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21. 发明授权

US07602889B2 Dynamically alerting callers of changes to menu structures in a telephone prompting system 有权
标题翻译：在电话提示系统中动态地提醒呼叫者对菜单结构的更改
公开(公告)号：US07602889B2
公开(公告)日：2009-10-13
申请号：US11944576
申请日：2007-11-23
申请人： James R. Lewis , Wallace J. Sadowski
发明人： James R. Lewis , Wallace J. Sadowski
IPC分类号： H04M11/06
CPC分类号： H04M3/493 , H04M3/36 , H04M3/53391 , H04M2201/36 , H04M2203/254
摘要： A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.
摘要翻译：一种用于在电话提示系统中动态地提醒主叫方菜单结构变化的方法，系统和装置。在电话提示系统中，菜单结构改变警报方法可以包括响应于从呼叫方接收到来话确定电话提示系统是否发生菜单结构改变。随后，主叫方可以选择性地提醒菜单结构的改变。在这方面，可以向呼叫方播放警报消息。

22. 发明授权

US07580514B2 Method, system, and articles for providing a family telecommunication service 有权
标题翻译：提供家庭电信业务的方法，系统和文章
公开(公告)号：US07580514B2
公开(公告)日：2009-08-25
申请号：US11448300
申请日：2006-06-07
申请人： Karen Jeanne Pelletier , Vanessa Besteda Jackson , Robert Joseph Thornberry, Jr.
发明人： Karen Jeanne Pelletier , Vanessa Besteda Jackson , Robert Joseph Thornberry, Jr.
IPC分类号： H04M3/42
CPC分类号： H04M3/42306 , H04M3/42238 , H04M3/527 , H04M3/58 , H04M15/00 , H04M15/08 , H04M2203/254 , H04M2207/12
摘要： A menu is provided in a first telephone call. The menu provides a plurality of destination options including a first destination option for a residence of a family, a second destination option for a first member of the family at a first location other than the residence, and a third destination option for a second member of the family at a second location other than the residence. A selection of one of the destination options is received in the first telephone call. A second telephone call is initiated to a telephone number corresponding to the selection. The first telephone call and the second telephone call are connected.
摘要翻译：在第一电话呼叫中提供菜单。该菜单提供多个目的地选项，包括家庭住所的第一目的地选项，家庭第一位置的第二目的地选项，以及第二居住地的第二位置的第三目的地选项家庭在住所以外的第二个地点。在第一个电话呼叫中接收到一个目的地选项的选择。对与选择对应的电话号码发起第二个电话呼叫。连接第一个电话和第二个电话。

23. 发明申请

US20080144793A1 SYSTEM AND METHOD FOR MANAGEMENT OF PROVISIONABLE MENUING IN AN INTELLIGENT ELECTRONIC DEVICE 审中-公开
标题翻译：用于管理智能电子设备中可提供的菜单的系统和方法
公开(公告)号：US20080144793A1
公开(公告)日：2008-06-19
申请号：US11612344
申请日：2006-12-18
申请人： Douglas Graham King
发明人： Douglas Graham King
IPC分类号： H04M3/42
CPC分类号： H04M3/42178 , H04M1/2471 , H04M1/2535 , H04M2201/38 , H04M2203/254
摘要： A method and system of remotely managing phone menus in a phone system of one or more intelligent phones is disclosed. The method includes: providing a configuration server, wherein the configuration server includes custom phone menu options and default phone menu options; creating a custom phone menu that includes one or more of the custom phone menu options for at least one of the one or more intelligent phones; coupling the at least one of the one or more intelligent phones to the configuration server; and sending the custom phone menu to the at least one of the one or more intelligent phones via the configuration server.
摘要翻译：公开了在一个或多个智能电话的电话系统中远程管理电话菜单的方法和系统。该方法包括：提供配置服务器，其中配置服务器包括自定义电话菜单选项和默认电话菜单选项; 创建自定义电话菜单，其包括所述一个或多个智能电话中的至少一个的一个或多个定制电话菜单选项; 将所述一个或多个智能电话中的至少一个耦合到所述配置服务器; 以及经由所述配置服务器将所述定制电话菜单发送到所述一个或多个智能电话中的至少一个。

24. 发明申请

US20080069314A1 DYNAMICALLY ALERTING CALLERS OF CHANGES TO MENU STRUCTURES IN A TELEPHONE PROMPTING SYSTEM 有权
标题翻译：电话提示系统动态更改菜单结构的更改
公开(公告)号：US20080069314A1
公开(公告)日：2008-03-20
申请号：US11944576
申请日：2007-11-23
申请人： James Lewis , Wallace Sadowski
发明人： James Lewis , Wallace Sadowski
IPC分类号： H04M11/00
CPC分类号： H04M3/493 , H04M3/36 , H04M3/53391 , H04M2201/36 , H04M2203/254
摘要： A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.
摘要翻译：一种用于在电话提示系统中动态地提醒主叫方菜单结构变化的方法，系统和装置。在电话提示系统中，菜单结构改变警报方法可以包括响应于从呼叫方接收到来话确定电话提示系统是否发生菜单结构改变。随后，主叫方可以选择性地提醒菜单结构的改变。在这方面，可以向呼叫方播放警报消息。

25. 发明授权

US07317789B2 Method and apparatus for automatic telephone menu navigation 有权
标题翻译：自动电话菜单导航的方法和装置
公开(公告)号：US07317789B2
公开(公告)日：2008-01-08
申请号：US10752967
申请日：2004-01-07
申请人： Liam D. Comerford
发明人： Liam D. Comerford
IPC分类号： H04M11/10
CPC分类号： H04M3/493 , H04M2201/40 , H04M2203/254
摘要： Principles of the present invention provide techniques for automatically navigating through a telephone menu system. Illustrative techniques of the invention permit a user of a telephone menu system (e.g., IVR system) to record operations needed to navigate to a particular point in a menu tree of the telephone menu system and to either gather information or perform a transaction at that menu point. The information or transaction status may be reported to the user. Part of the act of training may be the association of a command with the navigation operations, after which the automated telephone menu navigation system of the invention will repeat the procedure, in correct synchrony with the telephone menu service, when the user says the command. In addition, the techniques of the invention detect failure or loss of synchronization or changes in the telephone menu.
摘要翻译：本发明的原理提供了通过电话菜单系统自动导航的技术。本发明的说明性技术允许电话菜单系统（例如，IVR系统）的用户记录导航到电话菜单系统的菜单树中的特定点所需的操作，并且在该菜单中收集信息或执行交易点。可以向用户报告信息或交易状态。训练行为的一部分可以是命令与导航操作的关联，此后，当用户说出命令时，本发明的自动电话菜单导航系统将与电话菜单服务正确同步地重复该过程。此外，本发明的技术检测电话菜单中的同步失败或丢失或改变。

26. 发明申请

US20070230684A1 METHOD AND APPARATUS FOR ENTERTAINING CALLERS IN A QUEUE 失效
标题翻译：在游戏中使用电话的方法和装置
公开(公告)号：US20070230684A1
公开(公告)日：2007-10-04
申请号：US11760970
申请日：2007-06-11
申请人： Jay Walker , James Jorasch , Thomas Sparico , Michael Downs
发明人： Jay Walker , James Jorasch , Thomas Sparico , Michael Downs
IPC分类号： H04M3/50
CPC分类号： H04M3/428 , H04M3/2218 , H04M3/38 , H04M3/42042 , H04M3/42059 , H04M3/4285 , H04M3/4938 , H04M3/5166 , H04M3/523 , H04M3/5233 , H04M3/5238 , H04M7/12 , H04M2203/2011 , H04M2203/254 , H04M2242/06 , H04M2242/22 , H04Q3/72
摘要： One embodiment of the invention provides for receiving a call from a caller, the call being associated with a first merchant; placing the call in a queue; determining a second merchant; and establishing a connection, the connection enabling communication between the caller and the second merchant while the call is in the queue.
摘要翻译：本发明的一个实施例提供从呼叫者接收呼叫，呼叫与第一商户相关联; 将呼叫置于队列中; 确定第二商人; 以及建立连接，所述连接使得呼叫在队列中时呼叫者和第二商家之间的通信。

27. 发明申请

US20070201666A1 Method and System for Visually Rearranging Telephone Call Trees 失效
标题翻译：视频重新布置电话呼叫树的方法和系统
公开(公告)号：US20070201666A1
公开(公告)日：2007-08-30
申请号：US11743178
申请日：2007-05-02
申请人： David Kumhyr
发明人： David Kumhyr
IPC分类号： H04M3/42
CPC分类号： H04M1/72563 , H04M1/72525 , H04M3/42153 , H04M3/533 , H04M2201/38 , H04M2203/253 , H04M2203/254 , H04M2203/355 , H04W16/00
摘要： A method, system and computer instructions for users to visually rearrange telephone call trees are disclosed. A caller can connect to an automated telephone answering service, and download the service's call tree. The caller can view a display with the call tree, and modify or rearrange the order in which the menu options of the call tree are displayed. The user can then store the modified call tree for use in the future.
摘要翻译：公开了一种用于用户视觉上重新排列电话树的方法，系统和计算机指令。呼叫者可以连接到自动电话应答服务，并下载服务的呼叫树。呼叫者可以使用呼叫树查看显示，并修改或重新排列显示呼叫树菜单选项的顺序。然后，用户可以存储修改的调用树，以供将来使用。

28. 发明授权

US07136478B1 Interactive voice response unit response display 有权
标题翻译：交互式语音应答单元响应显示
公开(公告)号：US07136478B1
公开(公告)日：2006-11-14
申请号：US10819492
申请日：2004-04-06
申请人： Thomas E. Brand , Chris Goringe
发明人： Thomas E. Brand , Chris Goringe
IPC分类号： H04M3/00
CPC分类号： H04M3/51 , H04M3/42382 , H04M3/493 , H04M2201/38 , H04M2201/60 , H04M2203/251 , H04M2203/254
摘要： The present invention is directed to a telecommunication device 174 or 180 including (a) an input operable to receive from an endpoint, as part of a live voice communication, a text message and an audio message, the audio message being a voiced version of the text message; (b) a character display; (c) at least one activator; and (d) a graphical display agent 184 operable to (i) display the text message on an associated character display 300 and (ii) audibly play the audio message.
摘要翻译：本发明涉及电信设备174或180，其包括（a）可操作以从终端接收作为实时语音通信的一部分的文本消息和音频消息的输入，所述音频消息是所述音频消息的有声版本短信（b）字符显示; （c）至少一种活化剂; 和（d）可操作以（i）在相关联的字符显示器300上显示文本消息的图形显示代理184，以及（ii）可听地播放音频消息。

29. 发明申请

US20060104424A1 Dynamically alerting callers of changes to menu structures in a telephone prompting system 失效
公开(公告)号：US20060104424A1
公开(公告)日：2006-05-18
申请号：US10988082
申请日：2004-11-12
申请人： James Lewis , Wallace Sadowski
发明人： James Lewis , Wallace Sadowski
IPC分类号： H04M11/00 , H04M1/64
CPC分类号： H04M3/493 , H04M3/36 , H04M3/53391 , H04M2201/36 , H04M2203/254
摘要： A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert method can include determining whether a menu structure change has occurred for the telephone prompting system in response to the receipt of an incoming call from a calling party. Subsequently, the calling party can be selectively alerted of the menu structure change. In this regard, an alert message can be played to the calling party.

30. 发明授权

US06993122B2 System and method for consumer-initiated business solicitation calling system 有权
标题翻译：消费者发起的业务招标呼叫系统的系统和方法
公开(公告)号：US06993122B2
公开(公告)日：2006-01-31
申请号：US10135406
申请日：2002-05-01
申请人： Dale W. Malik , Robert A. Koch
发明人： Dale W. Malik , Robert A. Koch
IPC分类号： H04M3/42
CPC分类号： H04M3/46 , H04M3/465 , H04M3/48 , H04M3/4931 , H04M3/4935 , H04M2203/2027 , H04M2203/254 , H04M2207/12
摘要： The present invention discloses a telecommunications system initiating telephone connections between, for example, a consumer and a service provider based on the criteria provided by the consumer and the services available from the service provider. The system is suitable for consumers requiring direct communication with a staff member of a service provider capable of meeting the consumer's service requirements. The system compiles a prioritized list of service providers matching the consumer's criteria. Starting with the first service provider on the list, the system rings the service provider and determines whether or not a staff member answers the call. If the line is busy or the call is not answered by a staff member, the system moves on to the next service provider on the list until a service provider having a staff member is located. Once such a service provider is located, the system rings the consumer and connects the two parties. If the system cannot locate such a service provider, the consumer is given an opportunity to repeat or modify the search.
摘要翻译：本发明公开了一种电信系统，其基于消费者提供的标准和从服务提供商获得的服务，在例如消费者和服务提供商之间发起电话连接。该系统适用于需要与能够满足消费者服务要求的服务提供商的工作人员直接沟通的消费者。该系统编译符合消费者标准的服务提供商的优先列表。从列表中的第一个服务提供商开始，系统响应服务提供商，并确定员工是否应答呼叫。如果线路忙或呼叫未被工作人员应答，则系统将移动到列表上的下一个服务提供商，直到具有员工的服务提供商位于该服务提供商。一旦这样的服务提供商被定位，系统就会响应消费者并连接双方。如果系统无法找到这样的服务提供商，则给予消费者重复或修改搜索的机会。

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