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91. 发明申请

US20050201544A1 Automated operator assistance with menu options 失效
公开(公告)号：US20050201544A1
公开(公告)日：2005-09-15
申请号：US11115288
申请日：2005-04-27
申请人： Nancy Book , Carol Gruchala , Thomas McBlain
发明人： Nancy Book , Carol Gruchala , Thomas McBlain
IPC分类号： H04M3/42 , H04M3/493 , H04M7/00
CPC分类号： H04M3/493 , H04M3/42153 , H04M3/42161 , H04M2203/255 , H04M2203/355 , H04M2207/12
摘要： A subscriber implements and accesses telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR) system via the public switched telecommunications network (PSTN). The subscriber can create preferences for calls placed to operator assistance.

92. 发明授权

US06944134B2 Method for measuring network performance parity 失效
标题翻译：测量网络性能奇偶校验的方法
公开(公告)号：US06944134B2
公开(公告)日：2005-09-13
申请号：US10325458
申请日：2002-12-18
申请人： Charles David Pack
发明人： Charles David Pack
IPC分类号： H04M3/22 , H04M3/36 , H04Q3/00 , H04J1/16
CPC分类号： H04Q3/0062 , H04L41/142 , H04L41/147 , H04L41/5009 , H04M3/2227 , H04M3/2254 , H04M3/36 , H04M3/42289
摘要： A method for measuring network performance parity includes the steps of computing a call completion ratio for at least one network provider, and determining whether the call completion ratio passes a first test. These steps may further include computing a first call completion ratio for a first network provider, a second call completion ratio for a second network provider, a difference between the first call completion ratio and the second call completion ratio, and a variance for the difference. The method also includes the step of assessing whether a second test is determinate if the call completion ratio does not pass the first test, by determining whether the variance is greater than a variance cutoff. In addition, the method includes the step of assessing whether a call completion ratio passes the second test, if the second test is determinate, by determining whether the difference is greater than a threshold.
摘要翻译：用于测量网络性能奇偶校验的方法包括以下步骤：为至少一个网络提供商计算呼叫完成率，以及确定呼叫完成率是否通过第一测试。这些步骤还可以包括计算第一网络提供商的第一呼叫完成率，第二网络提供商的第二呼叫完成率，第一呼叫完成率和第二呼叫完成率之间的差异以及差异的方差。该方法还包括通过确定方差是否大于方差截止值来评估第二测试是否确定呼叫完成率是否不通过第一测试的步骤。此外，该方法包括通过确定差异是否大于阈值来评估呼叫完成率是否通过第二测试的步骤，如果第二测试是确定的。

93. 发明申请

US20050195957A1 System and method for implementing and accessing call forwarding services 失效
标题翻译：用于实现和访问呼叫转移服务的系统和方法
公开(公告)号：US20050195957A1
公开(公告)日：2005-09-08
申请号：US11049350
申请日：2005-02-03
申请人： Elizabeth Gibson
发明人： Elizabeth Gibson
IPC分类号： H04M3/42 , H04M3/54 , H04Q3/00 , G06F3/00 , G06F9/00 , G06F17/00
CPC分类号： H04M3/42161 , H04M3/42153 , H04M3/54 , H04M2201/42 , H04M2207/12 , H04M2207/203 , H04Q3/0029
摘要： A call forwarding service forwards calls placed to a subscriber's number to a forward-to number. Enabling an interface with the call forwarding service includes transmitting display data from a call forwarding service server through a packet switched data network to the subscriber's graphical user interface. At least a portion of the display data is displayed on a first screen of the graphical user interface, which includes a forward-to number field and at least one of multiple activation fields. The activation fields include a first activation indicator corresponding to the call forwarding service, a second activation indicator corresponding to the screening list and a third activation indicator corresponding to the schedule. Selection data is entered by the subscriber in response to the first screen, the selection data indicating one of an ON condition and an OFF condition corresponding to the at least one of the activation fields.
摘要翻译：呼叫转移服务将拨入用户号码的呼叫转发到转发号码。启用与呼叫转移服务的接口包括通过分组交换数据网络将来自呼叫转移服务服务器的显示数据发送到用户的图形用户界面。显示数据的至少一部分显示在图形用户界面的第一屏幕上，其包括前向数字字段和多个激活字段中的至少一个。激活字段包括对应于呼叫转移服务的第一激活指示符，对应于筛选列表的第二激活指示符和对应于调度的第三激活指示符。响应于第一屏幕，用户输入选择数据，选择数据指示对应于至少一个激活字段的ON条件和OFF条件之一。

94. 发明申请

US20050170326A1 Interactive dialog-based training method 失效
标题翻译：交互式对话式培训方法
公开(公告)号：US20050170326A1
公开(公告)日：2005-08-04
申请号：US11094250
申请日：2005-03-31
申请人： Robert Koehler , Gregory Schatzlein , Marie Glaspie
发明人： Robert Koehler , Gregory Schatzlein , Marie Glaspie
IPC分类号： G09B5/00 , G09B19/00 , H04M3/51 , F41G3/26
CPC分类号： G09B5/00 , G09B19/00 , H04M3/51
摘要： A computer readable medium stores a computer program for interactive training based on a simulated customer interaction. The computer readable medium includes a dialog code segment that provides a predetermined customer portion of a dialog segment from the simulated customer interaction to a trainee. The dialog segment includes the customer portion and at least one predetermined keyword associated with the customer portion. The computer readable medium further includes a response code segment, which receives a response to the customer portion from the trainee, and a determining code segment, which determines whether the response includes the at least one keyword.
摘要翻译：计算机可读介质基于模拟的客户交互存储用于交互式训练的计算机程序。计算机可读介质包括对话代码段，其将模拟的客户交互的对话段的预定客户部分提供给受训者。对话段包括客户部分和与客户部分相关联的至少一个预定关键字。计算机可读介质还包括响应代码段，其从受训者接收对客户部分的响应，以及确定代码段，其确定响应是否包括至少一个关键字。

95. 发明授权

US06925155B2 Method and system for routing calls based on a language preference 有权
标题翻译：基于语言偏好路由呼叫的方法和系统
公开(公告)号：US06925155B2
公开(公告)日：2005-08-02
申请号：US10051377
申请日：2002-01-18
申请人： Douglas F. Reynolds , Jeffrey L. Scruggs
发明人： Douglas F. Reynolds , Jeffrey L. Scruggs
IPC分类号： H04M3/493 , H04M3/523 , H04M1/64
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language preference to be stored in some fashion and also allow for that indication to be accessed when the customer places a call that may require communications in a specific language. The indication of the customer's language preference can be accessed upon receipt of the call and appropriate information can be retrieved that enables the call to be routed to a destination to facilitate communication in a customer's preferred language.
摘要翻译：本实施例提供了一种有效和有效的方法和系统，用于将呼叫路由到预定目的地以便于以客户的首选语言进行通信。本实施例允许以某种方式存储客户的语言偏好的指示，并且还允许在客户发出可能需要以特定语言进行通信的呼叫时访问该指示。可以在接收到呼叫时访问客户的语言偏好的指示，并且可以检索适当的信息，使呼叫能够被路由到目的地以促进客户首选语言的通信。

96. 发明申请

US20050159827A1 Method and system of programming at least one appliance to change state upon the occurrence of a trigger event 失效
标题翻译：编程至少一个设备在发生触发事件时改变状态的方法和系统
公开(公告)号：US20050159827A1
公开(公告)日：2005-07-21
申请号：US10992231
申请日：2004-11-18
申请人： Raymond Bennett
发明人： Raymond Bennett
IPC分类号： F16B7/04 , G05B19/042 , G05B11/01 , G05B19/42
CPC分类号： G05B13/0265 , G05B19/042 , G05B19/0426 , G05B2219/21066 , G05B2219/25413 , G05B2219/2642 , G06F9/445 , H04L12/2829 , H04L2012/285
摘要： An automation system for programming appliances having programmable controllers, programmable devices and trigger devices that communicate over a communication link. The user programs the programmable devices by placing the programmable controller in its training mode, activating the trigger device to generate a trigger signed and places select programmable devices in their programmed state. After all of the desired programmable devices have been put in then programmed states, the user takes the programmable controller out of its training mode. When the programmable controller is out of its training mode, it monitors the communication link for the trigger event. Upon detecting the trigger event, the programmable controller sends messages to the selected programmable devices instructing them to go to their programmed state.
摘要翻译：一种用于编程设备的自动化系统，具有可编程控制器，可编程设备和通过通信链路进行通信的触发设备。用户通过将可编程控制器置于其训练模式来对可编程器件进行编程，激活触发器件以产生已签名的触发器，并将选择可编程器件置于其编程状态。在所有所需的可编程器件已被置入编程状态之后，用户将可编程控制器从其训练模式中取出。当可编程控制器超出其训练模式时，它监视触发事件的通信链路。当可检测到触发事件时，可编程控制器向选定的可编程器件发送消息，指示它们进入编程状态。

97. 发明申请

US20050135576A1 Transaction sets for automated electronic ordering of telecommunications products and services 失效
标题翻译：电子产品和服务的自动电子订购交易集
公开(公告)号：US20050135576A1
公开(公告)日：2005-06-23
申请号：US10996790
申请日：2004-11-22
申请人： Timothy Gilles , Therese Wierzbicki , Donna Motto
发明人： Timothy Gilles , Therese Wierzbicki , Donna Motto
IPC分类号： G06Q20/20 , G06Q30/06 , G06Q50/32 , H04M3/51 , H04M7/12 , H04K1/00 , H04M11/00
CPC分类号： G06Q30/06 , G06Q20/202 , G06Q30/0601 , G06Q30/0609 , G06Q50/32 , H04L67/02 , H04M3/51 , H04M7/12
摘要： A system and method for electronically exchanging information related to telecommunication services includes separating data representing the information to be exchanged into predefined segments corresponding to telecommunication services, associating a segment identification code with each segment, and grouping each segment identification code with corresponding data. The system and method also include concatenating the segment identification codes and associated data according to a predefined sequence to form an electronic transaction and transmitting the electronic message to a telecommunications wholesaler or reseller. Preferably, the information is exchanged over a TCP/IP connection in an interactive, transaction-based exchange.
摘要翻译：用于电子交换与电信业务有关的信息的系统和方法包括将表示要交换的信息的数据分离成对应于电信业务的预定义段，将段识别码与每个段相关联，以及将每个段标识码与相应数据进行分组。系统和方法还包括根据预定义的顺序连接段识别码和相关联的数据以形成电子交易，并将电子消息发送到电信批发商或经销商。优选地，在基于交互的基于交易的交换中，通过TCP / IP连接来交换信息。

98. 发明授权

US06909777B2 Method and system for providing enhanced caller identification information including tailored announcements 有权
公开(公告)号：US06909777B2
公开(公告)日：2005-06-21
申请号：US10405920
申请日：2003-04-02
申请人： Teresa Farias Latter , John Wesley Moss , Thomas Joseph McBlain
发明人： Teresa Farias Latter , John Wesley Moss , Thomas Joseph McBlain
IPC分类号： H04M1/57 , H04M1/663 , H04M3/42 , H04M3/436 , H04M15/00 , H04Q3/00 , H04Q3/72 , H04M1/56 , H04M15/06
CPC分类号： H04M15/41 , H04M1/57 , H04M1/571 , H04M1/578 , H04M1/663 , H04M3/42042 , H04M3/42059 , H04M3/42102 , H04M3/436 , H04M15/00 , H04M2203/2061 , H04M2207/12 , H04M2215/0164 , H04M2242/22 , H04Q3/0029 , H04Q3/72 , H04Q2213/1309 , H04Q2213/13091 , H04Q2213/13095 , H04Q2213/13103 , H04Q2213/13166 , H04Q2213/13176 , H04Q2213/13204 , H04Q2213/13216 , H04Q2213/13256 , H04Q2213/13282 , H04Q2213/13345 , H04Q2213/13375 , H04Q2213/13377 , H04Q2213/13396
摘要： A system and method deliver audible caller identification information when standard Caller ID information can not be provided. A calling party is prompted by an announcement to provide the audible caller identification information. The announcement may be tailored by changing the language of the announcement, for example, to conform to the majority of calls received by the called party. A special designator may be stored in association with account information when the service is ordered. The designator is read before the announcement is played to the calling party. The audible caller identification information is recorded and played to the called party in a message. The message may be tailored by changing the language or format of the announcement.

99. 发明授权

US06905263B2 Fiber optic patch kit and method for using same 有权
公开(公告)号：US06905263B2
公开(公告)日：2005-06-14
申请号：US10085430
申请日：2002-02-28
申请人： Glen Edward Gould , Andrew Matulica , Dennis Joseph Byrne
发明人： Glen Edward Gould , Andrew Matulica , Dennis Joseph Byrne
IPC分类号： G02B6/00 , G02B6/38 , G02B6/44 , G02B6/255
CPC分类号： G02B6/3801 , G02B6/25 , G02B6/2558 , G02B6/4428 , G02B6/4454 , G02B6/4467
摘要： The present method and kit provide for effective and efficient patching of fiber optic cables. The kit comprises mechanical fiber optic splicers, a fiber optic patch, a splice housing, and a protective housing. The mechanical fiber optic splicers can be used to splice the fiber optic cable and the fiber optic patch. The mechanical fiber optic splicers, the fiber optic patch, and a portion of the fiber optic cable can be enclosed within the splice housing. The splice housing can then be enclosed within a protective housing.

100. 发明授权

US06879666B2 Method of sharing and transferring information between ISDN telephones 有权
标题翻译：在ISDN电话之间共享和传输信息的方法
公开(公告)号：US06879666B2
公开(公告)日：2005-04-12
申请号：US10644593
申请日：2003-08-19
申请人： Edward Michael Hickey , Robert John Laitman
发明人： Edward Michael Hickey , Robert John Laitman
IPC分类号： H04M1/00 , H04M1/57 , H04M3/537 , H04M3/54 , H04Q11/04 , H04M1/64 , H04M11/00
CPC分类号： H04M1/253 , H04M1/006 , H04M1/247 , H04M1/57 , H04M3/4234 , H04M3/537 , H04M3/54 , H04M3/548 , H04Q11/0457
摘要： A method of automatically sharing and transferring information between a Work at Work (WAW) ISDN telephone and a Work at Home (WAH) ISDN telephone. This information includes, calling line identifier delivery from the WAW telephone to the WAH telephone, facilitating subsequent transferring of the call to the WAH telephone if desired. Message waiting status is also shared, facilitating the coordination of message waiting lamps at both the WAW and WAH telephone. Information from one telephone to the other is carried transparently through the ISDN network as user-to-user information, calling party subaddress, D channel X.25 packet message, lower layer compatibility or a combination of these elements. The telephones automatically establish ISDN calls between themselves and swap information pertaining to the status of the companion telephones.
摘要翻译：在工作工作（WAW）ISDN电话和家庭工作（WAH）ISDN电话之间自动共享和传送信息的方法。该信息包括从WAW电话到WAH电话的呼叫线路标识符传送，如果需要，便于随后将呼叫转移到WAH电话。消息等待状态也是共享的，便于WAW和WAH电话上的消息等待灯的协调。从一个电话到另一个电话的信息通过ISDN网络作为用户到用户信息，主叫方子地址，D信道X.25分组消息，较低层兼容性或这些元素的组合而被透明地传送。电话机自动建立ISDN呼叫，并交换与配套电话状态有关的信息。

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