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1. 发明公开

EP4293516A3 METHOD AND SYSTEM FOR ENHANCING A USER INTERFACE FOR A WEB APPLICATION 审中-实审
公开(公告)号：EP4293516A3
公开(公告)日：2024-01-31
申请号：EP23200249.3
申请日：2019-11-19
申请人： Express Scripts Strategic Development, Inc.
发明人： MYERS, Christopher, M.
IPC分类号： G06F9/44 , G06F11/36 , G06N3/04 , G06N3/08 , G06N7/00 , G06F11/34 , G06N3/044 , G06N3/045 , G06N7/01
摘要： A computer system for improving a user interface (UI), the computer system comprising: a reinforcement module configured to obtain (i) path information indicating a shortest path to a goal in the UI and (ii) a set of user interaction experiments associated with seeking the goal, wherein: each experiment in the set of user interaction experiments includes user tracking data, the path information includes a plurality of steps, and each step of the plurality of steps is associated with a page of the UI; a distance module configured to, for each page of the UI, determine a reinforcement distance for the page based on the set of user interaction experiments; and a step analysis module configured to, for each step of the plurality of steps, determine a count of times that the user tracking data of the set of user interaction experiments indicates a deviation from the step, wherein the determination is based on the determined reinforcement distance for the page of the UI associated with the step, wherein the reinforcement module is configured to, for each step of the plurality of steps: determine whether the step requires reinforcement based on the count, and in response to determining that the step requires reinforcement, generate a reinforcement for the step, wherein generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.

2. 发明公开

EP4350510A1 METHOD AND SYSTEM FOR ENHANCING A USER INTERFACE FOR A WEB APPLICATION 审中-公开
公开(公告)号：EP4350510A1
公开(公告)日：2024-04-10
申请号：EP23200172.7
申请日：2019-11-19
申请人： Express Scripts Strategic Development, Inc.
发明人： MYERS, Christopher, M.
IPC分类号： G06F9/44 , G06F11/36 , G06N3/04 , G06N3/08 , G06N7/00 , G06F11/34 , G10L15/22
摘要： A system for integrating a telephone system and a computing system, the system comprising: an interactive voice response (IVR) platform configured to: obtain a computer-readable command based on an audio input from a user, and in response to obtaining the computer-readable command, (i) determine a web application that corresponds to the computer-readable command, (ii) determine a goal in the web application associated with the computer-readable command, and (iii) obtain information indicating a shortest user interface path to the goal in the web application; and a cobrowse client configured to receive a document object model (DOM) of a current state of the web application from a cobrowse session for a web server hosting the web application, wherein the IVR platform is configured to: based on the DOM from the cobrowse client, determine a next user interface action along the shortest user interface path, and generate a voice prompt for the user based on the next user interface action, and wherein the cobrowse client is configured to receive an updated DOM in response to execution by the user of the next user interface action.

3. 发明公开

EP4293516A2 METHOD AND SYSTEM FOR ENHANCING A USER INTERFACE FOR A WEB APPLICATION 审中-实审
公开(公告)号：EP4293516A2
公开(公告)日：2023-12-20
申请号：EP23200249.3
申请日：2019-11-19
申请人： Express Scripts Strategic Development, Inc.
发明人： MYERS, Christopher, M.
IPC分类号： G06F11/34
摘要： A computer system for improving a user interface (UI), the computer system comprising: a reinforcement module configured to obtain (i) path information indicating a shortest path to a goal in the UI and (ii) a set of user interaction experiments associated with seeking the goal, wherein: each experiment in the set of user interaction experiments includes user tracking data, the path information includes a plurality of steps, and each step of the plurality of steps is associated with a page of the UI; a distance module configured to, for each page of the UI, determine a reinforcement distance for the page based on the set of user interaction experiments; and a step analysis module configured to, for each step of the plurality of steps, determine a count of times that the user tracking data of the set of user interaction experiments indicates a deviation from the step, wherein the determination is based on the determined reinforcement distance for the page of the UI associated with the step, wherein the reinforcement module is configured to, for each step of the plurality of steps: determine whether the step requires reinforcement based on the count, and in response to determining that the step requires reinforcement, generate a reinforcement for the step, wherein generating the reinforcement includes at least one of generating a prompt for an action associated with the step and altering a UI element associated with the step.

4. 发明公开

EP4052131A1 METHOD AND SYSTEM FOR PROGRAMMATICALLY TESTING USER INTERFACE PATHS 无效
公开(公告)号：EP4052131A1
公开(公告)日：2022-09-07
申请号：EP20880811.3
申请日：2020-09-23
申请人： Express Scripts Strategic Development, Inc.
发明人： MYERS, Christopher, M. , SEESER, Ellen, E.
IPC分类号： G06F11/36

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