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11. 发明授权

US07792277B2 Call centers with image or video based priority 有权
标题翻译：呼叫中心以图像或视频为主
公开(公告)号：US07792277B2
公开(公告)日：2010-09-07
申请号：US11485053
申请日：2006-07-11
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M3/00
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法，以增强诸如紧急呼叫的呼叫的处理。在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）进行呼叫排队等待直到代理可用于处理呼叫时，可以通过以下方式从这样的呼叫者收集一个或多个图像或视频：利用呼叫者的通信设备的图像/视频能力。然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先于可用代理进行处理。另外，也可以基于所收集的图像/视频对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

12. 发明申请

US20100013905A1 FLOOR CONTROL IN MULTI-POINT CONFERENCE SYSTEMS 有权
标题翻译：多点会议系统中的地面控制
公开(公告)号：US20100013905A1
公开(公告)日：2010-01-21
申请号：US12174145
申请日：2008-07-16
申请人： Sanjeev Kumar , Shmuel Shaffer , Labhesh Patel , Mukul Jain
发明人： Sanjeev Kumar , Shmuel Shaffer , Labhesh Patel , Mukul Jain
IPC分类号： H04N7/14
CPC分类号： H04N7/15
摘要： In one embodiment, a conference with multiple end points is provided. At the locations, multiple screens may be configured to display video from a portion of the multiple end points. Video from multiple locations is output onto the multiple screens, such as video streams from N different segments are output on N different screens. The video output may be determined based on a first dimension of the floor control algorithm. A push-to-talk input may then be received from a button. A video segment associated with the push-to-talk button is then determined and the video segment is output on one of the multiple screens in response to receiving the push-to-talk input. The push-to-talk input may be used by users that cannot actively participate in the first dimension of the floor control algorithm. For example, users using sign language cannot speak louder and thus by using the push to talk button or hand gestures can indicate their desire to be switched in as one of the displayed segments.
摘要翻译：在一个实施例中，提供具有多个端点的会议。在这些位置，多个屏幕可被配置为从多个端点的一部分显示视频。来自多个位置的视频被输出到多个屏幕上，例如来自N个不同段的视频流在N个不同屏幕上输出。可以基于楼层控制算法的第一维度来确定视频输出。然后可以从按钮接收一键通输入。随后响应于接收一键通输入，确定与一键通按钮相关联的视频片段，并且视频片段在多个屏幕之一上输出。即按即说输入可能不能主动参与楼层控制算法的第一维度的用户使用。例如，使用手语的用户不能说更大声，因此通过使用按键通话按钮或手势可以指示他们作为显示的段之一被切换的愿望。

13. 发明申请

US20080159179A1 Scalable conference bridge 有权
标题翻译：可扩展会议桥
公开(公告)号：US20080159179A1
公开(公告)日：2008-07-03
申请号：US11649528
申请日：2007-01-03
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04L12/18
CPC分类号： H04L65/1093 , H04L12/1818 , H04L12/1877 , H04L65/403 , H04M3/567 , H04N7/15
摘要： In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.
摘要翻译：在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

14. 发明申请

US20070223662A1 CONTENT SENSITIVE DO-NOT-DISTURB (DND) 有权
标题翻译：内容敏感的不干扰（DND）
公开(公告)号：US20070223662A1
公开(公告)日：2007-09-27
申请号：US11277295
申请日：2006-03-23
申请人： Mukul Jain , Shmuel Shaffer , Alan Gatzke , Labhesh Patel
发明人： Mukul Jain , Shmuel Shaffer , Alan Gatzke , Labhesh Patel
IPC分类号： H04M11/00
CPC分类号： H04M3/436 , H04M3/533 , H04M2201/40 , H04M2203/2005 , H04M2203/4563
摘要： A method and apparatus is described to process an incoming telephone call. The method may comprise, at a recipient telephone system, receiving the incoming call including speech and identifying when a Do-Not-Disturb option is set. The Do-Not-Disturb option may identify that a user has requested not to receive telephone calls. Content analysis may be performed to identify content of the speech and a reference database may be interrogated based on the content to identify an associated rule. Thereafter, the Do-Not-Disturb option may be selectively overridden based on the associated rule. The content analysis may comprise performing speech recognition on the speech to obtain a reference word/phrase and interrogating the reference database with the word/phrase to identify the associated rule. A method of configuring a Do-Not-Disturb option in a telephone system is also described that allows a user to define reference words and associated rules.
摘要翻译：描述了处理来电电话的方法和装置。所述方法可以包括在接收者电话系统处接收包括语音的呼入呼叫，并且识别何时设置不打扰选项。免打扰选项可以标识用户已经请求不接收电话。可以执行内容分析以识别语音的内容，并且可以基于内容询问参考数据库以识别相关联的规则。此后，可以基于相关联的规则来选择性地覆盖Do-Not-Disturb选项。内容分析可以包括在语音上执行语音识别以获得参考词/短语，并用单词/短语询问参考数据库以识别相关联的规则。还描述了在电话系统中配置免打扰选项的方法，其允许用户定义参考词和相关联的规则。

15. 发明申请

US20070081639A1 Method and voice communicator to provide a voice communication 有权
标题翻译：方法和语音通信器提供语音通信
公开(公告)号：US20070081639A1
公开(公告)日：2007-04-12
申请号：US11236903
申请日：2005-09-28
申请人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain
发明人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain
IPC分类号： H04M11/00
CPC分类号： H04M1/7255 , G10L13/00 , H04M1/2474 , H04M1/2535 , H04M1/72552 , H04M1/72588 , H04M3/533 , H04M2201/39
摘要： A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.
摘要翻译：描述了提供语音通信的方法和语音通信器。该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。例如，文本可能会从网页上刮下来。该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

16. 发明申请

US20070081636A1 Method and apparatus to process an incoming message 有权
标题翻译：处理传入消息的方法和装置
公开(公告)号：US20070081636A1
公开(公告)日：2007-04-12
申请号：US11237081
申请日：2005-09-28
申请人： Shmuel Shaffer , Alan Gatzke , Labhesh Patel , Mukul Jain
发明人： Shmuel Shaffer , Alan Gatzke , Labhesh Patel , Mukul Jain
IPC分类号： H04M1/64
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
摘要翻译：描述了处理传入消息的方法和装置。该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。此后，可以识别与关键字相关联的预定动作，并且可以执行动作。在示例实施例中，预定义动作可以是消息的优先级，提示消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息预期接收者等。在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

17. 发明授权

US09042542B2 Integrated alerting 有权
标题翻译：集成警报
公开(公告)号：US09042542B2
公开(公告)日：2015-05-26
申请号：US11686838
申请日：2007-03-15
申请人： Shmuel Shaffer , Mukul Jain , Labhesh Patel , Sanjeev Kumar
发明人： Shmuel Shaffer , Mukul Jain , Labhesh Patel , Sanjeev Kumar
IPC分类号： H04M1/00 , H04M15/06
CPC分类号： H04M15/06
摘要： In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including whether two or more users are on the same active call, whether a user is on an active call, how recently a user ended a call, and whether a user recently missed a call. Within rankings, there may be multiple callers or numbers. These users may further be ranked, such as by determining which caller is expected to end a call first based on the current elapsed time of the call and the average call duration for that user or number.
摘要翻译：在广域通信系统中，要提醒的系统中的用户或号码被排序，以提高警报呼叫的效率。排名基于各种因素，包括两个或多个用户是否处于相同的活动呼叫，用户是否处于活动呼叫，用户最近结束呼叫以及用户最近是否已经接通呼叫。在排名中，可能有多个呼叫者或号码。这些用户可以进一步排名，例如通过基于呼叫的当前经过时间和该用户或号码的平均呼叫持续时间来确定预期哪个呼叫者首先结束呼叫。

18. 发明授权

US08259954B2 Enhancing comprehension of phone conversation while in a noisy environment 有权
标题翻译：在嘈杂的环境中增强对电话交谈的理解
公开(公告)号：US08259954B2
公开(公告)日：2012-09-04
申请号：US11870808
申请日：2007-10-11
申请人： Shmuel Shaffer , Mukul Jain , Labhesh Patel , Sanjeev Kumar
发明人： Shmuel Shaffer , Mukul Jain , Labhesh Patel , Sanjeev Kumar
IPC分类号： H04R29/00 , H03G3/20 , H04B15/00
CPC分类号： G10L21/0364 , G10L17/20
摘要： In one embodiment, one or more users may be participating in a conversation. In one example, a first user may be speaking into a speaker end device and a second user may be listening at a listener end device. The second user may be in an environment where noise may be present. Particular embodiments determine characteristics of the noise at the listener end device. Characteristics of a voice signature for a user speaking with the speaker end device are also determined. Comprehension enhancement of voice signals received from speaker end device is then performed based on characteristics of the noise at the listener end device and characteristics of the voice signature. For example, the signature of the voice signals may be altered to lessen the overlap with the noise.
摘要翻译：在一个实施例中，一个或多个用户可以参与对话。在一个示例中，第一用户可以说话到扬声器终端设备中，并且第二用户可能在收听终端设备中收听。第二用户可能处于可能存在噪声的环境中。特定实施例确定了听众终端设备处的噪声的特征。与扬声器终端设备通话的用户的语音签名的特征也被确定。然后根据听者终端设备的噪声特性和语音签名的特征，对从扬声器终端设备接收到的语音信号进行理解增强。例如，可以改变语音信号的签名以减少与噪声的重叠。

19. 发明授权

US08068601B2 Queuing and routing telephone calls 有权
标题翻译：排队和路由电话
公开(公告)号：US08068601B2
公开(公告)日：2011-11-29
申请号：US11460212
申请日：2006-07-26
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M3/00
CPC分类号： H04M3/42348 , H04M3/42059 , H04M3/42187 , H04M3/523 , H04M2242/30
摘要： A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.
摘要翻译：描述了一种在自动通信分配器中处理通信的方法和系统。该方法可以包括接收通信并识别来自该通信的起始位置。此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。通信根据分配的优先级排队。还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

20. 发明授权

US08036782B2 Ad-hoc mobile IP network for intelligent transportation system 有权
标题翻译：智能交通系统专用移动IP网络
公开(公告)号：US08036782B2
公开(公告)日：2011-10-11
申请号：US12902012
申请日：2010-10-11
申请人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain , Randall Paul Joseph Ethier
发明人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain , Randall Paul Joseph Ethier
IPC分类号： G06F7/00 , G08G1/00
CPC分类号： G08G1/00 , G08G1/20
摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.
摘要翻译：提供了一种智能管理交通网络的方法。该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

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