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1. 发明授权

US07136478B1 Interactive voice response unit response display 有权
标题翻译：交互式语音应答单元响应显示
公开(公告)号：US07136478B1
公开(公告)日：2006-11-14
申请号：US10819492
申请日：2004-04-06
申请人： Thomas E. Brand , Chris Goringe
发明人： Thomas E. Brand , Chris Goringe
IPC分类号： H04M3/00
CPC分类号： H04M3/51 , H04M3/42382 , H04M3/493 , H04M2201/38 , H04M2201/60 , H04M2203/251 , H04M2203/254
摘要： The present invention is directed to a telecommunication device 174 or 180 including (a) an input operable to receive from an endpoint, as part of a live voice communication, a text message and an audio message, the audio message being a voiced version of the text message; (b) a character display; (c) at least one activator; and (d) a graphical display agent 184 operable to (i) display the text message on an associated character display 300 and (ii) audibly play the audio message.
摘要翻译：本发明涉及电信设备174或180，其包括（a）可操作以从终端接收作为实时语音通信的一部分的文本消息和音频消息的输入，所述音频消息是所述音频消息的有声版本短信（b）字符显示; （c）至少一种活化剂; 和（d）可操作以（i）在相关联的字符显示器300上显示文本消息的图形显示代理184，以及（ii）可听地播放音频消息。

2. 发明授权

US07088813B1 Identify caller preferences 有权
标题翻译：识别来电者偏好
公开(公告)号：US07088813B1
公开(公告)日：2006-08-08
申请号：US10819491
申请日：2004-04-06
申请人： Thomas E. Brand , Neil Hepworth
发明人： Thomas E. Brand , Neil Hepworth
IPC分类号： H04M3/00
CPC分类号： H04M3/5166 , H04M2203/2011
摘要： The present invention is directed to a user communication device 174, 180 for interacting with a contact center 100, comprising a user interface operable to initiate a real-time communication with a contact center 100 and an information transmission agent 184 operable, before the real-time communication is routed to a resource associated with a contact center 100, forward to the contact center 100 at least one message comprising personal information 188 of the user. The personal information 188 is not associated with the user communication device 174, 180.
摘要翻译：本发明涉及用于与联络中心100进行交互的用户通信设备174,180，该用户通信设备包括用户界面，该用户界面可操作以发起与实时通信之间的联络中心100和信息传输代理184的实时通信，时间通信被路由到与联络中心100相关联的资源，向用户的个人信息188转发至少一个消息给联络中心100。个人信息188不与用户通信设备174,180相关联。

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