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    • 2. 发明授权
    • Rule-based automated return authorization
    • 基于规则的自动退货授权
    • US08666907B1
    • 2014-03-04
    • US13279986
    • 2011-10-24
    • Weinan WangAaron D. KujatZhiyu ZhangZijiang YangStephen J. Sherbert
    • Weinan WangAaron D. KujatZhiyu ZhangZijiang YangStephen J. Sherbert
    • G06Q30/00
    • G06Q30/01
    • A return request processing engine automatically approves or denies requests for authorization to return a purchased item to the seller of the item. The return request processing engine utilizes return request rules to determine whether a particular return request can be approved or denied without input from the seller. When a request is received from a buyer to return an item, the return request processing engine utilizes the return request rules to determine if the request to return the item can be automatically approved or denied without input from the seller. If the return request processing engine cannot automatically approve or deny a return request, the return request processing engine causes a message to be transmitted to the seller of the item that provides a user interface through which the seller can indicate whether the return request is approved or denied by way of a single user input.
    • 退货请求处理引擎自动批准或拒绝授权的请求,将购买的商品退回给该商品的卖方。 返回请求处理引擎利用返回请求规则来确定特定返回请求是否可以被批准或被拒绝而没有来自卖方的输入。 当从买方接收到返回物品的请求时,返回请求处理引擎利用返回请求规则来确定在没有卖方的输入的情况下是否可以自动批准或拒绝返回该项目的请求。 如果返回请求处理引擎不能自动批准或拒绝返回请求,则返回请求处理引擎使得向提供用户界面的项目的卖方发送消息,卖方可以通过该用户界面指示返回请求是否被批准, 通过单个用户输入拒绝。
    • 5. 发明申请
    • Method and device to maintain synchronization tracking in tdd wireless communication
    • 在tdd无线通信中保持同步跟踪的方法和设备
    • US20060227853A1
    • 2006-10-12
    • US10540694
    • 2003-12-29
    • Jingxin LiangZhiyu Zhang
    • Jingxin LiangZhiyu Zhang
    • H04B1/00H04L7/00
    • H04B1/7085H04L7/042
    • A Method to maintain Synchronization Tracking in TDD Wireless Communication comprises steps as follows: a. Dividing a midamble into two parts, then detecting the first one and the second one of the midamble one by one; b: The auto-correlation property operation between the two parts mention above and the corresponding to local midamble, then two peaks are got; c. compare the two peaks amplitude; d. confirming to advance or retard local time base on the result of the compare. Compare to the normal method, the novel interlaced sampling method harm the SNR of channel estimation using midamble very slightly. By using this novel method, the sample frequency can be decreased to only one time of the chip rate of TD-SCDMA system while still maintaining the ability to track the downlink synchronization.
    • 在TDD无线通信中维护同步跟踪的方法包括以下步骤:a。 将midamble分为两部分,然后逐个检测中间码的第一个和第二个; b:上述两部分之间的自相关属性运算和对应的本地中序,得到两个峰; C。 比较两个峰值振幅; d。 确认根据比较结果推迟或延缓当地时间。 与正常方法相比,新颖的隔行扫描采样方法使用midamble非常轻微地损害信道估计的SNR。 通过使用这种新颖的方法,采样频率可以降低到TD-SCDMA系统的码片速率的一个时间,同时仍然保持跟踪下行同步的能力。
    • 6. 发明申请
    • Automatic call distribution system using computer network-based communication
    • 自动呼叫分配系统采用计算机网络通信
    • US20060188086A1
    • 2006-08-24
    • US11351605
    • 2006-02-10
    • Andrew BuseyMark WellsPeter NovoselGovind BalakrishnanPeter BunyanDwight MooreEdward HorvathKirschen SeahStephen ZilkoZhiyu ZhangGeorge CurrieMohammed HoqKenneth BowenChristopher Sanchez
    • Andrew BuseyMark WellsPeter NovoselGovind BalakrishnanPeter BunyanDwight MooreEdward HorvathKirschen SeahStephen ZilkoZhiyu ZhangGeorge CurrieMohammed HoqKenneth BowenChristopher Sanchez
    • H04M3/00
    • H04M3/5191H04M3/5233H04M7/0027H04M2203/551
    • Multiple communication types are integrated into a call center. The communication types can be chat, email, Internet Protocol (IP) voice, traditional telephone, web page, digital image, digital video and other types. Features of the invention include allowing a single agent to handle multiple customers on multiple channels, or “endpoints.” Prioritizing and assigning calls to agents based on a specific criteria such as the number of endpoints assigned to an agent, the agents availability, the priority of a customer call, the efficiency of a given agent and the agent's efficiency at handling a particular communication type call. An agent user interface is described that allows the agent to have control over accepting multiple calls. The agent can drag and drop canned responses, images, URLs, or other information into a window for immediate display on a customer's computer. The system provides for detailed agent performance tracking. The system provides failure recovery by using a backup system. If the network server fails, then the customer is connected directly to an agent. When a failed computer comes back on line, the statistics gathered are then used to synchronize the returned computer. The system provides extensive call recording or “data wake” information gathering. The system provides flexibility in transferring large amounts of historic and current data from one agent to another, and from storage to an active agent. The system integrates human agents' knowledge with an automated knowledge base. The system provides for an agent updating, or adding, to the knowledge base in real time. The system also provides for “blending” of different communication types.
    • 多种通信类型被集成到呼叫中心。 通信类型可以是聊天,电子邮件,互联网协议(IP)语音,传统电话,网页,数字图像,数字视频等。 本发明的特征包括允许单个代理在多个信道或“端点”处理多个客户。 基于特定标准(例如分配给代理的端点数量,代理可用性,客户呼叫的优先级,给定代理的效率和代理处理特定通信类型呼叫的效率)的特定标准来优先分配和分配呼叫 。 描述了允许代理控制接受多个呼叫的代理用户界面。 代理可以将罐头响应,图像,URL或其他信息拖放到窗口中,以立即在客户的计算机上显示。 该系统提供详细的代理性能跟踪。 系统通过使用备份系统提供故障恢复。 如果网络服务器发生故障,则客户直接连接到代理。 当故障计算机重新上线时,收集的统计数据然后用于同步返回的计算机。 该系统提供广泛的呼叫记录或“数据唤醒”信息收集。 该系统提供了将大量历史和当前数据从一个代理传输到另一个代理程序以及从存储转移到活动代理的灵活性。 该系统将人类知识与自动化知识库相结合。 该系统实时地向代理更新或添加到知识库中。 该系统还提供了不同通信类型的“混合”。