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    • 10. 发明公开
    • UPGRADING METHOD AND SYSTEM FOR COMPUTER TELECOMMUNICATION INTEGRATED DEVICE
    • 澳大利亚共同体系统系统集成电路计算机系统
    • EP2381618A1
    • 2011-10-26
    • EP09848408.2
    • 2009-12-14
    • ZTE Corporation
    • FAN, Zhanhua
    • H04L12/24H04L1/22H04M3/22H04M3/51
    • H04L41/082H04M3/22H04M3/42323H04M3/5183H04M2203/052
    • A method and system for upgrading a computer telecommunication integration equipment is provided, the method comprises: a master computer telecommunication integration (CTI) equipment and a slave CTI equipment register respectively to an automatic call distributor; when the master CTI equipment is upgraded, one or more agents which are in an idle state log out from the master CTI equipment, and log in the slave CTI equipment which has been upgraded; and one or more agent which are in a non-idle state keeping connected with the master CTI equipment, log out from the master CTI equipment after changing to the idle state, and log in the slave CTI equipment which has been upgraded. In the method, it is allowed that an agent in a non-idle state can connect a call when only one CTI server is running during the upgrade of the CTI equipment, user call and communication can not be affected during upgrading the CTI equipment, and service quality of customers is improved.
    • 提供了一种用于升级计算机电信集成设备的方法和系统,所述方法包括:主计算机电信集成(CTI)设备和从CTI设备寄存器分别分配给自动呼叫分配器; 当主CTI设备升级时,处于空闲状态的一个或多个代理从主CTI设备注销,并登录已升级的从站CTI设备; 以及与主CTI设备保持连接的非空闲状态的一个或多个代理,在变为空闲状态之后从主CTI设备退出,并登录已升级的从CTI设备。 在该方法中,允许在CTI设备升级期间只有一个CTI服务器正在运行时,处于非空闲状态的代理可以连接呼叫,在升级CTI设备期间不能影响用户呼叫和通信, 客户服务质量提高。