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    • 4. 发明公开
    • A method of determining the cause of an error state in an apparatus
    • Verfahren zum Bestimmen einer Fehlerzustandursache einer Vorrichtung
    • EP1672595A1
    • 2006-06-21
    • EP05256484.6
    • 2005-10-19
    • NCR International, Inc.
    • Ayara, ModupeForrest, Simon JamesDe Lemos, RogerioTimmis, Jon
    • G07D11/00G07C3/00G07F19/00
    • G07D11/0048G07F9/026G07F19/20G07F19/207
    • A method is described for determining the cause of an error state for one or more components within an apparatus. The apparatus comprises a plurality of sensors arranged to monitor the operation of components of the apparatus and a control means arranged to receive said information from said plurality of sensors. The method comprises analysing said sensor information in the form of an error log to ascertain sensor patterns from said sensor information comparing said sensor patterns with detectors, which are predefined patterns, indicative of the condition of said one or more components within the apparatus and classifying said sensor patterns as being indicative of said error state of a component or not based upon a comparison of sensor patterns with said detectors.
    • 描述了一种用于确定装置内的一个或多个部件的错误状态的原因的方法。 该装置包括多个传感器,其布置成用于监视装置的部件的操作;以及控制装置,其布置成从所述多个传感器接收所述信息。 该方法包括以错误日志的形式分析所述传感器信息,以从所述传感器信息中确定传感器图案,以将所述传感器图案与预先确定的模式进行比较,所述检测器是预先确定的模式,所述检测器指示装置内的所述一个或多个部件的状态, 传感器图案基于传感器图案与所述检测器的比较来指示部件的所述错误状态。
    • 5. 发明公开
    • An acoustic coupling product label
    • Akustisch gekoppelter Produktaufkleber
    • EP1542158A1
    • 2005-06-15
    • EP04257568.8
    • 2004-12-06
    • NCR INTERNATIONAL INC.
    • Forrest, Simon JamesMcNicoll, Grant
    • G06K17/00H04M1/275
    • H04M1/275
    • A system comprises an acoustic coupling product label (20) for mounting on a product to be serviced. The label (20) includes a memory (23) for storing information relating to the product to be serviced, control means (29) for controlling the flow of data from the label (20), an activation switch (22), and an acoustic transducer that emits tones corresponding to said product information. The system further includes a telephone (30) and a computerized product support system (50), which collects and interprets the information provided by the label (20). The control means (29) is arranged to control the flow of data from the label (20) to the system (50) at a rate and time required by the system (50).
    • 一种系统包括用于安装在要维修的产品上的声耦合产品标签(20)。 标签(20)包括用于存储与要维修的产品有关的信息的存储器(23),用于控制来自标签(20)的数据流的控制装置(29),激活开关(22)和声音 换能器,其发出与所述产品信息相对应的音调。 系统还包括电话(30)和计算机化产品支持系统(50),其收集和解释由标签(20)提供的信息。 控制装置(29)被布置成以系统(50)所需的速率和时间来控制从标签(20)到系统(50)的数据流。