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    • 4. 发明公开
    • SYSTEM AND METHOD FOR PROVIDING FEEDBACK TO WIRELESS DEVICE USERS
    • 系统和方法用于提供反馈以用户无线DEVICES
    • EP2005721A2
    • 2008-12-24
    • EP07754377.5
    • 2007-03-29
    • Sybase 365, Inc.
    • DUDLEY, William, H.LOVELL, Robert, C.
    • H04M3/16
    • H04L51/30H04L51/38H04W4/12H04W4/14H04W88/184
    • A user feedback generation and management capability, operating possibly within a Value-Added Service Provider (figure 1. 104), provides key feedback (e.g., information, updates, etc.) to a Mobile Subscriber (112) during, for example, the MS1 receipt of rich content on the MS' Wireless Device (WD). The feedback may be conveyed to a MS' WD through, possibly inter alia, one or more Short Message Service messages. Such feedback may, possibly inter alia, provide details as to why certain content might not be received, suggest one or more alternative content delivery means, etc. and thus serve to obviate what would otherwise be (1 ) a frustrating, disappointing, etc. user experience for the MS and (2) increased customer service costs for the different content and service providers.
    • 用户反馈的生成和管理能力,一种增值服务提供商内可能操作,提供关键反馈(例如,信息,更新等)的移动订户(MS)时,对于实施例,MS的收据的内容丰富 在MS“无线设备(WD)。 该反馈可以通过传送到MS“WD,可能除其他外,一个或多个短消息服务消息。 搜索反馈可能,可能尤其,提供详细原因可能未收到某些内容,表明一个或多个备选内容传输工具等,从而起到消除会是什么,否则是:(1)一个令人沮丧,失望等 对于MS和不同的内容和服务提供商(2)提高客户服务成本的用户体验。