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    • 22. 发明公开
    • Maintenance system for image forming apparatuses and maintenance method
    • 系统和Verfahren zur Wartung einer Bilderzeugungsvorrichtung
    • EP1903404A2
    • 2008-03-26
    • EP07017161.6
    • 2007-09-01
    • CANON KABUSHIKI KAISHA
    • Katsumi, Toru
    • G03G15/00
    • H04N1/00344G03G15/0173G03G15/5058G03G15/5079G03G2215/00059H04N1/32122H04N2201/0039H04N2201/0091H04N2201/3274H04N2201/3278
    • A maintenance system for image forming apparatuses, which make it possible to acquire appropriate maintenance information ie, on the one hand, trouble data for reference and, on the other hand, reference data for comparison even when an exceptional trouble has occurred in an image forming apparatus (1), to thereby reduce maintenance time and maintenance costs. When an abnormal image occurs in an image forming apparatus (1) connected to a host computer (300) via a network (400), the image forming apparatus (1) transmits image data of the abnormal image together with supplementary information. The host computer receives the abnormal image data and the supplementary information, and adds these to a database in an HDD. When a transmission request is received from the image forming apparatus (1), the host computer (300) transmits abnormal image data and supplementary information stored in the HDD (105) to the image forming apparatus (1). The image forming apparatus (1) receives the abnormal image data and the supplementary information, and displays these on a display unit (102).
    • 一种用于图像形成装置的维护系统,其可以获得适当的维护信息,即一方面是用于参考的故障数据,另一方面,即使在图像形成中发生特殊故障时也用于比较的参考数据 装置(1),从而减少维护时间和维护成本。 当经由网络(400)连接到主计算机(300)的图像形成装置(1)中出现异常图像时,图像形成装置(1)发送异常图像的图像数据以及补充信息。 主计算机接收异常图像数据和补充信息,并将它们添加到HDD中的数据库。 当从图像形成装置(1)接收到发送请求时,主计算机(300)将存储在HDD(105)中的异常图像数据和补充信息发送到图像形成装置(1)。 图像形成装置(1)接收异常图像数据和补充信息,并将其显示在显示单元(102)上。