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11. 发明授权

US09355009B2 Performance of scheduled tasks via behavior analysis and dynamic optimization 有权
标题翻译：通过行为分析和动态优化来执行计划任务
公开(公告)号：US09355009B2
公开(公告)日：2016-05-31
申请号：US13285655
申请日：2011-10-31
申请人： Danny Y. Chen , Fabian F. Morgan , Siddhartha Upadhyaya , Sarah V. White Eagle
发明人： Danny Y. Chen , Fabian F. Morgan , Siddhartha Upadhyaya , Sarah V. White Eagle
IPC分类号： G06F9/46 , G06F17/30 , G06F11/34
CPC分类号： G06F11/3433 , G06F2201/81
摘要： In a method for improving escalation performance, a computer monitors performance of an escalation in a production environment. The computer identifies a characteristic of the escalation based on the monitored performance. The computer creates a recommendation for improving escalation performance based on the characteristic. In response to an approval of the recommendation, the computer applies the recommendation to the escalation to form one or more recommended escalations. Furthermore, the computer deploys the one or more recommended escalations into the production environment.
摘要翻译：在改进升级性能的方法中，计算机监视生产环境升级的性能。计算机基于监视的性能来识别升级的特征。计算机根据特性创建了一个改进升级性能的建议。响应于该建议的批准，计算机将该建议应用于升级，以形成一个或多个推荐的升级。此外，计算机将一个或多个推荐的升级部署到生产环境中。

12. 发明授权

US08904397B2 Staggering execution of scheduled tasks based on behavioral information 有权
标题翻译：基于行为信息执行计划任务
公开(公告)号：US08904397B2
公开(公告)日：2014-12-02
申请号：US13285713
申请日：2011-10-31
申请人： Danny Y. Chen , Fabian F. Morgan , Siddhartha Upadhyaya , Sarah V. White Eagle
发明人： Danny Y. Chen , Fabian F. Morgan , Siddhartha Upadhyaya , Sarah V. White Eagle
IPC分类号： G06F9/46 , G06F11/07 , G06F9/48 , G06F11/34
CPC分类号： G06F9/4843 , G06F11/0709 , G06F11/0715 , G06F11/0754 , G06F11/3433
摘要： In a method for minimizing occurrences of hanging escalations in a computer system, a computer determines that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment. The computer divides the time interval by the number of escalations to form a shortened time interval. Moreover, the computer reschedules execution of the number of escalations in the production environment such that a plurality of subsets of the number of escalations execute in a staggered order according to the shortened time interval. A hanging escalation is an escalation that fails to complete, fails to process all data or records that the escalation was to process, or completes beyond an allotted processing time.
摘要翻译：在用于最小化计算机系统中挂起升级的发生的方法中，计算机确定在生产环境中的时间间隔中调度了多个升级以同时执行。计算机将时间间隔除以升级数，形成缩短的时间间隔。此外，计算机重新调度生产环境中的升级次数的执行，使得按照缩短的时间间隔以递减顺序执行多个增加的子集。挂起升级是无法完成的升级，无法处理升级要处理的所有数据或记录，或超出分配的处理时间后完成。

13. 发明授权

US08818833B2 Method and system for managing service requests across multiple systems 有权
标题翻译：用于管理跨多个系统的服务请求的方法和系统
公开(公告)号：US08818833B2
公开(公告)日：2014-08-26
申请号：US10076362
申请日：2002-02-14
申请人： Alexander Druyan , Donald A. James , Ching Yu Conrad Lo , Arsalan K. Lodhi , Fabian F. Morgan , Sandra Juni Schlosser
发明人： Alexander Druyan , Donald A. James , Ching Yu Conrad Lo , Arsalan K. Lodhi , Fabian F. Morgan , Sandra Juni Schlosser
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02 , G06Q10/06311 , G06Q10/06315
摘要： This present invention provides an efficient method and system to manage service requests across multiple service request systems. This management method involves merging all service requests from multiple systems into standard system, sorting the request according to some standard and presenting a display list of all of the requests having a common characteristic to a technician or requester. Service requests are gathered from many different backend-ticketing systems and presented to the technicians in a single logical view. Service requests gathered from each backend ticketing system are packaged in an XML document format. The efficient use of a common XML format is an efficient way to manage all service requests from all backend-ticketing systems. These service requests can be sorted by ticket open or close date/time, status, severity of problem, etc. in ascending or descending order and be presented to the technicians in a single logical view. These requests are presented in a display as a single logical view of service requests from different backend systems.
摘要翻译：本发明提供了一种用于跨多个服务请求系统管理服务请求的有效方法和系统。该管理方法涉及将来自多个系统的所有服务请求合并到标准系统中，根据一些标准对请求进行排序，并向技术人员或请求者呈现具有共同特征的所有请求的显示列表。服务请求从许多不同的后端票务系统收集，并以单一逻辑视图呈现给技术人员。从每个后端票务系统收集的服务请求以XML文档格式打包。通常的XML格式的有效使用是管理来自所有后端票务系统的所有服务请求的有效方式。这些服务请求可以按照打开或关闭日期/时间，状态，问题严重程度等按升序或降序排序，并以单一逻辑视图呈现给技术人员。这些请求作为来自不同后端系统的服务请求的单一逻辑视图显示在显示器中。

14. 发明授权

US08572572B2 Dynamic source code analyzer 有权
公开(公告)号：US08572572B2
公开(公告)日：2013-10-29
申请号：US12176083
申请日：2008-07-18
申请人： Fabian F. Morgan , Brent Russel Phillips
发明人： Fabian F. Morgan , Brent Russel Phillips
IPC分类号： G06F9/45
CPC分类号： G06F8/51
摘要： The invention is an improved integrated development environment (IDE). In particular, the improved IDE comprises a text editor, a source code analyzer, a rule database, and a solution database. The rule database stores source code patterns that represent classes of bugs, while the solution database stores source code patterns that represent corresponding alternative source code that corrects the bugs. The source code analyzer dynamically evaluates source code as a programmer develops the source code in the text editor, periodically comparing source code with the patterns in the rule database. If the source code analyzer matches a pattern with any source code, the source code analyzer displays the corresponding source code pattern from the solution database. The source code analyzer further gives the programmer the option to select the source code pattern from the solution database, at which time the editor changes the source code to conform to the appropriate pattern.

15. 发明授权

US08527905B2 Providing archived web page content in place of current web page content 失效
标题翻译：提供存档的网页内容代替当前的网页内容
公开(公告)号：US08527905B2
公开(公告)日：2013-09-03
申请号：US11422694
申请日：2006-06-07
申请人： Yen-Fu Chen , Fabian F. Morgan , Keith R. Walker
发明人： Yen-Fu Chen , Fabian F. Morgan , Keith R. Walker
IPC分类号： G06F3/048 , G06F17/00 , G06F15/16
CPC分类号： G06F17/2247 , G06F17/30902
摘要： In accordance with the present disclosure a user can return to a previously viewed/archived version of a web-page when the content of the currently available webpage is different from the archived content. To facilitate such an interaction, a browser can archive displayed versions of web pages and their network address and when a user makes new request for the web page, the browser can determine that there is an archived version with the requested network address. When an archived version of the web page exists, the browser can prompt the user to determine if the user wants to “re-display” the contents of a previously displayed web page or if the user wants to display the current contents provided by the website server.
摘要翻译：根据本公开，当当前可用网页的内容与存档内容不同时，用户可以返回到先前查看/归档的网页版本。为了促进这种交互，浏览器可以存档网页的显示版本及其网络地址，并且当用户对网页进行新的请求时，浏览器可以确定存在具有所请求的网络地址的存档版本。当网页的存档版本存在时，浏览器可以提示用户确定用户是否想要“重新显示”先前显示的网页的内容，或者如果用户想要显示由网站提供的当前内容服务器。

16. 发明授权

US08498573B2 Dynamic changes to a user profile based on external service integration 有权
标题翻译：基于外部服务集成的用户配置文件的动态更改
公开(公告)号：US08498573B2
公开(公告)日：2013-07-30
申请号：US12829644
申请日：2010-07-02
申请人： Jacob D. Eisinger , Michael C. Hollinger , Jennifer E. King , Christina K. Lauridsen , Fabian F. Morgan
发明人： Jacob D. Eisinger , Michael C. Hollinger , Jennifer E. King , Christina K. Lauridsen , Fabian F. Morgan
IPC分类号： H04B7/00
CPC分类号： H04W48/08 , H04W8/22 , H04W24/00 , H04W48/16 , H04W76/10
摘要： The different illustrative embodiments provide a method, system, and program product for dynamic changes to a user profile based on external service integration. The method, system and program product comprise establishing a direct two-way communication between a first mobile device and a second mobile device when a first mobile device direct transceiver and a second mobile device direct transceiver are within a range of each other. A number of data is gathered from a number of internal sources or a number of external sources. An analysis of the number of data to determine a modification to a first list stored in the first device is performed. A modified first list is generated based on the analysis. The modified first list is automatically sent from the first mobile device to the number of second devices responsive to establishing the direct two-way communication between the first mobile device and a number of second devices.
摘要翻译：不同的说明性实施例提供了用于基于外部服务集成对用户简档的动态改变的方法，系统和程序产品。所述方法，系统和程序产品包括当第一移动设备直接收发器和第二移动设备直接收发器在彼此的范围内时，在第一移动设备和第二移动设备之间建立直接双向通信。从许多内部来源或多个外部来源收集了大量数据。执行用于确定对存储在第一设备中的第一列表的修改的数据的数量的分析。基于分析生成修改后的第一个列表。响应于建立第一移动设备和多个第二设备之间的直接双向通信，修改的第一列表被自动地从第一移动设备发送到第二设备的数量。

17. 发明授权

US08326966B2 Efficient, centralized management of application log configuration settings 有权
标题翻译：高效集中管理应用程序日志配置设置
公开(公告)号：US08326966B2
公开(公告)日：2012-12-04
申请号：US11291548
申请日：2005-12-01
申请人： Fabian F. Morgan , Brent Russel Phillips
发明人： Fabian F. Morgan , Brent Russel Phillips
IPC分类号： G06F15/16 , G06F9/44
CPC分类号： G06F11/3636
摘要： A log manager for tracing a user or process in a data processing system is provided. A user inputs various criteria in the log manager, indicating exactly what is to be traced. A tracer key is created based on this information. The tracer key is then transmitted to the appropriate applications in the system, which then gather the relevant information. The applications then forward this information to a log receiver. The receiver stores the information. The log receiver can then produce a trace report for the user at any time the user wishes.
摘要翻译：提供了用于在数据处理系统中跟踪用户或进程的日志管理器。用户在日志管理器中输入各种标准，指出要跟踪的内容。基于此信息创建示踪器密钥。然后将示踪器密钥发送到系统中的相应应用程序，然后收集相关信息。然后应用程序将该信息转发到日志接收器。接收器存储信息。然后，日志接收器可以在用户期望的任何时间为用户产生跟踪报告。

18. 发明授权

US08280415B2 Performing caller based routing of a phone call 失效
标题翻译：执行基于呼叫者的路由呼叫
公开(公告)号：US08280415B2
公开(公告)日：2012-10-02
申请号：US12115659
申请日：2008-05-06
申请人： Timothy R. Chavez , Jacob D. Eisinger , Michael C. Hollinger , Jennifer E. King , Christina K. Lauridsen , Fabian F. Morgan
发明人： Timothy R. Chavez , Jacob D. Eisinger , Michael C. Hollinger , Jennifer E. King , Christina K. Lauridsen , Fabian F. Morgan
IPC分类号： H04W4/00
CPC分类号： H04W4/16 , H04M3/54 , H04M2203/2094 , H04M2242/30 , H04W4/02
摘要： A method, system, and computer program for routing an outgoing voice call in real time is presented. A call is received from a caller to an intended receiving wireless telecommunication device. In response to the call failing to connect to the intended receiving wireless telecommunication device, a caller initiated short range wireless query signal is transmitted to determine if an other wireless communication device is within a predefined proximity to the intended receiving wireless telecommunication device. If the intended receiving wireless telecommunication device receives a response from an other proximate telecommunication device indicating that the proximate telecommunication device is within the predefined proximity to the intended receiving wireless telecommunication device, then the call is rerouted to the proximate telecommunication device based on preferences internal to the caller telecommunication device. These preferences may be stored on the caller telecommunication device or remotely stored on the host carrier network.
摘要翻译：提出了一种用于实时路由输出语音呼叫的方法，系统和计算机程序。从呼叫者接收到预期的接收无线电信设备的呼叫。响应于呼叫未能连接到预期的接收无线电信设备，发送主叫方发起的短距离无线查询信号，以确定其他无线通信设备是否在预定的接近预定的接收无线电信设备之内。如果预期的接收无线电信设备接收到来自其他邻近电信设备的响应，指示邻近的电信设备在预定的接近于预期的接收无线电信设备的范围内，那么该呼叫将根据内部的偏好重新路由到邻近的电信设备呼叫者电信设备。这些偏好可以存储在呼叫者电信设备上或远程存储在主机运营商网络上。

19. 发明申请

US20120054357A1 MULTIPLE AUTHENTICATION SUPPORT IN A SHARED ENVIRONMENT 失效
标题翻译：在一个共享的环境中的多个认证支持
公开(公告)号：US20120054357A1
公开(公告)日：2012-03-01
申请号：US12873012
申请日：2010-08-31
申请人： Matt R. Kuritzky , Fabian F. Morgan , Sandra J. Schlosser , Sarah V. White Eagle
发明人： Matt R. Kuritzky , Fabian F. Morgan , Sandra J. Schlosser , Sarah V. White Eagle
IPC分类号： G06F15/16 , H04L9/32
CPC分类号： H04L63/08 , H04L63/083 , H04L63/168
摘要： An authentication configurator may define a LDAP security group for LDAP authentication, wherein the LDAP security group is associated with rights. It may define a native security group for native authentication users, wherein the native authentication group has at least one right not present in the LDAP security group, and define customer-specified LDAP chains. It may configure an LDAP authentication web application and a native authentication web application, wherein the LDAP authentication web application and the native authentication web application each connect to a service management database, and the LDAP authentication web application uses the customer-specified LDAP chains. A first Uniform Resource Locator (URL) for LDAP authentication to access the LDAP authentication web application and a second URL for native authentication to access the native authentication web application may also be configured. It may assess the authentication requirements of a customer and create a user identifier, responsive to assessing.
摘要翻译：认证配置器可以为LDAP认证定义LDAP安全组，其中LDAP安全组与权限相关联。它可以为本地认证用户定义本机安全组，其中本地身份验证组至少有一个权限不存在于LDAP安全组中，并定义了客户指定的LDAP链。它可以配置LDAP认证Web应用程序和本地认证Web应用程序，其中LDAP认证Web应用程序和本地认证Web应用程序各自连接到服务管理数据库，LDAP认证Web应用程序使用客户指定的LDAP链。还可以配置用于访问LDAP认证Web应用程序的LDAP身份验证的第一个统一资源定位符（URL）和用于访问本地身份验证Web应用程序的本机身份验证的第二个URL。它可以评估客户的身份验证要求并创建用户标识符，以响应评估。

20. 发明申请

US20110003578A1 Automatic Wireless Utilization of Cellular Telephone Devices 有权
标题翻译：蜂窝电话设备的自动无线利用
公开(公告)号：US20110003578A1
公开(公告)日：2011-01-06
申请号：US12880532
申请日：2010-09-13
申请人： Yen-Fu Chen , John Hans Handy-Bosma , Fabian F. Morgan , Keith Raymond Walker
发明人： Yen-Fu Chen , John Hans Handy-Bosma , Fabian F. Morgan , Keith Raymond Walker
IPC分类号： H04M11/04 , H04L12/58
CPC分类号： G08G1/205 , B60R2021/0027
摘要： A system and method for notifying emergency responders, family, and other contact parties of an urgent vehicle condition such as a breakdown or crash, by using a short-range wireless communicator mounted on the vehicle to employ a peer-to-peer communications capability to find and co-opt a nearby long-range communication device, such as a Bluetooth enabled phone, which is not mounted on the vehicle, such as a passer's-by telephone. The invention obtains authorization from the co-opted device to use it as a forwarding proxy, and transmits a notification message to one or more parties, such as emergency dispatchers, family members, etc., via the short-range link to the co-opted device, which then transmits the message to the recipient via the long-range network, such as via a telephone network.
摘要翻译：一种系统和方法，用于通过使用安装在车辆上的短距离无线通信器来通知紧急响应者，家人和其他联系人紧急车辆状况（诸如故障或崩溃），以采用点对点通信能力找到并附近一个附近的远程通信设备，例如没有安装在车辆上的蓝牙功能的电话，例如路人电话。本发明从所选择的设备获得使用它作为转发代理的授权，并通过短程链路向一个或多个当事方（例如紧急调度员，家庭成员等）发送通知消息，选择的设备，其然后经由电话网络经由远程网络将消息发送到接收者。

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