会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 10. 发明授权
    • Remote assistance
    • 远程协助
    • US07539733B2
    • 2009-05-26
    • US11215527
    • 2005-08-30
    • Mazhar MohammedAvronil BhattacharjeeJustin Kwak
    • Mazhar MohammedAvronil BhattacharjeeJustin Kwak
    • G06F15/16
    • H04L41/5074G06F21/33H04L41/28H04L43/0811H04L63/04H04L63/08H04L67/125H04L69/329
    • Systems and methods for remote assistance. A user computer is able to generate a ticket that includes temporary credentials for a remote assistance account of the user computer. The ticket is escalated to an expert, who activates the ticket and requests a connection with the user using the encrypted credentials. The user can accept this request if the credentials are validated and provide the expert with a view of the user's desktop. The expert, if necessary, can request control of the user computer and the user can either grant or deny this request. If granted, the user computer can unilaterally terminate the control that was provided to the expert. Because the credentials in the ticket are encrypted, the expert does not know the actual password to the remote assistance account and can only access the user computer interactively.
    • 用于远程协助的系统和方法。 用户计算机能够生成包括用户计算机的远程协助帐户的临时证书的票据。 该票据升级为专家,该专家将激活票证,并使用加密凭证请求与用户的连接。 如果凭证被验证,用户可以接受此请求,并向专家提供用户桌面的视图。 如果需要,专家可以请求对用户计算机的控制,并且用户可以授予或拒绝该请求。 如果被授权,用户计算机可以单方面终止提供给专家的控制。 由于票证中的凭证已加密,专家不知道远程协助帐户的实际密码,只能以交互方式访问用户计算机。