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    • 19. 发明授权
    • Monitoring system for automated teller machine and monitoring apparatus for automated teller machine
    • 自动柜员机监控系统及自动柜员机监控装置
    • US06918536B2
    • 2005-07-19
    • US10617882
    • 2003-07-14
    • Shuuichi NozakiYoshiko KinoshitaToshiyuki Yamauchi
    • Shuuichi NozakiYoshiko KinoshitaToshiyuki Yamauchi
    • G07D9/00G06Q50/00G06Q50/10H04M3/42H04M11/00G06K19/06
    • G06Q10/10
    • A monitoring apparatus for an automated teller machine (ATM), a call center, and a monitoring system. Even when a call center installed in an area is not in its service hours, the system can cope with an inquiry from a user in real time and realize a smooth 24-hour service. The system includes the ATM, the call center for monitoring and controlling the state of the automated teller machine at a remote place, and the monitoring apparatus for sequentially registering run information received from the ATM, service information and operator information received from various locations in the world. When receiving an inquiry from a user, the monitoring apparatus refers to information previously held in a storage within the monitoring apparatus, transmits the inquiry to the call center in service, and also transmits machine information and operation information of the monitoring apparatus from the monitoring apparatus to the call center.
    • 一种用于自动取款机(ATM),呼叫中心和监控系统的监控装置。 即使安装在一个区域的呼叫中心不在服务时间内,系统可以实时处理来自用户的查询,实现平稳的24小时服务。 该系统包括ATM,用于监视和控制远程地点的自动取款机的状态的呼叫中心,以及用于顺序登记从ATM接收的运行信息的监视装置,从各个位置接收的服务信息和操作者信息 世界。 监视装置从用户接收到询问时,参照先前保持在监视装置内的存储器中的信息,将该请求发送给服务中的呼叫中心,并从监视装置发送监视装置的机器信息和操作信息 到呼叫中心。