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    • 1. 发明授权
    • 휴대형 장치 및 긴급 상황 대응 단계 통지 방법
    • 便携式设备和方法,用于通知应急处理阶段信息
    • KR101369309B1
    • 2014-03-06
    • KR1020130012413
    • 2013-02-04
    • 주식회사 루키스
    • 김종성소태수유현복팽혜선조형렬김종선장병탁
    • G08B21/02G08B25/10G08C17/02
    • G08B21/02G08B25/016G08B25/10G08C17/02
    • Disclosed are a portable device and a notification method of an emergency reaction stage. The portable device includes: a communication unit which communicates with one or more external devices; an operation unit which generates an emergency notification event; a data organization unit which generates an emergency notification message when the emergency notification event is generated and sends the message to an external device corresponding to the pre-stored recipient data; a pattern determination unit which determines one vibration pattern, among multiple vibration patterns distinguishable from each other, corresponding to the identification data included in a response message received from the external device and sending data corresponding to the response message; and a vibration generation unit which generates vibrations according to the determined vibration pattern. [Reference numerals] (120) Telecommunication company device; (130) Guardian terminal; (140) Corresponding institution device; (152) Operation unit; (154) Location recognition unit; (156) Data organization unit; (158) Communication unit; (160) Pattern determination unit; (162) Vibration generation unit; (164) Storage unit; (168) Control unit; (AA) Communication network
    • 公开了一种便携式设备和应急反应阶段的通知方法。 便携式设备包括:与一个或多个外部设备通信的通信单元; 产生紧急通知事件的操作单元; 数据组织单元,其在生成紧急通知事件时生成紧急通知消息,并将消息发送到对应于预先存储的接收方数据的外部设备; 模式确定单元,确定与从外部设备接收到的响应消息中包括的识别数据相对应的多个可区分的振动模式中的一个振动模式,并发送与该响应消息对应的数据; 以及根据所确定的振动模式产生振动的振动产生单元。 (附图标记)(120)电信公司装置; (130)监护人终端; (140)通讯机构; (152)操作单元; (154)位置识别单元; (156)数据组织单位; (158)通信单元; (160)图案确定单元; (162)振动发生单元; (164)存储单元; (168)控制单元; (AA)通信网络
    • 3. 发明授权
    • 통화 내용 녹취 서비스 방법 및 그 시스템
    • 电话录音服务系统及方法
    • KR100986971B1
    • 2010-10-11
    • KR1020090032118
    • 2009-04-14
    • 주식회사 루키스김종성김종선
    • 김종성김종선장병탁
    • H04M1/65H04M3/51
    • H04M1/6505H04M3/51
    • PURPOSE: A method and a system for servicing a call content record are provided to record the telephone call content between callers and manage it and to prevent unnecessary trouble in advance, thereby clearly determining right or wrong when trouble occurred. CONSTITUTION: A client terminal(105) generates electronic data corresponding to the voice signal which is transceived between a client terminal and consultant terminal(160). A voice recognition method processes the voice signal. Electronic data includes an image more which is received from one among the client terminal and the consult terminal. A voice responding method transmits the predetermined voice meant to the client terminal and the consultant terminal.
    • 目的:提供一种用于维护呼叫内容记录的方法和系统,用于在呼叫者之间记录电话呼叫内容并对其进行管理并预防不必要的麻烦,从而在发生故障时清楚地确定是非。 构成:客户终端(105)生成与在客户终端和顾问终端(160)之间收发的语音信号相对应的电子数据。 语音识别方法处理语音信号。 电子数据包括从客户终端和咨询终端之一接收的更多的图像。 语音响应方法发送意图给客户终端和顾问终端的预定语音。
    • 5. 发明公开
    • 상담 품질 측정을 위한 콜센터 시스템 및 상담 품질 측정 방법
    • 呼叫中心系统,用于维护客户服务质量的服务质量和服务质量测量方法
    • KR1020150138918A
    • 2015-12-11
    • KR1020140065851
    • 2014-05-30
    • 주식회사 루키스
    • 김종성김종선장병탁성승준이상훈이지선
    • H04M3/42H04M3/22
    • H04M3/42221G10L15/02H04M3/42204H04M3/51
    • 상담품질측정을위한콜센터시스템및 상담품질측정방법이제공된다. 콜센터시스템은, 상담원단말기의전화통화음성을녹취하고녹취파일을저장하는녹취부; 상기저장된녹취파일을음성인식처리하여텍스트파일과상기텍스트파일에포함된각 텍스트문장에대한실제발음시간정보를생성하여저장하는음성인식부; 및미리지정된검출요소가포함된하나이상의텍스트문장을대상텍스트문장으로각각특정하고, 상기대상텍스트문장각각에대해미리지정된발음시간기준정보와실제발음시간정보를대비하여미리지정된기준에따른상담점수를상기녹취파일에부여하는상담품질측정부를포함한다.
    • 本发明提供了一种用于测量服务质量的呼叫中心系统及其服务质量测量方法。 呼叫中心系统包括:读取单元,其记录辅导员终端的呼叫的语音,并存储记录文件; 语音识别单元,其读取并处理所存储的记录文件的语音以产生文本文件,并且包括在文本文件中的每个文本句子的实际发音时间信息; 以及服务质量测量单元,其分别指定包括预先指定为检测元素的一个或多个文本句子作为目标文本句子,并将预先指定的发音时间参考信息与每个目标文本句子的实际发音时间信息相比较, 根据预定义的标准将记录分配给记录文件。
    • 6. 发明公开
    • 사용자 장치 및 부가 정보 제공 방법
    • 提供附加信息的用户设备和方法
    • KR1020120013762A
    • 2012-02-15
    • KR1020100075971
    • 2010-08-06
    • 주식회사 루키스김종성김종선
    • 김종성김종선소태수장병탁이수재
    • G01C21/26G01C21/36G08G1/0968
    • G01C21/3697G08G1/0968
    • PURPOSE: A user device and a method for providing additional information are provided to perform safe bicycle traveling in consideration of the driving property of a bicycle. CONSTITUTION: A camera part(110) generates video information corresponding to the rear image of a bicycle. A transmit unit transmits the video information to a user apparatus(120). A communications unit transmits first traveling data through a communications network. The communications unit receives second traveling data through the communications network. Second traveling data is generated from the user apparatus of a partner. Driving history renewal part uses first traveling data and updates a predetermined stored driving history information.
    • 目的:提供用于提供附加信息的用户装置和方法,以便考虑到自行车的驾驶性能来执行安全的自行车行驶。 构成:相机部件(110)生成与自行车的后方图像相对应的视频信息。 发送单元将视频信息发送到用户装置(120)。 通信单元通过通信网络发送第一行进数据。 通信单元通过通信网络接收第二行进数据。 从对方的用户装置生成第二旅行数据。 驾驶历史更新部件使用第一行驶数据并更新预定的存储驾驶历史信息。