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1. 发明公开

EP3103038A1 SYSTEMS, APPARATUSES AND METHODS FOR COMMUNICATION FLOW MODIFICATION 有权
标题翻译： SYSTEME，VORRICHTUNGEN UND VERFAHREN ZURKOMMUNIKATIONSSTRÖMUNGSÄNDERUNG
公开(公告)号：EP3103038A1
公开(公告)日：2016-12-14
申请号：EP15746955.2
申请日：2015-02-06
申请人： Contact Solutions, LLC
发明人： DELLOSTRITTO, James J. , HOLL, Randal E. , GRAY, Joshua , HIBBARD, Mike
IPC分类号： G06F17/30
CPC分类号： H04M3/493 , G06F3/0482 , G06F3/04842 , G06F3/167 , G06F9/451 , G06F17/30312 , G06F17/30327 , G06F17/3053 , G06F17/30557 , G06F17/30598 , G06N99/005 , H04M3/5166 , H04M2203/556
摘要： An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.
摘要翻译：一种装置包括：用户接口模块，被配置为接收与用户相关联的用户信息。该装置还包括分类模块，其被配置为将在分类树内定义的分类器应用于用户信息，并且计算表示用户与至少一种用户类型相关联的估计可能性的分类分数。分类模块还被配置为基于分类分数将用户分类为识别的用户类型。该装置还包括被配置为存储与用户相关联的用户帐户信息，与用户相关联的历史信息或与包括用户的用户组相关联的历史信息中的至少一个的数据库。该装置还包括：接口生成模块，被配置为基于数据库中的信息生成信号，该信号指定要呈现给用户的用户界面。

2. 发明公开

EP2842047A4 APPARATUS AND METHODS FOR MULTI-MODE ASYNCHRONOUS COMMUNICATION 无效
标题翻译：装置和方法的多模态异步通信
公开(公告)号：EP2842047A4
公开(公告)日：2015-10-14
申请号：EP13781438
申请日：2013-04-23
申请人： CONTACT SOLUTIONS LLC
发明人： LOGAN PAUL , CLEMENTS VETE , HIBBARD MIKE , GRAY JOSHUA
IPC分类号： G06F15/16 , H04L29/06 , H04M3/42 , H04M3/51 , H04M3/53 , H04M7/00 , H04W4/12
CPC分类号： H04L67/141 , H04L63/08 , H04L63/083 , H04L67/02 , H04L67/146 , H04L67/22 , H04M3/42263 , H04M3/5141 , H04M3/5175 , H04M3/5191 , H04M3/5307 , H04M7/0042 , H04M2203/551
摘要： A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.

3. 发明公开

EP2842047A1 APPARATUS AND METHODS FOR MULTI-MODE ASYNCHRONOUS COMMUNICATION 无效
标题翻译：装置和方法的多模态异步通信
公开(公告)号：EP2842047A1
公开(公告)日：2015-03-04
申请号：EP13781438.0
申请日：2013-04-23
申请人： Contact Solutions, LLC
发明人： LOGAN, Paul , CLEMENTS, Vete , HIBBARD, Mike , GRAY, Joshua
IPC分类号： G06F15/16 , H04L29/06 , H04W4/12
CPC分类号： H04L67/141 , H04L63/08 , H04L63/083 , H04L67/02 , H04L67/146 , H04L67/22 , H04M3/42263 , H04M3/5141 , H04M3/5175 , H04M3/5191 , H04M3/5307 , H04M7/0042 , H04M2203/551
摘要： A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.

4. 发明授权

EP3103038B1 SYSTEMS, APPARATUSES AND METHODS FOR COMMUNICATION FLOW MODIFICATION 有权
公开(公告)号：EP3103038B1
公开(公告)日：2019-03-27
申请号：EP15746955.2
申请日：2015-02-06
申请人： Contact Solutions, LLC
发明人： DELLOSTRITTO, James J. , HOLL, Randal E. , GRAY, Joshua , HIBBARD, Mike
IPC分类号： G06F17/30

5. 发明公开

EP3103038A4 SYSTEMS, APPARATUSES AND METHODS FOR COMMUNICATION FLOW MODIFICATION 有权
公开(公告)号：EP3103038A4
公开(公告)日：2017-11-22
申请号：EP15746955
申请日：2015-02-06
申请人： CONTACT SOLUTIONS LLC
发明人： DELLOSTRITTO JAMES J , HOLL RANDAL E , GRAY JOSHUA , HIBBARD MIKE
IPC分类号： G06F17/30
CPC分类号： H04M3/493 , G06F3/0482 , G06F3/04842 , G06F3/167 , G06F9/4443 , G06F17/30312 , G06F17/30327 , G06F17/3053 , G06F17/30557 , G06F17/30598 , G06N99/005 , H04M3/5166 , H04M2203/556
摘要： An apparatus includes a user interface module configured to receive user information associated with a user. The apparatus also includes a classification module configured to apply a classifier defined within a classification tree to the user information, and to calculate a classification score representing an estimated likelihood that the user is associated with at least one user type. The classification module is also configured to classify the user to an identified user type based on the classification score. The apparatus also includes a database configured to store at least one of user account information associated with the user, historical information associated with the user, or historical information associated with a group of users including the user. The apparatus also includes an interface generation module configured to generate a signal based on the information in the database, the signal specifying a user interface to be presented to the user.

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