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    • 11. 发明申请
    • VARIABLE TOLL FEE SELECTION FROM GEOGRAPHIC INDICIA
    • 来自地理印度的各种可选择的费用选择
    • US20100153191A1
    • 2010-06-17
    • US12336587
    • 2008-12-17
    • Rick A. Hamilton, IINaveen LambaBenjamin G. MorrisJames W. Seaman
    • Rick A. Hamilton, IINaveen LambaBenjamin G. MorrisJames W. Seaman
    • G07B15/00
    • G07B15/063G06Q10/04G06Q10/08G06Q50/14
    • Methods, including service methods, systems, articles, programmable devices and articles of manufacture are provided for selecting and applying variable thoroughfare travel fees. Each of a plurality of differentiated impacts associated with a toll thoroughfare are determined, each of the impacts different from another. Each of the impacts are correlated with geographic impact regions, each impact region is proximate to the toll thoroughfare and geographically distinct from another. Travel fees are assigned to each impact region, each assigned impact region travel fee different from another. Use of the toll thoroughfare by a traveler is determined, a relation of the traveler to one of the impact regions identified and a toll is charged as a function of the determined toll thoroughfare use and the travel fee of the associated impact region.
    • 提供方法,包括服务方法,系统,文章,可编程设备和制造品,用于选择和应用可变通行证费用。 确定与收费通道相关联的多个不同的影响中的每一个,每个影响与另一影响不同。 每个影响与地理影响区域相关,每个影响区域都接近于通行费和地理区别。 旅行费用分配给每个影响区域,每个分配的影响地区旅行费用与另一个不同。 确定旅行者使用通行费通行证,确定旅行者与确定的影响区域之一的关系,以及根据确定的通行费使用和相关影响区域的旅行费用收取费用。
    • 19. 发明授权
    • Personal service assistance in a virtual universe
    • 虚拟世界中的个人服务援助
    • US08655674B2
    • 2014-02-18
    • US12144877
    • 2008-06-24
    • Peter G. FinnRick A. Hamilton, IINeil A. KatzJames W. Seaman
    • Peter G. FinnRick A. Hamilton, IINeil A. KatzJames W. Seaman
    • G06Q10/00G06F17/00G06N5/00G06N5/04
    • G06Q30/0617G06Q30/02
    • A method of providing personal service assistance in a virtual universe is disclosed. The method provides a customer avatar (CA) access to a personal assistance avatar or personal customer service representative (PCSR) avatar, hereinafter PCSR avatar. Through the PCSR avatar, the CA communicates a need or requests for personal service assistance from a business or organization. The communication of the received request is processed to identify an appropriate business, organization or vendor that meets the need or request. The identified business, organization or vendor is contacted for a representative from the business to accede to the request from the CA. The representative from the business is allowed to assume control of the PCSR avatar to conduct the session necessary for rendering the assistance or transaction. Upon completion of the session, control of the PCSR avatar is reverted to that prior to the session.
    • 公开了一种在虚拟宇宙中提供个人服务帮助的方法。 该方法提供对个人帮助头像或个人客户服务代表(PCSR)化身(以下称为PCSR头像)的客户头像(CA)访问。 通过PCSR头像,CA从业务或组织传达需求或个人服务协助请求。 处理接收到的请求的通信以识别满足需要或请求的适当的业务,组织或供应商。 联系企业,组织或供应商的业务代表加入CA的请求。 允许业务代表控制PCSR头像以进行协助或交易所需的会话。 在会话完成后,PCSR头像的控制恢复到会话之前的控制。