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11. 发明授权

US06701311B2 Customer self service system for resource search and selection 有权
标题翻译：用于资源搜索和选择的客户自助服务系统
公开(公告)号：US06701311B2
公开(公告)日：2004-03-02
申请号：US09778146
申请日：2001-02-07
申请人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
发明人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
IPC分类号： G06F1730
CPC分类号： G06F17/30864 , Y10S707/99933 , Y10S707/99935 , Y10S707/99945 , Y10S707/99952
摘要： A customer self service system and method for performing resource search and selection. The method includes steps of providing an interface enabling entry of a query for a resource and specification of one or more user context elements, each element representing a context associated with the current user state and having context attributes and attribute values associated therewith; enabling user specification of relevant resource selection criteria for enabling expression of relevance of resource results in terms of user context; searching a resource database and generating a resource response set having resources that best match a user's query, user context attributes and user defined relevant resource selection criteria; presenting said resource response set to the user in a manner whereby a relevance of each of the resources being expressed in terms of user context in a manner optimized to facilitate resource selection; and, enabling continued user selection and modification of context attribute values to enable increased specificity and accuracy of a user's query to thereby result in improved selection logic and attainment of resource response sets best fitted to the query. More particularly, adaptive algorithms and supervised and unsupervised learning sub-processes are implemented to enable the self service resource search and selection system to learn from each and all users and make that learning operationally benefit all users over time.
摘要翻译：用于执行资源搜索和选择的客户自助系统和方法。该方法包括以下步骤：提供能够输入资源的查询和指定一个或多个用户上下文元素的接口，每个元素表示与当前用户状态相关联的上下文并具有与其相关联的上下文属性和属性值; 使用户能够根据用户上下文来指定相关的资源选择标准，以便能够表达资源结果的相关性; 搜索资源数据库并生成具有与用户查询，用户上下文属性和用户定义的相关资源选择标准最匹配的资源的资源响应集合; 以如下方式呈现所述资源响应集，所述方式使得根据用户上下文来表达每个资源的相关性以优化的方式来促进资源选择; 并且允许继续用户选择和修改上下文属性值，以使得用户查询的特异性和准确度增加，从而导致改进的选择逻辑和获得最适合查询的资源响应集。更具体地，实现自适应算法和监督和无监督的学习子过程，以使得自助服务资源搜索和选择系统能够从每个和所有用户学习，并使得该学习随着时间的推移对所有用户进行操作上的益处。

12. 发明授权

US08813090B2 System and method for dynamic rescheduling of multiple varying resources with user social mapping 有权
标题翻译：用户社交映射对多个不同资源进行动态重新调度的系统和方法
公开(公告)号：US08813090B2
公开(公告)日：2014-08-19
申请号：US13599503
申请日：2012-08-30
申请人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Zon-Yin Shae , Anshul Sheopuri
发明人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Zon-Yin Shae , Anshul Sheopuri
IPC分类号： G06F9/46 , G06F15/173
CPC分类号： G06F9/50
摘要： A system and method for scheduling resources includes a memory storage device having a resource data structure stored therein which is configured to store a collection of available resources, time slots for employing the resources, dependencies between the available resources and social map information. A processing system is configured to set up a communication channel between users, between a resource owner and a user or between resource owners to schedule users in the time slots for the available resources. The processing system employs social mapping information of the users or owners to assist in filtering the users and owners and initiating negotiations for the available resources.
摘要翻译：用于调度资源的系统和方法包括存储有资源数据结构的存储器存储设备，其被配置为存储可用资源的集合，用于使用资源的时隙，可用资源与社交地图信息之间的依赖关系。处理系统被配置为在用户之间，资源所有者和用户之间或资源所有者之间建立通信信道，以在可用资源的时隙中调度用户。处理系统使用用户或所有者的社交地图信息来协助过滤用户和所有者并且开始可用资源的协商。

13. 发明申请

US20120324470A1 SYSTEM AND METHOD FOR DYNAMIC RESCHEDULING OF MULTIPLE VARYING RESOURCES WITH USER SOCIAL MAPPING 有权
公开(公告)号：US20120324470A1
公开(公告)日：2012-12-20
申请号：US13599503
申请日：2012-08-30
申请人： HANI T. JAMJOOM , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Zon-Yin Shae , Anshul Sheopuri
发明人： HANI T. JAMJOOM , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Zon-Yin Shae , Anshul Sheopuri
IPC分类号： G06F9/50
CPC分类号： G06F9/50
摘要： A system and method for scheduling resources includes a memory storage device having a resource data structure stored therein which is configured to store a collection of available resources, time slots for employing the resources, dependencies between the available resources and social map information. A processing system is configured to set up a communication channel between users, between a resource owner and a user or between resource owners to schedule users in the time slots for the available resources. The processing system employs social mapping information of the users or owners to assist in filtering the users and owners and initiating negotiations for the available resources.

14. 发明申请

US20090083221A1 System and Method for Estimating and Storing Skills for Reuse 审中-公开
标题翻译：估算和存储重复使用技能的系统和方法
公开(公告)号：US20090083221A1
公开(公告)日：2009-03-26
申请号：US11859509
申请日：2007-09-21
申请人： Gopal S. Pingali , Mark E. Podlaseck , Maja Vukovic
发明人： Gopal S. Pingali , Mark E. Podlaseck , Maja Vukovic
IPC分类号： G06F17/30
CPC分类号： G06Q10/06398 , G06Q10/06
摘要： A system and method that automatically estimates and chronicles the skills of an individual creating a database of skills that are dynamically updated, and enables the search and viewing of skills along multiple dimensions and at the desired level of detail. The system also provides the playback or reuse of skills such that best practices may be implemented manually or automatically to resolve current problems, and facilitate training and transitioning of resources in order to effectively optimize workforce management. Further, the system automatically reallocates or makes suggestions for the reallocation of resources to meet service level agreement requirements.
摘要翻译：一种系统和方法，可以自动估计和编制创建一个动态更新技能数据库的个人的技能，并能够在多个维度和所需的细节层面上搜索和查看技能。该系统还提供技能的回放或重用，以便手动或自动实施最佳实践来解决当前的问题，并促进资源的培训和转换，以有效地优化员工队伍管理。此外，系统自动重新分配或重新分配资源以满足服务水平协议要求。

15. 发明申请

US20080180637A1 Method And Apparatus For Indoor Navigation 有权
标题翻译：室内导航方法与装置
公开(公告)号：US20080180637A1
公开(公告)日：2008-07-31
申请号：US11668540
申请日：2007-01-30
申请人： Frederik C. Kjeldsen , Anthony Levas , Gopal S. Pingali , Claudio S. Pinhanez , Mark E. Podlaseck , Piyawadee Sukavitiya
发明人： Frederik C. Kjeldsen , Anthony Levas , Gopal S. Pingali , Claudio S. Pinhanez , Mark E. Podlaseck , Piyawadee Sukavitiya
IPC分类号： G03B21/00
CPC分类号： G01C21/206 , G03B21/006
摘要： Techniques are provided for providing physical routes to target locations. The techniques include obtaining at least one target location from at least one user; determining at least one physical route to said at least one target location; and displaying said at least one determined physical route through a sequence of at least one sign display, wherein each sign display are configured to display a plurality of physical routes.
摘要翻译：提供了提供物理路线到目标位置的技术。所述技术包括从至少一个用户获得至少一个目标位置; 确定至少一个到所述至少一个目标位置的物理路线; 以及通过至少一个符号显示的序列显示所述至少一个确定的物理路由，其中每个符号显示被配置为显示多个物理路由。

16. 发明授权

US06693651B2 Customer self service iconic interface for resource search results display and selection 有权
标题翻译：客户自助服务图标界面，用于资源搜索结果的显示和选择
公开(公告)号：US06693651B2
公开(公告)日：2004-02-17
申请号：US09778147
申请日：2001-02-07
申请人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
发明人： Debra L. Biebesheimer , Donn P. Jasura , Neal M. Keller , Daniel A. Oblinger , Mark E. Podlaseck , Stephen J. Rolando
IPC分类号： G09G500
CPC分类号： G06F17/30696
摘要： A graphical user interface for a customer self service system that performs resource search and selection including a system and method for controlling a display of resources resulting from a query initiated by a user of the system. The system and method for controlling the display includes the steps of: enabling via a first graphic interface, entry of a query and selection of one or more user context icons, each representing a context associated with the current user situation and having context attribute parameters associated therewith; enabling, via a second graphic interface, user specification of relevant resource selection criteria for enabling expression of relevance of resource results in terms of user context; searching a resource database and generating a resource response set for best matching a user's query, user context attributes and user defined relevant resource selection criteria; and, displaying via a third graphic interface, the response set of resources that the customer self service system has determined to match the user's query based on the user's context, attributes and user defined resource selection criteria utilized in search. Central to the system is the expression of the relevance of results in terms of user context in a manner optimized to facilitate resource selection.
摘要翻译：用于执行资源搜索和选择的客户自助服务系统的图形用户界面，包括用于控制由系统的用户启动的查询产生的资源的显示的系统和方法。用于控制显示器的系统和方法包括以下步骤：通过第一图形界面启用查询的输入和一个或多个用户上下文图标的选择，每个用户上下文图标表示与当前用户情况相关联的上下文，并且具有关联的上下文属性参数与; 通过第二图形界面，使用户能够根据用户上下文来指定相关的资源选择标准，以便表达资源结果的相关性; 搜索资源数据库并生成用于最佳匹配用户查询，用户上下文属性和用户定义的相关资源选择标准的资源响应集合; 并且经由第三图形界面显示客户自助服务系统基于用户的上下文，属性和在搜索中使用的用户定义的资源选择标准来确定与用户的查询相匹配的资源的响应集合。系统的核心是以优化的方式在用户上下文中表达结果的相关性，以促进资源选择。

17. 发明授权

US09286579B2 Reservation system with graphical user interface 有权
标题翻译：具有图形用户界面的预约系统
公开(公告)号：US09286579B2
公开(公告)日：2016-03-15
申请号：US13173018
申请日：2011-06-30
申请人： Mahmoud A. Abdelhamid Mohamed , Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Zon-Yin Shae , Anshul Sheopuri
发明人： Mahmoud A. Abdelhamid Mohamed , Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Zon-Yin Shae , Anshul Sheopuri
IPC分类号： G06Q10/02 , G06Q10/10
CPC分类号： G06Q10/02 , G06Q10/1093
摘要： Techniques for providing a reservation system are provided. The techniques include displaying a scalable visualization object, wherein the scalable visualization object comprises an expanded view element of the reservation system depicting information in connection with a selected interval of time and a compressed view element of the reservation system depicting information in connection with one or more additional intervals of time, maintaining a visual context between the expanded view and the compressed view within the visualization object, and enabling a user to switch between the expanded view and the compressed view to facilitate use of the reservation system.
摘要翻译：提供了提供预约系统的技术。所述技术包括显示可伸缩的可视化对象，其中所述可伸缩可视化对象包括所述预约系统的扩展视图元素，其描绘与所选时间间隔相关联的信息，以及所述预约系统的压缩视图元素，其描绘与一个或多个另外的时间间隔，在可视化对象之间维持扩展视图和压缩视图之间的视觉上下文，以及使得用户能够在扩展视图和压缩视图之间切换以便于预约系统的使用。

18. 发明授权

US08479212B2 System and method for dynamic rescheduling of multiple varying resources with user social mapping 失效
公开(公告)号：US08479212B2
公开(公告)日：2013-07-02
申请号：US12856192
申请日：2010-08-13
申请人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Zon-Yin Shae , Anshul Sheopuri
发明人： Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Yaoping Ruan , Zon-Yin Shae , Anshul Sheopuri
IPC分类号： G06F9/46 , G06F15/173
CPC分类号： G06F9/50
摘要： A system and method for scheduling resources includes a memory storage device having a resource data structure stored therein which is configured to store a collection of available resources, time slots for employing the resources, dependencies between the available resources and social map information. A processing system is configured to set up a communication channel between users, between a resource owner and a user or between resource owners to schedule users in the time slots for the available resources. The processing system employs social mapping information of the users or owners to assist in filtering the users and owners and initiating negotiations for the available resources.

19. 发明授权

US08155872B2 Method and apparatus for indoor navigation 有权
标题翻译：室内导航方法和装置
公开(公告)号：US08155872B2
公开(公告)日：2012-04-10
申请号：US11668540
申请日：2007-01-30
申请人： Frederik C. Kjeldsen , Anthony Levas , Gopal S. Pingali , Claudio S. Pinhanez , Mark E. Podlaseck , Piyawadee Sukavitiya
发明人： Frederik C. Kjeldsen , Anthony Levas , Gopal S. Pingali , Claudio S. Pinhanez , Mark E. Podlaseck , Piyawadee Sukavitiya
IPC分类号： G01C21/30 , G01C21/32
CPC分类号： G01C21/206 , G03B21/006
摘要： Techniques are provided for providing physical routes to target locations. The techniques include obtaining at least one target location from at least one user; determining at least one physical route to said at least one target location; and displaying said at least one determined physical route through a sequence of at least one sign display, wherein each sign display are configured to display a plurality of physical routes.
摘要翻译：提供了提供物理路线到目标位置的技术。所述技术包括从至少一个用户获得至少一个目标位置; 确定至少一个到所述至少一个目标位置的物理路线; 以及通过至少一个符号显示的序列显示所述至少一个确定的物理路由，其中每个符号显示被配置为显示多个物理路由。

20. 发明申请

US20120004937A1 Reservation System with Graphical User Interface 有权
标题翻译：具有图形用户界面的预约系统
公开(公告)号：US20120004937A1
公开(公告)日：2012-01-05
申请号：US13173018
申请日：2011-06-30
申请人： Mahmoud A. Abdelhamid Mohamed , Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Zon-Yin Shae , Anshul Sheopuri
发明人： Mahmoud A. Abdelhamid Mohamed , Hani T. Jamjoom , Mark E. Podlaseck , Huiming Qu , Zon-Yin Shae , Anshul Sheopuri
IPC分类号： G06Q10/00
CPC分类号： G06Q10/02 , G06Q10/1093
摘要： Techniques for providing a reservation system are provided. The techniques include displaying a scalable visualization object, wherein the scalable visualization object comprises an expanded view element of the reservation system depicting information in connection with a selected interval of time and a compressed view element of the reservation system depicting information in connection with one or more additional intervals of time, maintaining a visual context between the expanded view and the compressed view within the visualization object, and enabling a user to switch between the expanded view and the compressed view to facilitate use of the reservation system.
摘要翻译：提供了提供预约系统的技术。这些技术包括显示可扩展的可视化对象，其中可扩展可视化对象包括预定系统的扩展视图元素，其描绘与所选择的时间间隔相关联的信息，以及预约系统的压缩视图元素，其描绘与一个或多个另外的时间间隔，在可视化对象之间维持扩展视图和压缩视图之间的视觉上下文，以及使得用户能够在扩展视图和压缩视图之间切换，以便于预留系统的使用。

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