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1. 发明公开

EP3195307A4 PLATFORM FOR CREATING CUSTOMIZABLE DIALOG SYSTEM ENGINES 有权转让
公开(公告)号：EP3195307A4
公开(公告)日：2018-05-23
申请号：EP15839215
申请日：2015-09-11
申请人： GOOGLE LLC
发明人： GELFENBEYN ILYA , GONCHARUK ARTEM , SIROTIN PAVEL
IPC分类号： G10L15/18 , G06F3/16 , G10L21/00 , H04M3/493 , H04M3/527
CPC分类号： G06F17/279 , G06F17/27 , G06F17/2705 , G06F17/274 , G06F17/2755 , G06F17/2795 , G10L15/02 , G10L15/22 , G10L15/265 , H04M3/4217 , H04M3/4936 , H04M3/527 , H04M7/0012 , H04M2203/355
摘要： Provided are systems and methods for creating custom dialog system engines. The system comprises a dialog system interface installed on a first server or a user device and a platform deployed on a second server. The platform is configured to receive dialog system entities and intents associated with a developer profile and associate the dialog system entities with the dialog system intents to form a custom dialog system engine associated with the dialog system interface. The web platform receives a user request from the dialog system interface, activates the custom dialog system engine based on identification, and retrieves the dialog system entities and intents. The user request is processed by applying the dialog system entities and intents to generate a response to the user request. The response is sent to the dialog system interface.

2. 发明公开

EP3236644A4 SERVICE PROCESSING METHOD AND DEVICE, AND HOME GATEWAY 审中-公开
公开(公告)号：EP3236644A4
公开(公告)日：2017-12-20
申请号：EP15869260
申请日：2015-12-10
申请人： ZTE CORP
发明人： WANG XIAOYAN , ZHU WENHUA , LI JIANING , ZHUANG SHUXIAN , CAO TINGTING
IPC分类号： H04M3/00 , H04M3/42 , H04M7/00
CPC分类号： H04M3/527 , H04M3/42153 , H04M3/42187 , H04M3/436 , H04M7/0069
摘要： A service processing method and device, and a home gateway are provided. A dialing message sent by a terminal is received. It is judged whether the dialing message is a message for processing a predetermined service. When a judgment result is that the dialing message is the message for processing the predetermined service, the predetermined service is processed. By means of the technical solution, the problems in the related communication technology that the manner of activating or deactivating services is complicated and flexibility is low are solved, thereby achieving the effects of reducing the complexity of the manner of activating or deactivating services and improving flexibility.

3. 发明公开

EP3247095A1 METHOD, APPARATUS, AND PORTABLE ELECTRONIC DEVICE 审中-公开
标题翻译：方法，设备和便携式电子设备
公开(公告)号：EP3247095A1
公开(公告)日：2017-11-22
申请号：EP17171927.1
申请日：2017-05-19
申请人： Huawei Technologies Co., Ltd.
发明人： WANG, Yahui , LI, Xiaojuan , GAO, Wenmei
IPC分类号： H04M3/42 , H04L12/58 , H04M1/64 , H04M3/50 , H04M3/38 , H04M3/527 , H04M3/533
CPC分类号： H04M3/53341 , H04L51/02 , H04M1/575 , H04M1/64 , H04M1/7255 , H04M1/72552 , H04M1/72569 , H04M3/38 , H04M3/42068 , H04M3/42093 , H04M3/527 , H04M3/60 , H04M2201/40 , H04M2203/256 , H04M2250/74 , H04W88/02 , H04W88/184
摘要： This application discloses a method, an apparatus, and a portable electronic device. The method includes: detecting an incoming phone call; automatically answering the phone call; determining that in at least one pre-stored event, there is an event matching a telephone number of the phone call, where the event includes: at least one of content of the event, a starting time of the event, or a location of the event, contact information of a participant, and permission of the participant; and the contact information of participant includes a telephone number; obtaining and parsing audio content of the phone call; and automatically answering the telephone call according to the audio content and permission that corresponds to the telephone number of the phone call. The method provided in this application has an advantage of effective privacy protection.
摘要翻译：该申请公开了一种方法，装置和便携式电子设备。该方法包括：检测来电; 自动接听电话; 确定在至少一个预先存储的事件中存在匹配所述电话呼叫的电话号码的事件，其中所述事件包括：所述事件的内容，所述事件的开始时间或所述事件的位置中的至少一个事件，参与者的联系方式以及参与者的许可; 并且参与者的联系信息包括电话号码; 获得并解析电话呼叫的音频内容; 并根据音频内容和电话号码对应的权限自动接听电话。本申请提供的方法具有有效的隐私保护的优点。

4. 发明公开

EP2899958A4 CALL CENTRE-BASED INTELLIGENT HOUSEHOLD SYSTEM AND IMPLEMENTATION METHOD THEREFOR 有权
标题翻译：呼叫中心基于智能金融体系和实现方法
公开(公告)号：EP2899958A4
公开(公告)日：2015-12-02
申请号：EP13794672
申请日：2013-07-24
申请人： ZTE CORP
发明人： LAI YONGSEN , WU WEIWEI
IPC分类号： H04M3/50 , H04L29/06 , H04L29/08 , H04M3/42 , H04M3/493 , H04M3/527
CPC分类号： H04L12/2816 , H04L12/2818 , H04L12/2836 , H04L67/125 , H04L67/28 , H04L67/2823 , H04L2012/2841 , H04M1/72533 , H04M3/42059 , H04M3/493 , H04M3/5183 , H04M3/527 , H04M2203/1016 , H04W4/14 , H04W4/18

5. 发明公开

EP2899958A2 CALL CENTRE-BASED INTELLIGENT HOUSEHOLD SYSTEM AND IMPLEMENTATION METHOD THEREFOR 有权
标题翻译：澳大利亚呼叫中心基地智慧火腿系统
公开(公告)号：EP2899958A2
公开(公告)日：2015-07-29
申请号：EP13794672.9
申请日：2013-07-24
申请人： ZTE Corporation
发明人： LAI, Yongsen , WU, Weiwei
IPC分类号： H04M3/50 , H04L29/06
CPC分类号： H04L12/2816 , H04L12/2818 , H04L12/2836 , H04L67/125 , H04L67/28 , H04L67/2823 , H04L2012/2841 , H04M1/72533 , H04M3/42059 , H04M3/493 , H04M3/5183 , H04M3/527 , H04M2203/1016 , H04W4/14 , H04W4/18
摘要： An intelligent household system based on a call centre and an implementation method are disclosed. The intelligent household system comprises: a subscriber registration component which is configured to achieve registration binding of a subscriber number and a home terminal corresponding to the subscriber number; a call centre which is configured to acquire a subscriber operation command and send the subscriber operation command to the home terminal corresponding to the subscriber number according to a binding relationship between the subscriber number and the home terminal; and the home terminal which is configured to execute the received subscriber operation command. The intelligent household system based on the call centre and the implementation method provided in the present invention essentially have no requirements for a subscriber side, monitor an intelligent household device based on a call centre, and reduce the use threshold of subscribers.
摘要翻译：公开了一种基于呼叫中心和实施方法的智能家庭系统。所述智能家庭系统包括：用户注册组件，被配置为实现与所述用户号码相对应的用户号码和归属终端的注册绑定; 呼叫中心，其被配置为获取用户操作命令，并且根据所述用户号码与所述家庭终端之间的绑定关系向所述用户号码对应的所述归属终端发送所述用户操作命令; 以及被配置为执行所接收的订户操作命令的归属终端。基于本发明提供的呼叫中心和实现方法的智能家庭系统基本上对用户方没有要求，基于呼叫中心监控智能家庭设备，并且降低了用户的使用阈值。

6. 发明公开

EP2424204A4 SYSTEM AND METHOD FOR PROCESSING EXTENSION TRAFFIC IN VIRTUAL SWITCHBOARD, AND VIRTUAL SWITCHBOARD SERVER 审中-公开
标题翻译：系统和方法处理扩展交通在虚拟KOPPEL场与虚拟KOPPEL场服务器
公开(公告)号：EP2424204A4
公开(公告)日：2013-08-28
申请号：EP09846065
申请日：2009-12-21
申请人： ZTE CORP
发明人： YANG CUIPING
IPC分类号： H04M3/42 , H04M3/527 , H04M3/58
CPC分类号： H04M3/58 , H04M3/42212 , H04M3/527 , H04M2203/1016
摘要： The invention discloses a system and method for processing extension traffic in a virtual switchboard, and a virtual switchboard server, wherein the virtual switchboard server connected to an intelligent network comprises a user management unit, a call control unit and a service control unit. The method comprises: when a calling phone calls a first extension in a group, connecting a speech path between the calling phone and the first extension; when the incoming call is required to be transferred to a second extension in the group, receiving a transfer instruction sent from the first extension or the second extension; and control the call control unit to transfer the incoming call from the first extension to the second extension after the user management unit obtains the extension information of the second extension in the transfer instruction, and realize talking between the calling phone and the second extension. The invention allows call transfer and pickup of extensions in a group to be more convenient and timely and be not restricted by regions.
摘要翻译：本发明盘松动的系统和用于处理在虚拟交换机扩展业务的方法，和虚拟交换机服务器，worin连接到智能网的虚拟交换机服务器包括用户管理单元，呼叫控制单元和一个业务控制单元。该方法包括：当一个主叫电话呼叫一个组中的一个第一延伸，连接主叫电话与所述第一延伸部分之间的话路; 当需要来话呼叫被转移到该组中的一个第二延伸部，接收从所述第一延伸部或第二延伸部发送的传输指令; 和控制呼叫控制单元来话呼叫从所述第一延伸部传送到所述用户管理单元之后的第二延伸获得在传送指令的第二延伸部的扩展信息，实现主叫电话和所述第二延伸部之间聊天。本发明允许呼叫转移和扩展的拾取器的组中的更方便和及时地不是由区域限制。

7. 发明公开

EP1955533A4 VIRTUAL PERSONAL ASSISTANT FOR HANDLING CALLS IN A COMMUNICATION SYSTEM 审中-公开
标题翻译：虚拟助理个人处理呼叫中的通信系统
公开(公告)号：EP1955533A4
公开(公告)日：2013-01-09
申请号：EP06846414
申请日：2006-11-30
申请人： ON Q TELECOM SYSTEMS CO INC
发明人： TAL REUVEN , TAL OREN , TAYLOR JAMES A
IPC分类号： H04M11/00 , H04M3/42
CPC分类号： H04M3/46 , H04M3/42153 , H04M3/42195 , H04M3/424 , H04M3/527 , H04M2203/2072

8. 发明授权

EP1721428B1 METHODS, APPARATUS AND COMPUTER PROGRAM PRODUCTS FOR DISPATCHING AND PRIORITIZING COMMUNICATION OF GENERIC-RECIPIENT MESSAGES TO RECIPIENTS 有权
标题翻译：方法，设备和计算机程序产品于受益人使用通用接收器发送和地点通信消息的优先级集合
公开(公告)号：EP1721428B1
公开(公告)日：2012-10-31
申请号：EP05702489.5
申请日：2005-02-14
申请人： Nokia Corporation
发明人： ZILLIACUS, Martin , KOLI, Ari
IPC分类号： H04L12/58
CPC分类号： H04M3/527 , H04M3/5307
摘要： Devices, methods and computer program products are provided for dispatching messages to recipients and for prioritizing the dispatch of generic-recipient messages. The device and methods are generally automatic and, thus, require minimal manual intervention by system administrators. Further, the devices and methods are capable of supporting both local and remote message dispatching so as to optimize the system and achieve a lowest cost alternative. In addition, the devices and methods of the present invention dispatch messages over various communication means, such as short-range wireless, Internet, cellular networks and the like.

9. 发明公开

EP2424204A1 SYSTEM AND METHOD FOR PROCESSING EXTENSION TRAFFIC IN VIRTUAL SWITCHBOARD, AND VIRTUAL SWITCHBOARD SERVER 审中-公开
标题翻译：系统和方法处理扩展交通在虚拟KOPPEL场与虚拟KOPPEL场服务器
公开(公告)号：EP2424204A1
公开(公告)日：2012-02-29
申请号：EP09846065.2
申请日：2009-12-21
申请人： ZTE Corporation
发明人： YANG, Cuiping
IPC分类号： H04M3/42
CPC分类号： H04M3/58 , H04M3/42212 , H04M3/527 , H04M2203/1016
摘要： The invention discloses a system and method for processing extension traffic in a virtual switchboard, and a virtual switchboard server, wherein the virtual switchboard server connected to an intelligent network comprises a user management unit, a call control unit and a service control unit. The method comprises: when a calling phone calls a first extension in a group, connecting a speech path between the calling phone and the first extension; when the incoming call is required to be transferred to a second extension in the group, receiving a transfer instruction sent from the first extension or the second extension; and control the call control unit to transfer the incoming call from the first extension to the second extension after the user management unit obtains the extension information of the second extension in the transfer instruction, and realize talking between the calling phone and the second extension. The invention allows call transfer and pickup of extensions in a group to be more convenient and timely and be not restricted by regions.

10. 发明授权

EP1494499B1 Ideal transfer of call handling from automated systems to human operators 有权
标题翻译：人类操作员自动化系统的呼叫控制的理想分配
公开(公告)号：EP1494499B1
公开(公告)日：2009-01-07
申请号：EP04102315.1
申请日：2004-05-26
申请人： MICROSOFT CORPORATION
发明人： Horvitz, Eric J. , Paek, Timothy S.
IPC分类号： H04Q11/04
CPC分类号： H04Q3/64 , G10L15/26 , H04M3/527 , H04M3/54 , H04M2201/14 , H04Q2213/13072 , H04Q2213/1337 , H04Q2213/13378

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