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1. 发明公开

EP1696327A1 A method and system for serving clients requesting a service from a service provider 审中-公开
标题翻译：方法和系统供谁从服务提供商请求服务的客户
公开(公告)号：EP1696327A1
公开(公告)日：2006-08-30
申请号：EP05445092.9
申请日：2005-12-09
申请人： Telenor ASA
发明人： Calvet, Juan Carlos Lopez , Nord, Martin
IPC分类号： G06F9/46 , G06Q10/00
CPC分类号： G06Q10/02 , G07C11/00 , G07C2011/04
摘要： A system and method for serving clients requesting a service from a service provider is disclosed. The system includes a queue server (1) with wireless access to a mobile terminal operated by the client. When a client wants to access a service, he/she will contact the service provider from the client terminal, supplying the service provider with the ID of the client terminal, a desired notification time and possibly a "service window". The queue server (1) will register said data in a dynamic queue list with associated schedule of service, and arrange the entries in said queue list based on the desired queuing policy. The server will then transmit a message to the client next to be served at the estimated serving time minus the desired notification time.
摘要翻译：一种用于服务客户从服务提供商请求服务系统和方法游离缺失盘。该系统包括具有无线访问由客户操作的移动终端的队列服务器（1）。当客户想要访问的服务，他/她将联系服务提供商从客户端，供与客户终端的ID，通知所需的时间以及可能的“服务窗口”的服务提供商。队列服务器（1）将与服务相关的时间表动态队列列表登记所述数据，并安排根据所需的排队策略中所说的队列列表中的条目。然后服务器会发送一个消息给客户端旁边的估计服务时间减去所需的通知时间送达。

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