接收的用户输入指示信号转换成带外信道中的用户输入指示消息,以由分组VRU分离,与重定向 媒体流。 分组VRU通常可以提供同步VRU的现有增强服务,但是在分组网络环境中,并且另外提供用于多媒体通信的增强服务。
    • 36. 发明授权
    • Repetitive interval timing
    • 重复间隔时间
    • US06314524B1
    • 2001-11-06
    • US09272631
    • 1999-03-18
    • Ellis K. Cave
    • Ellis K. Cave
    • G06F104
    • G06F1/14
    • An interval timer for timing multiple repetitive timing intervals. A single large clock register increments ticks of a high-speed clock. Successive previously-stored timing values are loaded into a single compare register which is preferably of equivalent length to the clock register. A comparator monitors the clock register's current value and compares it with the timing value currently loaded in the compare register. As the clock register's value reaches the current timing value in the compare register, an alert signal is generated and sent out to activate a particular timed operation identified by an event ID (“EID”) associated with the timing value in the compare register. The current timing value in the compare register is then discarded, and the next timing value in sequence is retrieved into the compare register. A repeat flag is carried with each timing value and associated EID. If the flag is set, the system recognizes the corresponding timing value as a repetitive interval timing value. Upon recognizing the repeat flag as set, the inventive mechanism refers to a separate repeat value lookup table indexed by EID. The mechanism retrieves the repeat value associated with the EID of the timing value just reached, adds this repeat value to the timing value just reached, and then inserts the resulting sum into the stack as a new timing value associated with the repeated EID.
    • 定时多个重复​​定时间隔的间隔定时器。 单个大时钟寄存器增加高速时钟的刻度。 先前存储的连续的定时值被加载到单个比较寄存器中,该比较寄存器优选地具有与时钟寄存器等效的长度。 比较器监视时钟寄存器的当前值,并将其与当前加载在比较寄存器中的定时值进行比较。 由于时钟寄存器的值达到比较寄存器中的当前定时值,所以产生报警信号并将其发送出去,以激活由与比较寄存器中的定时值相关联的事件ID(“EID”)识别的特定定时操作。 然后丢弃比较寄存器中的当前定时值,并将下一个定时值取回到比较寄存器中。 每个定时值和相关联的EID都携带一个重复标志。 如果标志被设置,则系统将对应的定时值识别为重复间隔定时值。 在识别重复标志设置后,本发明的机制是指由EID索引的单独的重复值查找表。 该机制检索与刚达到的定时值的EID相关联的重复值,将该重复值添加到刚刚达到的定时值,然后将所得到的和作为与重复EID相关联的新定时值插入堆栈。
    • 37. 发明授权
    • Switchless call processing
    • 无线呼叫处理
    • US06175562B1
    • 2001-01-16
    • US08846961
    • 1997-04-29
    • Ellis K. Cave
    • Ellis K. Cave
    • H04L1266
    • H04M3/5191H04L12/64H04L29/06H04M3/42042H04M3/42059H04M3/42323H04M3/493H04M3/5125H04M3/5175H04M7/1205H04M2242/22
    • A switchless Automatic Call Distribution (“ACD”) system distributing incoming calls to call agents networked via a low-cost data network such as an ethernet. Standard POTS calls are received from the Public Switched Telephone Network (“PSTN”), whereupon a POTS/packet gateway digitizes the signal (if necessary) and compresses it, advantageously from &mgr;-law format (64 Kbps) down to approximately 5-6 Kbps. The POTS/packet gateway then converts the signal into a packetized format. Responsive to a call distribution algorithm identifying the next available agent by IP address, the caller's packetized voice signals are distributed to the agent over the ethernet. At the same time, Web-enabled database tools generate “documents,” advantageously in html, containing database information regarding the caller. These documents are then distributed to the agent over the ethernet. The agent may then converse with the caller using a headset connected to a standard desktop computer running CODEC software to transmit and receive packetized voice signals. At the same time, the computer runs browser software to allow the agent to receive html documents and send back updated information while talking to the caller. As a result, the ACD system has been optimized into a switchless ethernet connecting agents operating standard desktop computers running low-cost CODEC and browser software.
    • 将无线自动呼叫分配(“ACD”)系统分配到通过诸如以太网的低成本数据网络联网的呼叫代理的呼入呼叫。 从公共交换电话网(“PSTN”)接收到标准POTS呼叫,于是POTS /分组网关将该信号(如果需要)数字化,并将其压缩,有利地从mu-law格式(64Kbps)下降到大约5-6 Kbps。 然后POTS /分组网关将信号转换成分组格式。 响应于通过IP地址识别下一个可用代理的呼叫分配算法,呼叫者的分组语音信号通过以太网分发给代理。 同时,Web启用的数据库工具可以在html中生成“文档”,其中包含有关调用者的数据库信息。 然后将这些文件通过以太网分发给代理。 然后,代理可以使用连接到运行CODEC软件的标准台式计算机的耳机与呼叫者进行交谈,以发送和接收分组语音信号。 同时,计算机运行浏览器软件,允许代理接收html文档,并在与呼叫者通话时发回更新的信息。 因此,ACD系统已经优化为一个无交换以太网连接代理操作运行低成本CODEC和浏览器软件的标准台式计算机。
    • 38. 发明授权
    • Automatic bandwidth allocation in multimedia scripting tools
    • 多媒体脚本工具中的自动带宽分配
    • US5859641A
    • 1999-01-12
    • US948844
    • 1997-10-10
    • Ellis K. Cave
    • Ellis K. Cave
    • G11B27/034G11B27/34G06F15/00
    • G11B27/34G11B27/034
    • A tool for scheduling the delivery of media objects within varying constraints of available bandwidth. In a preferred embodiment in which the invention is enabled by software executable on a general purpose multimedia grade computer, a system designer orchestrates the playback of a series of media objects on a playback "score" analogous to a musical score. The system designer can also see the results of his or her work by playing back the playback score in real time on a corresponding runtime view. The media objects are represented on the playback score as playback icons. Responsive to the designer's manipulation of playback icons on the playback score, the present invention further creates and displays a corresponding download score, also viewable by the system designer, in which download icons (corresponding to playback icons on the playback score) are automatically deployed and arranged to fill up a displayed "pipe" of available bandwidth. The topographical area of the download icons, as displayed, corresponds to the data size of the media objects. The download icons are displayed as rectangular or square-cornered polygonal shapes. As the playback score becomes more information-rich, the pipe tends to fill to capacity with download icons. Eventually, as more information is added, delivery tends towards an error condition where download can no longer keep up with demand (i.e. the pipe is full). When this happens, the invention highlights this condition to the designer. The designer must then take action to correct the error condition so that delivery of media objects is once again compatible with playback. Alternatively, in a second embodiment, the system automatically degrades the content of media objects according to preselected sequences and conditions. The corresponding reduction in data-richness of degraded media objects causes the delivery thereof to again be compatible with playback.
    • 用于在可用带宽的不同约束范围内调度媒体对象的传送的工具。 在通过在通用多媒体等级计算机上可执行的软件实现本发明的优选实施例中,系统设计者在类似于乐谱的回放“得分”上协调一系列媒体对象的回放。 系统设计人员还可以通过在相应的运行时视图上实时回放播放分数来查看他/她工作的结果。 媒体对象在播放分数上表示为播放图标。 响应于设计者对播放分数上的回放图标的操纵,本发明进一步创建并显示系统设计者也可以看到的对应的下载分数,其中下载图标(对应于回放分数上的回放图标)被自动部署, 安排填充显示的可用带宽的“管道”。 显示的下载图标的地形区域对应于媒体对象的数据大小。 下载图标显示为矩形或方角多边形。 随着播放得分变得更加丰富,管道往往可以填满下载图标。 最终,随着更多信息的添加,交付趋向于出现错误的情况,其中下载不再能满足需求(即,管道已满)。 当这种情况发生时,本发明向设计者强调了这种情况。 然后,设计人员必须采取行动纠正错误状况,以便媒体对象的传送再次与播放兼容。 或者,在第二实施例中,系统根据预选的序列​​和条件自动降低媒体对象的内容。 降级媒体对象的数据丰富度的相应减少导致其传送再次与播放兼容。
    • 40. 发明授权
    • Distributed switching architecture
    • 分布式交换架构
    • US5581553A
    • 1996-12-03
    • US108320
    • 1993-08-18
    • Ellis K. CaveGeorge A. ElwellMichael J. Polcyn
    • Ellis K. CaveGeorge A. ElwellMichael J. Polcyn
    • H04Q11/04
    • H04Q11/0407
    • A system and method is disclosed for linking remote telecommunications ports connected to remote nodes wherein the functionality of a centralized switching system is distributed among the remote nodes. A multichannel bus couples the remote nodes to each other. In a preferred embodiment, the transmit channels of selected remote ports are permanently assigned to specified channels within the bus while the receive channels of the remote ports are permitted to float between all of the bus channels. In this distributed architecture, each node may receive a request from an associated port for a connection to another port. Each node is capable of performing the switching connections locally resulting in less message protocol being passed between nodes.
    • 公开了一种用于连接连接到远程节点的远程电信端口的系统和方法,其中集中式交换系统的功能分布在远程节点之间。 多通道总线将远程节点彼此耦合。 在优选实施例中,所选择的远程端口的发送信道被永久分配给总线内的指定信道,而远程端口的接收信道被允许在所有总线信道之间浮动。 在该分布式架构中,每个节点可以从相关端口接收到与另一端口的连接的请求。 每个节点都能够本地执行交换连接,从而在节点之间传递较少的消息协议。