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1. 发明公开

EP2946347A1 QUERY RESPONSE DEVICE 有权
标题翻译： QUERY应答设备
公开(公告)号：EP2946347A1
公开(公告)日：2015-11-25
申请号：EP14736753.6
申请日：2014-07-03
申请人： Accenture Global Services Limited
发明人： ROYTMAN, Anatoly , NARESSI, Alexandre
IPC分类号： G06N5/00 , G06N5/02
CPC分类号： G06F16/24564 , G06F16/9535 , G06N5/00 , G06N5/025 , G06N20/00 , H04M3/51 , H04M3/5166 , H04M3/5233 , H04M7/00
摘要： The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on at least content of a first user query from a first user and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route said first user query to the selected engine.

2. 发明公开

EP2988255A1 QUERY RESPONSE DEVICE 有权
标题翻译： ABFRAGEBEANTWORTUNGSVORRICHTUNG
公开(公告)号：EP2988255A1
公开(公告)日：2016-02-24
申请号：EP15183342.3
申请日：2014-07-03
申请人： Accenture Global Services Limited
发明人： ROYTMAN, Anatoly , NARESSI, Alexandre
IPC分类号： G06N5/00 , G06N5/02
CPC分类号： G06F17/30507 , G06F17/30867 , G06N5/00 , G06N5/025 , G06N99/005 , H04M3/51 , H04M3/5166 , H04M3/5233 , H04M7/00
摘要： The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine
摘要翻译：本发明涉及一种查询响应装置，包括：适于接收用户查询的输入; 适于存储一个或多个路由规则的存储器（106）; 配置成支持与一个或多个活动代理的交互的一个或多个活动代理引擎（116）一个或多个虚拟助理引擎（120）被配置为支持与人造智能模块（103）实例化的一个或多个虚拟助理的交互; 以及耦合到所述实时代理引擎和所述虚拟助理引擎的路由模块（104），所述路由模块包括处理设备，所述处理设备被配置为：基于来自第一用户的至少第一用户消息的内容来选择与第一用户查询和所述一个或多个路由规则，所述实时代理引擎中的第一个或所述虚拟助理引擎中的第一个; 并且将与第一用户查询相关的一个或多个另外的用户消息路由到所选择的引擎

3. 发明授权

EP2946347B1 QUERY RESPONSE DEVICE 有权
公开(公告)号：EP2946347B1
公开(公告)日：2019-08-21
申请号：EP14736753.6
申请日：2014-07-03
申请人： Accenture Global Services Limited
发明人： ROYTMAN, Anatoly , NARESSI, Alexandre
IPC分类号： G06N5/00 , G06N5/02

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