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1. 发明申请

WO03038708A8 TECHNICAL SUPPORT SYSTEM 审中-公开
标题翻译：技术支持系统
公开(公告)号：WO03038708A8
公开(公告)日：2003-11-13
申请号：PCT/JP0209167
申请日：2002-09-09
申请人： TOSHIBA TEC KK
发明人： UENO TOSHIO
IPC分类号： G06Q10/06 , G06Q10/10 , G06F17/60
CPC分类号： G06Q10/10 , G06Q10/063112 , G06Q10/063114
摘要： L'invention concerne un système d'assistance technique comprenant une section SIP fournissant des pages Web comme interface d'entrée et de sortie d'informations, une section KB permettant de stocker une pluralité de rapports de réclamations et de solutions associées à ces rapports, ainsi qu'une section CH servant à enregistrer dans la section KB un nouveau rapport de réclamation dans lequel au moins un titre de réclamation est structuré en une combinaison d'éléments prédéterminés d'informations de définition sur la base d'une entrée de contenu de réclamation dans une page Web client, le nouveau rapport de réclamation enregistré étant géré comme une réclamation non résolue nécessitant une réponse de l'ingénieur. Plus particulièrement, la section CH est conçue pour désigner un ingénieur pour la prise en charge d'une opération d'assistance en vue d'obtenir une solution à ce nouveau rapport de réclamation, sur la base des degrés d'importance des opérations d'assistance déjà attribuées aux ingénieurs d'une division en charge, et de l'état d'avancement de ces opérations d'assistance.

2. 发明申请

WO03038710A2 METHOD, SYSTEM AND COMPUTER PROGRAM PRODUCT FOR COPING WITH THE CHANGES IN HARDWARE 审中-公开
标题翻译：方法，系统和计算机程序产品用于硬件中的更改
公开(公告)号：WO03038710A2
公开(公告)日：2003-05-08
申请号：PCT/JP0209169
申请日：2002-09-09
申请人： TOSHIBA TEC KK
发明人： UENO TOSHIO
IPC分类号： G06Q10/06 , G06Q30/06 , G06F17/60
CPC分类号： G06Q10/06 , G06Q30/06
摘要： A method for coping a change in hardware accesses a product of a user through a network and acquires information on the product of the user. It further acquires information on a part to be changed, and generates information on a product that requires change of a part from the acquired information on the product of the user and information on the part to be changed.
摘要翻译：用于应对硬件变化的方法通过网络访问用户的产品并获取关于用户的产品的信息。进一步获取关于要改变的部分的信息，并且从所获取的用户信息的信息和关于要改变的部分的信息的信息生成需要更改部分的产品的信息。

3. 发明专利

DE60210474D1 未知
公开(公告)号：DE60210474D1
公开(公告)日：2006-05-18
申请号：DE60210474
申请日：2002-09-09
申请人： TOSHIBA TEC KK
发明人： UENO TOSHIO
IPC分类号： G05B23/02 , G06Q10/06 , G06Q10/10
摘要： A method for providing backup data utilizing a remote maintenance system acquires claim information and generates a necessary backup data item from the claim information. Further, it accesses a product of a user through a network and acquires information corresponding to the backup data item from the product of the user.

4. 发明专利

DE60210474T2 未知
公开(公告)号：DE60210474T2
公开(公告)日：2006-10-19
申请号：DE60210474
申请日：2002-09-09
申请人： TOSHIBA TEC KK
发明人： UENO TOSHIO
IPC分类号： G05B23/02 , G06Q10/06 , G06Q10/10
摘要： A method for providing backup data utilizing a remote maintenance system acquires claim information and generates a necessary backup data item from the claim information. Further, it accesses a product of a user through a network and acquires information corresponding to the backup data item from the product of the user.

5. 发明专利

JP2003131849A IMAGE CREATING SYSTEM AND CONTROL METHOD THEREOF 审中-公开
公开(公告)号：JP2003131849A
公开(公告)日：2003-05-09
申请号：JP2001322419
申请日：2001-10-19
申请人： TOSHIBA TEC KK
发明人： YASUDA YOKO , ISHIDA TAKAO , UENO TOSHIO , SHIOIRI KATSUO , SHIMIZU SEIYA
IPC分类号： B41J29/38 , B41J29/46 , G03G21/00 , G03G21/02 , G06F3/12
摘要： PROBLEM TO BE SOLVED: To reduce the burden of a clerk by grasping use status of consumables such as toner cartridge or recording paper, and by automatically ordering them if necessary. SOLUTION: It is judged whether the number of each size of used paper of monochrome and color is reached to the number of order or not from value of a counter, and if it is necessary to be ordered, order information of the paper is transmitted to a POS terminal. And, the order information of the recording paper is transmitted to an order destination from the POS terminal via a host computer. Besides, the amount of consumption of the toner is calculated from the value of the counter, and it is judged whether the toner cartridge should be ordered or not, then if it should be ordered, order information of the toner cartridge is transmitted to the POS terminal. And, the order information of the toner cartridge is transmitted to the order destination from the POS terminal via the host computer.

6. 发明专利

JP2003141284A SYSTEM AND METHOD FOR ISSUING CLAIM REPORT AND CLAIM REPORT ISSUING PROCESSING PROGRAM 审中-公开
公开(公告)号：JP2003141284A
公开(公告)日：2003-05-16
申请号：JP2002278023
申请日：2002-09-24
申请人： TOSHIBA TEC KK
发明人： UENO TOSHIO
IPC分类号： G06Q10/10 , G06Q30/02 , G06F17/60
摘要： PROBLEM TO BE SOLVED: To issue claim reports to a technical service head office when the claim reports arrive at a fixed condition in a local corporation. SOLUTION: Product information about sold products and reports without solutions are stored in a master data storing part 11, a point calculating part 14 calculates points on the basis of results obtained by analyzing the product information and a preset condition for analysis results for every analysis decision item in which the reports are periodically analyzed and decided and also totals points for every analysis decision item, and a claim repot issuing part 16 issues claim reports to a computer system of the technical service head office from a computer system of the local corporation on the basis of the points and a preset point range for issuing claim reports.

7. 发明专利

JP2003141273A HOTEL SYSTEM, SERVER TO BE USED FOR THE SYSTEM, PERSONAL COMPUTER AND PRINTER FOR RENT, AND COMPUTER-READABLE RECORDING MEDIUM 审中-公开
公开(公告)号：JP2003141273A
公开(公告)日：2003-05-16
申请号：JP2001338117
申请日：2001-11-02
申请人： TOSHIBA TEC KK
发明人： ISHIDA TAKAO , UENO TOSHIO , SHIOIRI KATSUO , SHIMIZU SEIYA , YASUDA YOKO
IPC分类号： G06Q10/00 , G06Q50/00 , G06Q50/10 , G06Q50/12 , H04N1/00 , H04N1/32 , G06F17/60
摘要： PROBLEM TO BE SOLVED: To offer sufficient service for lodgers and to protect information. SOLUTION: In this hotel system constituted by connecting a communication line 4 wired in a lodging room 2, a personal computer 7 for rent arranged in a business room 3 and a server 10 via a LAN 1, when the information is received from a customer terminal 5 connected with the communication line, the server adds security by a room key code to it and stores it in an internal memory and when a takeout request of the information is issued from the personal computer, transmits applicable information to the personal computer after judging the propriety of the room key code. The personal computer fetches the room key code, starts an application program in a set language, in addition, starts an application program in a language different from the one set by selection, adds the room key code to the server and performs a fetch request of the information.

8. 发明专利

JP2003162597A RANK ASSIGNMENT SYSTEM, RANK ASSIGNMENT METHOD AND RANK ASSIGNMENT PROCESSING PROGRAM 审中-公开
公开(公告)号：JP2003162597A
公开(公告)日：2003-06-06
申请号：JP2002278024
申请日：2002-09-24
申请人： TOSHIBA TEC KK
发明人： UENO TOSHIO
IPC分类号： G06Q10/10 , G06Q30/02 , G06F17/60
摘要： PROBLEM TO BE SOLVED: To assign a rank for appropriately indicating importance to a claim report in order to determine priority for dealing with a claim. SOLUTION: A rank assignment system 1 provides a terminal devices 3 connected to the Internet with Web pages using a SIP part 11, receives a claim from the Web pages, using a PC part 17, for every analytical judgement item for analyzing and judging the claim received, calculates a point based on a result obtained by analyzing stored product information on a sold product and a predetermined condition for the result, adds up the point for each of the analytical judgment items, and, using a PRC part 20, based on the range of totalized point and a point to which a predetermined rank is assigned, assigns a rank to the claim. COPYRIGHT: (C)2003,JPO

9. 发明专利

JP2002279097A TECHNICAL SUPPORT SYSTEM, TECHNICAL SUPPORT METHOD AND RECORDING MEDIUM FOR TECHNICAL SUPPORT PROGRAM 审中-公开
公开(公告)号：JP2002279097A
公开(公告)日：2002-09-27
申请号：JP2001191799
申请日：2001-06-25
申请人： TOSHIBA TEC KK
发明人： NOZAKI MINEO , UENO TOSHIO
IPC分类号： G06F17/30 , G06N5/04 , G06Q10/06 , G06Q30/02 , G06F17/60
摘要： PROBLEM TO BE SOLVED: To rapidly solve a claim for a product. SOLUTION: The technical support system is provided with a service information portal part 10 for providing a web page as an information input/output interface and a knowledge base part 16 for storing various claim reports and solutions answered by an engineer with respect to the claim reports. The system is especially provided with a claim handling part 14 for registering in the knowledge base part 16 a new claim report in which at least a claim title is structured as a combination of prescribed items of definition information based on claim contents inputted to a customer web page, and managing the new claim report as an unsolved claim which requires an answer from the engineer.

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