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121. 发明授权

US09148500B2 Command prefix for voice commands 有权
标题翻译：语音命令的命令前缀
公开(公告)号：US09148500B2
公开(公告)日：2015-09-29
申请号：US14250432
申请日：2014-04-11
申请人： AT&T Intellectual Property I, L.P.
发明人： Darryl Cynthia Moore
IPC分类号： H04M1/64 , H04M1/60 , H04M1/27 , H04M1/2745 , H04M1/65 , H04M1/725 , H04M3/533 , G10L21/06 , H04W4/12 , G10L15/26 , H04M1/253 , H04M1/57 , H04M1/663
CPC分类号： H04M1/6075 , G10L15/26 , G10L17/22 , G10L21/06 , H04M1/2535 , H04M1/271 , H04M1/2745 , H04M1/57 , H04M1/6041 , H04M1/6058 , H04M1/6066 , H04M1/6505 , H04M1/663 , H04M1/72527 , H04M1/7253 , H04M1/7255 , H04M1/72552 , H04M1/72597 , H04M3/533 , H04M2201/40 , H04M2250/02 , H04M2250/12 , H04M2250/58 , H04M2250/74 , H04W4/12
摘要： Methods, systems, and products describe hands-free operation of a communications device. A user defines a command prefix that is recognized as preceding one of several voice commands. When the user speaks the command prefix, a processor identifies the spoken command prefix and treats a next spoken word as one of the voice commands. The voice command may then be executed for control. The command prefix thus helps avoid control confusion when the voice command is inadvertently spoken.
摘要翻译：方法，系统和产品描述了通信设备的免提操作。用户定义了被识别为几个语音命令中的前一个的命令前缀。当用户说出命令前缀时，处理器识别口语命令前缀，并将下一个口语单词视为语音命令之一。然后可以执行语音命令以进行控制。因此，命令前缀有助于避免在无意中发出语音命令时的控制混乱。

122. 发明授权

US09148456B2 Context aware help system 有权
标题翻译：上下文感知帮助系统
公开(公告)号：US09148456B2
公开(公告)日：2015-09-29
申请号：US14161366
申请日：2014-01-22
申请人： Ring Central, Inc.
发明人： Vlad Vendrow , Michael Fomin
IPC分类号： H04M1/64 , H04L29/06 , G06F9/44 , H04M3/22
CPC分类号： H04L65/1083 , G06F9/453 , H04M3/2254 , H04M2250/56
摘要： A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
摘要翻译：上下文感知帮助系统生成Web会话的上下文数据。上下文数据可以由人类操作者或自动应答系统使用以帮助解决用户web会话问题。例如，用户可以在web会话期间发起对上下文感知帮助的电话呼叫。上下文数据可以响应于电话呼叫显示给电话运营商。电话运营商可以使用上下文数据来确定在web会话期间先前输入的网页和用户输入。这允许电话运营商快速分析网络会话问题，并提供更有效和更有效的网络会话支持。帮助系统可以替代地或另外提供其他类型的自动音频或数据支持。

123. 发明授权

US09137354B2 Portable television (TV) phone and method for controlling operation thereof 有权
标题翻译：便携式电视（TV）电话及其操作方法
公开(公告)号：US09137354B2
公开(公告)日：2015-09-15
申请号：US13647914
申请日：2012-10-09
申请人： Samsung Electronics Co., Ltd.
发明人： Dae-Heon Kwon , Yang-Muk Kang , Won-Seok Kang
IPC分类号： H04N7/16 , H04M1/725 , H04M1/64 , H04M1/57 , H04N5/44 , H04M3/42 , H04B1/38 , H04N21/478 , H04N7/14
CPC分类号： H04N21/41407 , H04M1/57 , H04M1/575 , H04M1/576 , H04M1/72522 , H04M1/72533 , H04M1/72597 , H04M3/42042 , H04N5/44 , H04N5/4401 , H04N21/4126 , H04N21/478 , H04N21/6131 , H04N2007/145 , H04W4/12
摘要： A TV phone is provided, which includes a TV module; an MRFU for demodulating an incoming call received through a forward channel, and modulating and transmitting a signal on a reverse channel; a TV control section for supplying a tuning signal to the TV module; an MSP for establishing a phone or TV mode; and a display unit for displaying synchronized signals on an image viewing screen. In a TV mode, the TV phone receives an incoming call, stops the TV module; switches off and on output of an audio signal of the selected TV broadcasting channel; displays a character message on the TV viewing screen; or superimposes a graphic image over the image on the TV viewing screen.
摘要翻译：提供电视电话，包括电视模块; 用于解调通过前向信道接收的呼入的MRFU，以及在反向信道上调制和发送信号; 电视控制部分，用于向TV模块提供调谐信号; 建立手机或电视模式的MSP; 以及用于在图像观看屏幕上显示同步信号的显示单元。在电视模式下，电视电话接收来电，停止电视模组; 关闭和输出所选TV广播频道的音频信号; 在电视观看屏幕上显示一个字符消息; 或将图像叠加在电视观看屏幕上的图像上。

124. 发明授权

US09131049B2 Multi-channel end-to-end hosted call recording system for IVR-call center analytics 有权
标题翻译：用于IVR呼叫中心分析的多通道端对端托管呼叫记录系统
公开(公告)号：US09131049B2
公开(公告)日：2015-09-08
申请号：US13370739
申请日：2012-02-10
申请人： Karunakar R. Chemudugunta , Jaynth Thiagarajan , Sridhar Raghavan
发明人： Karunakar R. Chemudugunta , Jaynth Thiagarajan , Sridhar Raghavan
IPC分类号： H04M1/64 , H04M3/493 , H04M3/42 , H04M3/58 , H04M3/51
CPC分类号： H04M3/493 , H04M3/42221 , H04M3/5175 , H04M3/58
摘要： A telephone call is connected through a caller transfer point in a PSTN to a call recorder in a private hosted telephony network for making an audio recording of the telephone call. The telephone call is also connected from the caller transfer point through an IVR transfer point in the PTSN to a remote IVR server for dialog processing of the telephone call. At some point during the dialog process the connection between the call recorder and the IVR transfer point is placed on hold while maintaining a live connection between the call recorder and the caller transfer point. A human agent is then connected through the IVR transfer point to the telephone call for further handling of the telephone call, and the connection to between the IVR transfer point and the call recorder is restored to allow communication between the caller and the human agent.
摘要翻译：电话呼叫通过PSTN中的呼叫者转移点连接到私人托管电话网络中的呼叫记录器，用于进行电话呼叫的音频记录。电话呼叫也通过呼叫转移点通过PTSN中的IVR转移点连接到远程IVR服务器，用于电话呼叫的对话处理。在对话过程中的某个时刻，呼叫记录器和IVR传送点之间的连接处于保持状态，同时保持呼叫记录器和呼叫者转接点之间的实时连接。然后，通过IVR转接点将人体代理连接到电话呼叫以进一步处理电话呼叫，并且恢复到IVR转接点和呼叫记录器之间的连接，以允许呼叫者和人类代理之间的通信。

125. 发明授权

US09118758B1 User feedback on calls 有权
标题翻译：用户对呼叫的反馈
公开(公告)号：US09118758B1
公开(公告)日：2015-08-25
申请号：US13225624
申请日：2011-09-06
申请人： Jian Zhou , Anshul Kothari , Surojit Chatterjee
发明人： Jian Zhou , Anshul Kothari , Surojit Chatterjee
IPC分类号： H04M1/64 , H04M3/487
CPC分类号： H04M3/487 , G06Q30/0242 , H04M3/4878 , H04M2203/1058 , H04M2203/556
摘要： Various methods, systems, and computer program products are disclosed for determining relevance of a promotional message based on caller feedback. The method may include receiving at least one phone call, the at least one phone call indicating a phone number that was called to make the at least one phone call. The method may include associating the at least one phone call with a promotional message or promotional message group via the phone number, the promotional message group comprising one or more promotional messages. The method may include receiving feedback that indicates a user experience associated with the at least one phone call. The method may include determining a relevance of the promotional message or promotional message group based on the received feedback.
摘要翻译：公开了各种方法，系统和计算机程序产品，用于基于呼叫者反馈确定促销消息的相关性。该方法可以包括接收至少一个电话呼叫，所述至少一个电话呼叫指示被呼叫以进行至少一个电话呼叫的电话号码。该方法可以包括经由电话号码将至少一个电话呼叫与促销消息或促销消息组相关联，促销消息组包括一个或多个促销消息。该方法可以包括接收指示与至少一个电话呼叫相关联的用户体验的反馈。该方法可以包括基于所接收的反馈来确定促销消息或促销消息组的相关性。

126. 发明授权

US09118756B2 Recording method, recording device, and electronic device 有权
标题翻译：记录方法，记录装置和电子装置
公开(公告)号：US09118756B2
公开(公告)日：2015-08-25
申请号：US14237835
申请日：2012-08-14
申请人： Bo Zhang , Rui Zhu , Chunlei Zhao
发明人： Bo Zhang , Rui Zhu , Chunlei Zhao
IPC分类号： H04M1/64 , H04M3/42 , H04M1/656 , H04M3/22
CPC分类号： H04M3/42221 , H04M1/656 , H04M3/2218 , H04M2203/301
摘要： Embodiments of the present invention are directed to a recording method, and, corresponding to the recording method, a recording device and an electronic device. The recording method of the embodiments of the present invention is applicable in a first electronic device, where the first electronic device comprises a voice communication unit. The recording method comprises performing a voice communication with a second electronic device via the voice communication unit; during the voice communication, receiving a record command from a user; on the basis of the record command, performing a content recording and generating record data; generating communication identity information on the basis of the voice communication; when the content recording is completed, generating a record file via the record data, and correlating the communication identity information to the record file.
摘要翻译：本发明的实施例涉及记录方法，并且对应于记录方法，记录装置和电子装置。本发明的实施例的记录方法可应用于第一电子设备，其中第一电子设备包括语音通信单元。记录方法包括经由语音通信单元与第二电子设备进行语音通信; 在语音通信期间，从用户接收记录命令; 基于记录命令，执行内容记录和生成记录数据; 基于语音通信生成通信身份信息; 当内容记录完成时，经由记录数据生成记录文件，并将通信身份信息与记录文件相关联。

127. 发明申请

US20150229769A1 Automatic Message Management Utilizing Speech Analytics 有权
标题翻译：使用语音分析的自动消息管理
公开(公告)号：US20150229769A1
公开(公告)日：2015-08-13
申请号：US14690871
申请日：2015-04-20
申请人： AT&T Intellectual Property I, L.P.
发明人： David J. ANDERSON
IPC分类号： H04M3/53 , H04M3/533 , H04M1/64
CPC分类号： H04M3/5307 , G06F17/279 , H04M1/64 , H04M3/53333
摘要： Embodiments are provided for utilizing speech analytics for automatically managing messages in a communications network. A message from a calling party to an unavailable called party is recorded in a messaging management module. The messaging management module automatically identifies a category for assigning to the content of the message based on information associated with the unavailable called party or a calling party and associates a language model with the message content based on the category. An analysis module utilizes the language model to identify grammar making up the message content. The messaging management module automatically performs a messaging management function on the message content based on a set of rules. The messaging management function may include automatically determining a priority for the message (enabling the message to be retrieved out of order) or automatically triggering an action in response to the message which is directed to the unavailable called party.
摘要翻译：提供实施例以利用语音分析来自动管理通信网络中的消息。从呼叫方到不可用呼叫方的消息被记录在消息收发管理模块中。消息管理模块基于与不可用的被叫方或主叫方相关联的信息，自动识别用于分配消息的内容的类别，并且基于该类别将语言模型与消息内容相关联。分析模块利用语言模型来识别构成消息内容的语法。消息管理模块基于一组规则自动对消息内容执行消息管理功能。消息收发管理功能可以包括自动确定消息的优先级（使得消息无法被检索出来）或响应于针对不可用被叫方的消息来自动触发动作。

128. 发明授权

US09100477B2 System and method of call screening 有权
标题翻译：呼叫筛选的系统和方法
公开(公告)号：US09100477B2
公开(公告)日：2015-08-04
申请号：US13736707
申请日：2013-01-08
申请人： AT&T Intellectual Property I, L.P.
发明人： J. Bradley Bridges , Larry B. Pearson
IPC分类号： H04M1/64 , H04M3/436 , H04M3/533
CPC分类号： H04M3/436 , H04M3/4365 , H04M3/533 , H04M3/53325 , H04M2203/4563
摘要： A method includes receiving a notification that indicates that a call from a caller has been received at a remote network-based messaging system at a computer terminal. The computer terminal is connected to the remote network-based messaging system via a data connection. The method includes displaying a pop-up view at the computer terminal to notify a subscriber of the call. The pop-up view includes call screening options and an option to add information identifying the caller to an electronic address book that is not a call log. The method includes sending a request to intercept the call from the computer terminal to the remote network-based messaging system via the data connection and sending information that indicates a destination device from the computer terminal to the remote network based messaging system. The call is routed from the remote network-based messaging system to the destination device.
摘要翻译：一种方法包括接收指示在计算机终端处的远程基于网络的消息收发系统处已经接收到来自呼叫者的呼叫的通知。计算机终端通过数据连接连接到远程基于网络的消息系统。该方法包括在计算机终端处显示弹出视图以通知用户呼叫。弹出式视图包括呼叫筛选选项，以及将识别呼叫者的信息添加到不是通话记录的电子通讯录的选项。该方法包括经由数据连接发送从计算机终端截取呼叫到远程基于网络的消息收发系统的请求，并将指示目的地设备的信息从计算机终端发送到基于远程网络的消息系统。呼叫从远程基于网络的消息系统路由到目标设备。

129. 发明授权

US09084042B2 Apparatus and method for long playback of short recordings 有权
标题翻译：短记录长时间播放的装置和方法
公开(公告)号：US09084042B2
公开(公告)日：2015-07-14
申请号：US13796999
申请日：2013-03-12
申请人： Elli&Nooli, llc
发明人： Maya Shalev , Amos Shaham
IPC分类号： H04R1/02 , H04R9/06 , H04M1/64 , H04R3/00 , H04M11/10
CPC分类号： H04R1/02 , H04M11/10 , H04R3/00
摘要： A method and apparatus for providing long playback of short recordings are disclosed. An example method includes recording audio for a time period that is less than a maximum recording time, receiving an indication that the audio is to be played back, playing the audio back for a duration corresponding to the time period, determining the audio is to be repeated, and responsive to determining that the audio is to be repeated, at the end of the time period duration, playing the audio back multiple times for a preset time or preset number of repetitions.
摘要翻译：公开了提供短记录长时间重放的方法和装置。一种示例性方法包括在小于最大记录时间的时间段内记录音频，接收到要播放音频的指示，在与该时间段对应的持续时间内播放音频，确定该音频将是重复，并且响应于确定要重复音频，在该时间段持续时间结束时，在预设时间或预设重复次数的情况下多次播放音频。

130. 发明授权

US09083786B2 Electronic device for identifying a party 有权
标题翻译：用于识别一方的电子设备
公开(公告)号：US09083786B2
公开(公告)日：2015-07-14
申请号：US14251761
申请日：2014-04-14
申请人： Core Wireless Licensing S.A.R.L.
发明人： Jussi Severi Uusitalo
IPC分类号： H04M3/42 , H04M1/64 , H04M1/56 , H04M15/06 , H04M1/247 , H04M1/2745
CPC分类号： H04M1/2471 , H04M1/2745 , H04M1/274508 , H04M1/56 , H04M2250/74
摘要： Embodiments of the present invention provide a method of associating first data identifying a first party with second data to allow future recognition of the first party, including the steps of: conducting a telephone call with the first party; storing second data derived from the telephone call with the first party, the second data being different to the first data and characterizing a feature of the first party to allow future recognition of the first party; and associating the first data with the second data.
摘要翻译：本发明的实施例提供了一种将识别第一方的第一数据与第二数据相关联以允许将来识别第一方的方法，包括以下步骤：与第一方进行电话呼叫; 将来自所述电话呼叫的第二数据与所述第一方存储，所述第二数据不同于所述第一数据，并且表征所述第一方的特征以允许将来识别所述第一方; 以及将所述第一数据与所述第二数据相关联。

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