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11. 发明授权

US5970126A Communication method and system 失效
标题翻译：通信方式和系统
公开(公告)号：US5970126A
公开(公告)日：1999-10-19
申请号：US868085
申请日：1997-06-03
申请人： Ronald John Bowater , Nicholas David Butler , David Andrew Clarke , Stephen Graham Copinger Lawrence
发明人： Ronald John Bowater , Nicholas David Butler , David Andrew Clarke , Stephen Graham Copinger Lawrence
IPC分类号： H04M3/42 , H04M3/00 , H04M7/00 , H04M11/00 , H04M15/00 , H04Q3/58 , H04Q3/62
CPC分类号： H04M15/8044 , H04M7/006 , H04Q3/62 , H04M15/00 , H04M2215/0176 , H04M2215/42 , H04M2215/745 , H04M3/42323 , H04Q2213/1307 , H04Q2213/13093 , H04Q2213/1313 , H04Q2213/13152 , H04Q2213/1322 , H04Q2213/13298 , H04Q2213/13344 , H04Q2213/13384 , H04Q2213/13389
摘要： The present invention relates to establishing a communication channel between two communication systems having computer telephony integration (CTI). Many CTI systems are configured into incoming and outgoing lines according to the anticipated demands. Consequently, if sufficient outgoing or incoming capacity is unavailable at a given time to support a communication channel of required characteristics, the users of such a system must conventionally wait until sufficient capacity becomes available. However, the present invention determines who the intended addressee is and can instruct the CTI system associated with that addressee to instigate the establishment of a communication channel to the user who originally desired the connection. The instructions can be sent to the intended addressee using for example, another communication network, such as the Internet or other data communications network. This arrangement also allows the call to be placed in the reverse direction, where this is favourable for tariff reasons. The invention also includes the automatic selection of a telephone network carrier based on tariff data requested over a data network such as the Internet.
摘要翻译：本发明涉及在具有计算机电话集成（CTI）的两个通信系统之间建立通信信道。根据预期的需求，许多CTI系统被配置为进入和离开的线路。因此，如果在给定时间内足够的输出或进入容量不可用以支持所需特性的通信信道，则这种系统的用户必须经常地等待直到足够的容量变得可用。然而，本发明确定预期的接收者是谁，并且可以指示与该收件人相关联的CTI系统向最初希望该连接的用户启动建立通信信道。可以使用例如另一个通信网络（例如因特网或其他数据通信网络）将指令发送到预期的收件人。这种安排也可以将呼叫放在相反的方向，这样做有利于关税原因。本发明还包括基于通过诸如因特网的数据网络请求的资费数据自动选择电话网络运营商。

12. 发明授权

US6052367A Client-server system 失效
标题翻译：客户端 - 服务器系统
公开(公告)号：US6052367A
公开(公告)日：2000-04-18
申请号：US777723
申请日：1996-12-20
申请人： Ronald John Bowater , Michael Cobbett , Lawrence Leon Porter , Mervyn Anthony Staton
发明人： Ronald John Bowater , Michael Cobbett , Lawrence Leon Porter , Mervyn Anthony Staton
IPC分类号： G06F13/00 , H04L29/06 , H04M3/493 , H04M3/50 , H04M3/533 , H04M7/12 , H04L12/66
CPC分类号： H04L29/06 , H04M3/493 , H04M3/533 , H04M7/12
摘要： Using the Internet World Wide Web (WWW) network 320, a WWW Client 310 can communicate with a WWW Server 330 to request the reconfiguration of or to generate software which controls a voice processing application. A voice response system client communicates with a voice response system server to alter the configuration of the voice response system or control the execution of software on said voice response system which enables a voice application program to be generated. The output of the voice response system ordinarily destined for display on a visual display unit of a local terminal is directed to the voice response system server. The voice response system server forwards the data to a voice response system client. The voice response system client generates data in a first format useable by said WWW client terminal from data in a second format received from said voice response system and generates data in said second format useable by said voice response system from data in said first format received from WWW client terminal, that is, the voice response system client dynamically generates HTML data from the data generated by the voice response system for transmission to and subsequent display at the WWW client terminal and visa versa.
摘要翻译：使用互联网万维网（WWW）网络320，WWW客户端310可以与WWW服务器330进行通信，以请求重新配置或产生控制语音处理应用的软件。语音响应系统客户端与语音响应系统服务器进行通信以改变语音响应系统的配置或控制所述语音应答系统上的软件的执行，从而能够生成语音应用程序。通常用于在本地终端的可视显示单元上显示的语音应答系统的输出被引导到语音应答系统服务器。语音应答系统服务器将数据转发到语音应答系统客户端。语音应答系统客户端以所述语音响应系统接收的第二格式的数据生成所述WWW客户端终端能够使用的第一格式的数据，并以所述第一格式从所述第一格式的数据生成所述第二格式的数据， WWW客户终端，即语音响应系统客户机从语音响应系统产生的数据动态生成HTML数据，以便传送到WWW客户终端并随后在WWW客户终端显示，反之亦然。

13. 发明授权

US5812644A Voice processing system with telephone interface subsystem 失效
标题翻译：具有电话接口子系统的语音处理系统
公开(公告)号：US5812644A
公开(公告)日：1998-09-22
申请号：US658794
申请日：1996-06-05
申请人： Ronald John Bowater , Nicholas David Butler , Mervyn Anthony Staton
发明人： Ronald John Bowater , Nicholas David Butler , Mervyn Anthony Staton
IPC分类号： G06F3/16 , H04M3/42 , H04M3/493 , H04M3/50 , H04Q3/545 , H04M11/00
CPC分类号： H04M3/493 , H04Q2213/13093 , H04Q2213/13107 , H04Q2213/13174 , H04Q2213/13204 , H04Q2213/13205 , H04Q2213/13299 , H04Q2213/13396
摘要： A voice processing system comprises a computer workstation 80 running a voice system software and a telephony interface module 70 which is attached via a trunk line 100 to a telephone switch 10. The computer system 80 and the telephony interface module 70 are connected by a standard data connection 230 such as a SCSI connection over which voice data is exchanged. The SCSI interface is provided with a voice device driver capable of handling voice data by means of an appropriate set of commands.
摘要翻译：语音处理系统包括运行语音系统软件的计算机工作站80和经由中继线100连接到电话交换机10的电话接口模块70.计算机系统80和电话接口模块70通过标准数据连接230，例如交换语音数据的SCSI连接。 SCSI接口设置有能够通过适当的命令集来处理语音数据的语音设备驱动程序。

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