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1. 发明授权

US07133512B2 Conference call aggregation using an interactive voice response system 有权
标题翻译：使用交互式语音应答系统的电话会议聚合
公开(公告)号：US07133512B2
公开(公告)日：2006-11-07
申请号：US10697220
申请日：2003-10-30
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Fang Wang
IPC分类号： H04M3/42
CPC分类号： H04M3/565 , H04M3/493 , H04M3/56 , H04M2203/2072
摘要： Within an interactive voice response system, a method of aggregating conference calls can include registering a caller with the interactive voice response system, accessing a calendar system used by the registered caller to determine teleconference data specifying at least a telephone number for a scheduled conference call, and, at approximately a time of the conference call, automatically calling the telephone number for the conference call. The method also can include establishing contact with the registered caller and joining the registered caller with the conference call.
摘要翻译：在交互式语音响应系统内，汇聚电话会议的方法可以包括：向交互式语音响应系统注册呼叫者，访问由所注册的呼叫者使用的日历系统，以确定至少指定一个预定电话会议的电话号码的电话会议数据，并且在电话会议的大约一个时刻，自动呼叫电话会议的电话号码。该方法还可以包括与注册的呼叫者建立联系，并将登记的呼叫者加入电话会议。

2. 发明授权

US07457395B2 Dynamic allocation of voice ports and menu options in an interactive voice recognition system 失效
标题翻译：在交互式语音识别系统中动态分配语音端口和菜单选项
公开(公告)号：US07457395B2
公开(公告)日：2008-11-25
申请号：US10736029
申请日：2003-12-15
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M1/64
CPC分类号： H04M3/2227 , H04M3/493 , H04M2201/40
摘要： A method (100) of dynamically assigning a plurality of voice ports and arranging a plurality of menu choice prompting sequences for at least one application includes the step of receiving (102) a plurality of incoming calls and monitoring (104) at least one among a recognition error rate for each menu option and execution path, a success rate for completing a desired transaction and an associated origination number, and monitoring frequently used menu options. In response to the monitoring steps, at least one of the menu choice prompting sequences among the plurality of menu choice prompting sequences can be rearranged (110) and at least one voice port among the plurality of voice ports can be reassigned (114).
摘要翻译：动态分配多个语音端口并为至少一个应用安排多个菜单选择提示序列的方法（100）包括以下步骤：接收（102）多个来话呼叫并监视（104）至少一个每个菜单选项和执行路径的识别错误率，用于完成所需交易的成功率和相关联的发起号码，以及监视经常使用的菜单选项。响应于监视步骤，多个菜单选择提示序列中的菜单选择提示序列中的至少一个可以被重新排列（110），并且多个语音端口中的至少一个语音端口可被重新分配（114）。

3. 发明授权

US07308079B2 Automating testing path responses to external systems within a voice response system 有权
标题翻译：自动测试路径响应语音响应系统中的外部系统
公开(公告)号：US07308079B2
公开(公告)日：2007-12-11
申请号：US10736315
申请日：2003-12-15
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M1/24
CPC分类号： H04M3/493 , H04M1/24 , H04M3/22
摘要： A method of testing path a voice response system can include establishing a voice link between a test system and a voice response system and playing voice prompts to the test system over the voice link. The method also can include sending execution information to the test system over the voice link.
摘要翻译：语音应答系统的测试路径的方法可以包括在测试系统和语音响应系统之间建立语音链路，并通过语音链路向测试系统播放语音提示。该方法还可以包括通过语音链路向执行信息发送测试系统。

4. 发明授权

US07260537B2 Disambiguating results within a speech based IVR session 有权
标题翻译：在基于语音的IVR会话中消除歧义
公开(公告)号：US07260537B2
公开(公告)日：2007-08-21
申请号：US10396081
申请日：2003-03-25
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： G10L11/00 , G10L21/00 , H04M11/00 , H04M3/42
CPC分类号： G10L15/1815
摘要： Within an interactive voice response system, a method of automatically disambiguating results presented to a user can include determining the identity of a user within an interactive voice response session, receiving user inputs specifying selections in an interactive voice response menu hierarchy, and storing historical information specifying the user selections within a profile associated with the identity of the user. For at least one subsequent input from the user, identifying the historical information associated with the identity of the user and using the historical information to reduce a number of possible selections in the interactive voice response menu hierarchy which are presented to the user.
摘要翻译：在交互式语音响应系统中，自动消除呈现给用户的结果的方法可以包括确定交互式语音响应会话内的用户的身份，接收指定交互式语音响应菜单层次中的选择的用户输入，以及存储指定在与用户的身份相关联的简档内的用户选择。对于来自用户的至少一个后续输入，识别与用户的身份相关联的历史信息并使用历史信息来减少呈现给用户的交互式语音响应菜单层级中的可能选择的数量。

5. 发明授权

US07092738B2 Navigation of interactive voice response application using a wireless communications device graphical user interface 有权
标题翻译：使用无线通信设备图形用户界面导航交互式语音应答应用
公开(公告)号：US07092738B2
公开(公告)日：2006-08-15
申请号：US10324955
申请日：2002-12-20
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04N1/00 , H04N1/38
CPC分类号： H04M1/72583 , H04M1/72547 , H04M3/493 , H04M2201/42 , H04M2250/22
摘要： A method and machine readable storage for facilitating communications between a user and an interactive voice response (IVR) application. The method includes the step of configuring to be displayed on a wireless communications device having a graphical user interface (GUI) at least one menu which includes user selectable options correlating to available IVR options. Responsive to a communications link being established between the wireless communications device and the IVR application, the menu is forwarded to the wireless communications device for presentation to the user on the GUI. A user selection is received via the GUI and an IVR operation is performed corresponding to the menu selection.
摘要翻译：一种用于促进用户与交互式语音响应（IVR）应用之间的通信的方法和机器可读存储器。该方法包括配置为在具有图形用户界面（GUI）的无线通信设备上显示至少一个菜单的步骤，该菜单包括与可用的IVR选项相关的用户可选择的选项。响应于在无线通信设备和IVR应用之间建立的通信链路，菜单被转发到无线通信设备以在GUI上呈现给用户。经由GUI接收用户选择，并且对应于菜单选择执行IVR操作。

6. 发明授权

US08661112B2 Customized interactive voice response menus 有权
标题翻译：定制的交互式语音响应菜单
公开(公告)号：US08661112B2
公开(公告)日：2014-02-25
申请号：US10326687
申请日：2002-12-20
申请人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： G06F15/16
CPC分类号： H04M3/493 , H04M3/42059 , H04M2203/355
摘要： A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be stored. A request to initiate an interactive voice response session can be received. The interactive voice response system can determine an identity for a user making the request. The interactive voice response system can generate a customized menu for the user. At least a portion of the customized menu can be based upon the usage data. The customized menu can be presented to the user.
摘要翻译：用于提供定制的交互式语音响应菜单的方法可以包括监视与交互式语音响应系统的用户交互。可以存储有关用户交互的数据。可以接收到发起交互式语音响应会话的请求。交互式语音响应系统可以确定发出请求的用户的身份。交互式语音应答系统可以为用户生成定制的菜单。定制菜单的至少一部分可以基于使用数据。定制菜单可以呈现给用户。

7. 发明授权

US07216287B2 Personal voice portal service 失效
标题翻译：个人语音门户服务
公开(公告)号：US07216287B2
公开(公告)日：2007-05-08
申请号：US10211155
申请日：2002-08-02
申请人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： G06F17/00 , G06F17/24 , G06F15/16 , G10L21/00
CPC分类号： G06F17/218
摘要： A method of deriving audio content from visual content can include modifying a visual markup language document requested by a client computer system to specify a control for generating an audio markup language document version of the visual markup language document. The modified visual markup language document can be provided to the client computer system. Responsive to a selection of the control, an audio markup language document version of the visual markup language document can be generated. The audio markup language document can be saved for subsequent presentation through an audio interface.
摘要翻译：从视觉内容导出音频内容的方法可以包括修改由客户计算机系统请求的视觉标记语言文档，以指定用于生成视觉标记语言文档的音频标记语言文档版本的控件。修改后的视觉标记语言文档可以提供给客户端计算机系统。响应于控件的选择，可以生成视觉标记语言文档的音频标记语言文档版本。可以保存音频标记语言文档，以便通过音频接口进行后续显示。

8. 发明授权

US07180985B2 Interactive voice response (IVR) aggregation master service 失效
标题翻译：交互式语音应答（IVR）聚合主服务
公开(公告)号：US07180985B2
公开(公告)日：2007-02-20
申请号：US10649052
申请日：2003-08-27
申请人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
发明人： Vicki L. Colson , Thomas E. Creamer , Brent L. Davis , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M11/00
CPC分类号： H04M3/493 , H04M3/382 , H04M7/00
摘要： A method of aggregating interactive voice response services from a plurality of interactive voice response systems can include, for at least one caller, storing service information for a plurality of services within an interactive voice response system. Each service can be accessible through a corresponding one of the plurality of interactive voice response systems. The method further can include receiving a call from the caller and receiving an input from the caller over the call, wherein the input identifies at least one of the plurality of services and corresponding interactive voice response systems. The method also can include accessing the interactive voice response system corresponding to the identified service on behalf of the caller, retrieving information from the interactive voice response system, and providing the retrieved information to the caller.
摘要翻译：从多个交互式语音响应系统聚合交互式语音响应服务的方法可以包括对于至少一个呼叫者，在交互式语音响应系统内存储多个服务的服务信息。每个服务可以通过多个交互式语音响应系统中相应的一个访问。该方法还可以包括从呼叫者接收呼叫并通过呼叫接收来自呼叫者的输入，其中所述输入识别所述多个服务中的至少一个和对应的交互式语音响应系统。该方法还可以包括代表呼叫者访问对应于所识别的服务的交互式语音响应系统，从交互式语音响应系统检索信息，以及将检索到的信息提供给呼叫者。

9. 发明申请

US20100316210A1 AUTOMATIC CALL COMPLETION IN A DIRECTORY ASSISTANCE SYSTEM 有权
标题翻译：自动呼叫完成在目录辅助系统中
公开(公告)号：US20100316210A1
公开(公告)日：2010-12-16
申请号：US12849137
申请日：2010-08-03
申请人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4935 , H04M15/00 , H04M15/83 , H04M15/858 , H04M2215/8183 , H04M2215/82
摘要： A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from a calling party over the PSTN. An address for the calling party can be retrieved from the PSTN and an address for a telephone number produced by the directory assistance request can be second retrieved from within the directory assistance system. Prospective telephone charges can be computed based upon the retrieved addresses and the calling party can be prompted with the computed prospective charges. Finally, a call can be automatically completed between the calling party and the telephone number.
摘要翻译：一种与公共交换电话网（PSTN）一致地在目录辅助系统中自动呼叫完成的方法，系统和装置。根据本发明，目录辅助系统中的自动呼叫完成的方法可以包括通过PSTN接收和处理来自主叫方的目录援助请求。可以从PSTN检索呼叫方的地址，并且可以从目录辅助系统中二次检索由目录协助请求产生的电话号码的地址。可以根据检索到的地址计算预期电话费，并且可以用计算的预期费用提示主叫方。最后，可以在主叫方和电话号码之间自动完成呼叫。

10. 发明授权

US07792267B2 Automatic call completion in a directory assistance system 失效
标题翻译：在目录辅助系统中自动完成呼叫
公开(公告)号：US07792267B2
公开(公告)日：2010-09-07
申请号：US10852909
申请日：2004-05-25
申请人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
发明人： Thomas E. Creamer , Peeyush Jaiswal , Victor S. Moore
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04M3/4935 , H04M15/00 , H04M15/83 , H04M15/858 , H04M2215/8183 , H04M2215/82
摘要： A method, system and apparatus for automatic call completion in a directory assistance system in concert with the public switched telephone network (PSTN). In accordance with the present invention, a method for automatic call completion in a directory assistance system can include receiving and processing a directory assistance request from a calling party over the PSTN. An address for the calling party can be retrieved from the PSTN and an address for a telephone number produced by the directory assistance request can be second retrieved from within the directory assistance system. Prospective telephone charges can be computed based upon the retrieved addresses and the calling party can be prompted with the computed prospective charges. Finally, a call can be automatically completed between the calling party and the telephone number.
摘要翻译：一种与公共交换电话网（PSTN）一致地在目录辅助系统中自动呼叫完成的方法，系统和装置。根据本发明，目录辅助系统中的自动呼叫完成的方法可以包括通过PSTN接收和处理来自主叫方的目录援助请求。可以从PSTN检索呼叫方的地址，并且可以从目录辅助系统中二次检索由目录协助请求产生的电话号码的地址。可以根据检索到的地址计算预期电话费，并且可以用计算的预期费用提示主叫方。最后，可以在主叫方和电话号码之间自动完成呼叫。

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