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    • 4. 发明授权
    • Method for detecting and processing information relevant to establishing a telephone connection in a CTI system and corresponding CTI system
    • 用于在CTI系统和相应的CTI系统中检测和处理与建立电话连接有关的信息的方法
    • US06393115B1
    • 2002-05-21
    • US09646496
    • 2000-09-18
    • Dietmar KraussUwe Krüger
    • Dietmar KraussUwe Krüger
    • H04M342
    • H04L61/00H04L12/6418H04L29/12009H04M1/27H04M1/27455H04M1/274558H04M3/42323Y10S707/99933
    • A method is provided for determining and processing items of information that are relevant for setting up a telephone connection in a CTI (Computer Telephony Integration) system, as well as corresponding CTI system. A user of the CTI system can at will mark character strings shown on a display screen (11) of the computer (4) of the CTI system, which strings can in particular be independent of the programs respectively running on the computer (4). The character string marked by the user is automatically evaluated and is differently processed dependent on its content, that is, dependent on whether it is a string of numerals or a string of letters, so that, for example, given the presence of a string of numerals the call number corresponding to the string of numerals is automatically dialed via the CTI system, and given the presence of a string of letters an entry in a database corresponding to the string of letters can automatically be sought, in order subsequently to read out from the database the call number corresponding to the string of letters, and to dial this number.
    • 提供了一种用于确定和处理与CTI(计算机电话集成)系统中的电话连接相关的信息项以及相应的CTI系统的方法。 CTI系统的用户可以将标记在CTI系统的计算机(4)的显示屏(11)上所示的字符串,该字符串可以特别地独立于在计算机(4)上运行的程序。 由用户标记的字符串被自动评估,并根据其内容进行不同的处理,也就是说,取决于它是一串数字还是一串字母,以便例如给定一个字符串 通过CTI系统自动拨打对应于数字串的呼叫号码,并且给定字符串的存在,可以自动地寻找与字符串对应的数据库中的条目,以便随后从 数据库的电话号码对应的字母字符串,并拨打这个号码。