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1. 发明授权

US06512823B2 Multiline telephone including interacting call appearances 有权
标题翻译：多线电话，包括互动通话
公开(公告)号：US06512823B2
公开(公告)日：2003-01-28
申请号：US09174124
申请日：1998-10-16
申请人： Sudhir R. Ahuja , Venkatesh Krishnaswamy
发明人： Sudhir R. Ahuja , Venkatesh Krishnaswamy
IPC分类号： H04M342
CPC分类号： H04M3/56 , H04M3/568 , H04M9/00
摘要： Interacting call appearances are realized by enabling voice input/output to be simultaneously available on any combination of call appearances at a given time on a given terminal. Consequently, a user may, for example, listen to the voice output of one or more call appearances that are active at the terminal at a given time. Additionally, the user may direct voice input to one or more call appearances that are active at the terminal at a given time. Thus, the user, at any given time, may listen or speak to one or more parties on unrelated calls. Additionally, a user can employ more than one voice input/output device at his/her terminal. Specifically, the ability to simultaneously use more than one call appearance at a terminal at a given time is realized by separating call control from media routing and input/output control. Thus, the appearance of a call at a terminal is separated from the voice input/output that is required for the call. To this end, a user terminal or resources available to it must have the capability of mixing multiple channels of audio, as well as, the capability of multiplexing/demultiplexing voice inputs and outputs into and from line appearances.
摘要翻译：通过在给定终端上的给定时间的呼叫出现的任何组合上同时可用语音输入/输出来实现交互呼叫出现。因此，用户可以例如在给定时间收听在终端处于活动状态的一个或多个呼叫出现的语音输出。此外，用户可以在给定时间将语音输入指向在终端处于活动状态的一个或多个呼叫外观。因此，在任何给定的时间，用户可以在不相关的呼叫上听或说话。此外，用户可以在他/她的终端处使用多于一个的语音输入/输出设备。具体来说，通过将呼叫控制与媒体路由和输入/输出控制分开来实现在给定时间在终端上同时使用多于一个呼叫外观的能力。因此，在终端处的呼叫的出现与呼叫所需的语音输入/输出分离。为此，可用于其的用户终端或资源必须具有混合多个音频通道的能力，以及将语音输入和输出复用/解复用到线路外观中的能力。

2. 发明授权

US08868406B2 System and method for classifying communications that have low lexical content and/or high contextual content into groups using topics 有权
标题翻译：使用主题将具有低词汇内容和/或高背景内容的通信分类为组的系统和方法
公开(公告)号：US08868406B2
公开(公告)日：2014-10-21
申请号：US12978983
申请日：2010-12-27
申请人： Vikranth Babu Tirumalachetty , Krishna Kishore Dhara , Venkatesh Krishnaswamy , Eunsoo Shim , Xiaotao Wu
发明人： Vikranth Babu Tirumalachetty , Krishna Kishore Dhara , Venkatesh Krishnaswamy , Eunsoo Shim , Xiaotao Wu
IPC分类号： G06F17/27
CPC分类号： G06F17/2745
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for identifying document topics. A system configured to practice the method receives a document from a corpus of documents, learns interpersonal relationships of users associated with the document, performs a lexical analysis of the document, and, based on the interpersonal relationships of the users and the lexical analysis, identifying a topic for the document. The approaches disclosed herein can integrate user-people relationships to identify topics for documents with low lexical or high contextual content. The system can learn this user-people relationship from context. The system uses this learned behavior to identify communication documents correctly. Another aspect is the separation of the two phases. The system overlays the learned model on the lexical topic analysis, allowing the system to capture user-defined topics and user behavior that is learned from other factors such as medium (calls, events, etc) or user preferences.
摘要翻译：本文公开了用于识别文档主题的系统，方法和非暂时的计算机可读存储介质。配置为实施该方法的系统从文档语料库接收文档，学习与文档相关联的用户的人际关系，对文档进行词法分析，并且基于用户的人际关系和词汇分析，识别该文档的主题。本文公开的方法可以将用户 - 人员关系集成以识别具有低词汇或高语境内容的文档的主题。该系统可以从上下文中学习这个用户与人的关系。系统使用此学习行为来正确识别通信文档。另一方面是分离两相。该系统将学习的模型覆盖在词汇主题分析上，从而允许系统捕获用户定义的主题和从诸如中等（呼叫，事件等）或用户偏好等其他因素学习的用户行为。

3. 发明申请

US20130144682A1 SYSTEM AND METHOD FOR ENHANCING COMMUNICATION SERVICES BASED ON USER BEHAVIOR AND RELATIVE TRENDING PATTERNS 审中-公开
标题翻译：基于用户行为和相关趋势模式增强通信服务的系统和方法
公开(公告)号：US20130144682A1
公开(公告)日：2013-06-06
申请号：US13308832
申请日：2011-12-01
申请人： Krishna Kishore Dhara , Prasad Vishwas Katre , Venkatesh Krishnaswamy
发明人： Krishna Kishore Dhara , Prasad Vishwas Katre , Venkatesh Krishnaswamy
IPC分类号： G06Q10/00
CPC分类号： G06Q10/04 , G06Q10/107 , G06Q30/0201 , G06Q50/01
摘要： Disclosed herein are systems, methods, and non-transitory computer-readable storage media for enhancing communication services based on relative trending. A system configured to practice the method identifies, from a set of historical communication data associated with a user, relative trending data. Based on the relative trending data, the system identifies a plurality of communication periods within the historical communication data. For a time series associated with one of the communication periods, the system identifies a relative trending pattern in the relative trending data, and performs an action based on a comparison of current communication data to the relative trending pattern for a respective communication period. The communication period can be a fixed, recurring duration of time. The relative trending data is typically associated with at least one variable, which may be, for example, a second user. The system can identify and use trend peaks, patterns, and confidence levels in this approach.
摘要翻译：本文公开了用于基于相对趋势增强通信服务的系统，方法和非暂时的计算机可读存储介质。被配置为练习该方法的系统从与用户相关联的一组历史通信数据中识别相对趋势数据。基于相对趋势数据，系统识别历史通信数据内的多个通信时段。对于与通信周期中的一个相关联的时间序列，系统识别相对趋势数据中的相对趋势模式，并且基于当前通信数据与相应通信时段的相对趋势模式的比较来执行动作。通信期可以是固定的，重复的持续时间。相对趋势数据通常与至少一个变量相关联，变量可以是例如第二用户。该方法可以识别和使用趋势峰值，模式和置信水平。

4. 发明授权

US08300558B2 Feature interaction detection in multi-party calls and calls with bridged appearances 有权
标题翻译：多方通话中具有桥接外观的呼叫功能交互检测
公开(公告)号：US08300558B2
公开(公告)日：2012-10-30
申请号：US12392429
申请日：2009-02-25
申请人： John Buford , Mario Kolberg , Venkatesh Krishnaswamy , Krishna Kishore Dhara , Xiaotao Wu
发明人： John Buford , Mario Kolberg , Venkatesh Krishnaswamy , Krishna Kishore Dhara , Xiaotao Wu
IPC分类号： H04L11/00
CPC分类号： H04M3/4217 , H04L65/1006 , H04L65/1086 , H04L65/4046 , H04M3/428 , H04M3/56 , H04M3/58
摘要： A method is disclosed for detecting feature interactions in multi-party calls (i.e., calls involving more than two endpoints), and in calls with bridged appearances. In accordance with the illustrative embodiment, a set of rules is applied to the specifications of two features in order to detect interactions between the features. The rules specify conditions for, or relationships among, the original connections for the features, the resulting connections for the features, the triggering party for the features, and the originating and terminating parties of connections. A rule is considered matched for a multi-party call when any of the original and resulting connections for the call match the conditions of the rule. Similarly, a rule is considered matched for a call with one or more bridged appearances when any of the original and resulting connections for the call, including those of bridged appearances, match the conditions of the rule.
摘要翻译：公开了一种用于检测多方呼叫中的特征交互（即，涉及多于两个端点的呼叫）以及具有桥接外观的呼叫中的特征交互的方法。根据说明性实施例，为了检测特征之间的相互作用，将一组规则应用于两个特征的规范。规则规定了特征的原始连接，特征的结果连接，特征的触发方以及连接的始发端和终端方的条件或关系。当呼叫的任何原始和结果连接符合规则的条件时，将认为规则与多方呼叫匹配。类似地，当呼叫的任何原始和结果连接（包括桥接外观）的任何一个匹配规则的条件时，一个规则被认为与具有一个或多个桥接外观的呼叫匹配。

5. 发明授权

US08041765B1 Method and apparatus providing sender information by way of a personal virtual assistant (PVA) 有权
标题翻译：通过个人虚拟助理（PVA）提供发送者信息的方法和装置
公开(公告)号：US08041765B1
公开(公告)日：2011-10-18
申请号：US12038521
申请日：2008-02-27
申请人： Venkatesh Krishnaswamy , Timothy Ian Ross , Rajeshwari Edamadaka , Jack Iu , Krishna Kishore Dhara
发明人： Venkatesh Krishnaswamy , Timothy Ian Ross , Rajeshwari Edamadaka , Jack Iu , Krishna Kishore Dhara
IPC分类号： G06F15/16
CPC分类号： G06Q10/063116 , G06F3/165 , G06Q10/107 , G06Q10/1095 , G06Q10/1097 , G10L21/10 , H04M2203/2072
摘要： A method, apparatus and computer program product for providing additional information related to a sender of a communication is presented. A communication intended for a recipient is received, the communication including information related to the sender of the communication. A Personal Virtual Assistant (PVA) acquires in real time additional information related to the sender of the communication. The additional information related to the sender of the communication is then presented to the recipient attached to the communication where possible. The PVA is capable of acting on the recipient's real time instructions relating to the additional information.
摘要翻译：提出了一种用于提供与通信发送者相关的附加信息的方法，装置和计算机程序产品。接收用于接收者的通信，该通信包括与通信发送者有关的信息。个人虚拟助理（PVA）实时获取与通信发送者有关的附加信息。然后，在可能的情况下，将与通信发送者相关的附加信息呈现给附着于该通信的接收者。 PVA能够对接收者的与附加信息有关的实时指令采取行动。

6. 发明申请

US20110070873A1 Method for Telephony Client Synchronization in Telephone Virtualization 有权
标题翻译：电话虚拟化中电话客户端同步的方法
公开(公告)号：US20110070873A1
公开(公告)日：2011-03-24
申请号：US12563289
申请日：2009-09-21
申请人： Mehmet C. Balasaygun , John Buford , Venkatesh Krishnaswamy , Xiaotao Wu
发明人： Mehmet C. Balasaygun , John Buford , Venkatesh Krishnaswamy , Xiaotao Wu
IPC分类号： H04M3/00
CPC分类号： H04M1/72519 , H04M1/2477 , H04M2250/62
摘要： A method for synchronizing telephony applications running on different system software images is provided. When a telecommunications session is conducted by a first telephony application, the first telephony application controls the state of the telecommunications session through a signaling protocol stack executing on the same system software image as the first telephony application (or on a virtualization layer). The present invention allows the sharing of the signaling protocol stack by multiple telephony applications running on different system software images.
摘要翻译：提供了一种用于同步在不同系统软件图像上运行的电话应用程序的方法。当电话会话由第一电话应用执行时，第一电话应用通过与第一电话应用（或虚拟层）相同的系统软件映像上执行的信令协议栈来控制电信会话的状态。本发明允许在不同系统软件映像上运行的多个电话应用程序共享信令协议栈。

7. 发明申请

US20070073880A1 Granting privileges and sharing resources in a telecommunications system 有权
标题翻译：在电信系统中授予权限和共享资源
公开(公告)号：US20070073880A1
公开(公告)日：2007-03-29
申请号：US11239494
申请日：2005-09-29
申请人： Anjur Krishnakumar , P. Krishnan , Venkatesh Krishnaswamy
发明人： Anjur Krishnakumar , P. Krishnan , Venkatesh Krishnaswamy
IPC分类号： G06F15/173
CPC分类号： H04L63/0807 , H04L63/102
摘要： A method and an apparatus are disclosed that provide a privilege-granting technique for enabling a service-providing domain to grant a privilege to a requesting user in a service-requesting domain. A request handler in the service-providing domain, which comprises one or more service-associated resources, receives a user request to use a service and requests a token from a privilege-granting server, in accordance with the illustrative embodiment of the present invention. Upon receiving the token that specifies a granted privilege from the privilege-granting server, the request handler extends the privilege to the requesting user. Alternatively, the request handler can request a plurality of tokens in advance from the privilege-granting server; after receiving the tokens, the request handler extends a privilege to each requesting user as the handler receives requests to use one or more services.
摘要翻译：公开了一种方法和装置，其提供授权授权技术，用于使服务提供域能够向服务请求域中的请求用户授予特权。根据本发明的说明性实施例，服务提供域中的包括一个或多个服务相关资源的请求处理程序接收使用服务的用户请求并从特权授予服务器请求令牌。在从授权授权服务器接收到指定授权特权的令牌之后，请求处理程序将权限扩展到请求用户。或者，请求处理程序可以从特权授予服务器预先请求多个令牌; 在接收到令牌之后，请求处理程序在处理程序接收到使用一个或多个服务的请求时，将权限扩展到每个请求用户。

8. 发明申请

US20060140363A1 Method and apparatus for delivering enhanced messages to a calling party 审中-公开
公开(公告)号：US20060140363A1
公开(公告)日：2006-06-29
申请号：US11355654
申请日：2006-02-16
申请人： Shabbir Khakoo , Venkatesh Krishnaswamy , Anwar Siddiqui , Hal Zenner
发明人： Shabbir Khakoo , Venkatesh Krishnaswamy , Anwar Siddiqui , Hal Zenner
IPC分类号： H04M1/64
CPC分类号： H04M3/487 , H04M1/642 , H04M3/42093 , H04M3/4938 , H04M2242/22
摘要： A method and apparatus are disclosed for delivering enhanced messages to a calling party. A message document address is provided to the calling party that is a pointer or hyperlink to a message document containing a message for the calling party, such as a uniform resource locator (URL) identifying an Internet document. The calling party may receive a message, e.g., when the called party is not available or containing a list of user-specific menu options in an IVR system. The message document can be (i) a static document created; (ii) a default document created; or (iii) a dynamically generated document based on one or more rules that alter the content of the document based on various characteristics of the calling party or the call (or both). The presentation of the message document address to the user can be conditioned upon the satisfaction of one or more rules, such as when the called party is unavailable or based on one or more predefined characteristics of the calling party or the call (or both).

9. 发明授权

US5740384A Interactive multimedia system using active backplane having programmable interface to reconfigure the media stream produced by each component 失效
标题翻译：使用具有可编程接口的有源底板的交互式多媒体系统来重新配置由每个组件产生的媒体流
公开(公告)号：US5740384A
公开(公告)日：1998-04-14
申请号：US603022
申请日：1996-02-16
申请人： Abhaya Asthana , Venkatesh Krishnaswamy
发明人： Abhaya Asthana , Venkatesh Krishnaswamy
IPC分类号： H04M11/00 , G06F13/38 , G06F13/40 , G06F19/00 , H04M11/06 , G06F13/36 , G06F13/00
CPC分类号： G06F13/409 , G06F13/385
摘要： A multimedia system includes a plurality of components. Each component has a set of hardware resources which are used to perform basic functions. Each component further contains knowledge regarding the properties, limitations and behavior of the resources. A backplane receives each of the components. The backplane includes a plurality of programmable interfaces. Each interface interfaces with a different component. A control thread is associated with each component which manages the resources contained in the component. The combination of the backplane, control thread and component form a basic service which operates independently from other basic services created by the system.
摘要翻译：多媒体系统包括多个组件。每个组件都有一组用于执行基本功能的硬件资源。每个组件还包含有关资源的属性，限制和行为的知识。背板接收每个组件。背板包括多个可编程接口。每个接口与不同的组件接口。控制线程与管理组件中包含的资源的每个组件相关联。背板，控制线程和组件的组合形成了独立于系统创建的其他基本服务的基本服务。

10. 发明授权

US10706235B2 System and method for generating a rich persistent conversation history using a communication protocol 有权
公开(公告)号：US10706235B2
公开(公告)日：2020-07-07
申请号：US16179968
申请日：2018-11-04
申请人： Venkatesh Krishnaswamy , Ajita John , David Skiba , Kundan Singh , Shalini Yajnik , Ramanujan Kashi
发明人： Venkatesh Krishnaswamy , Ajita John , David Skiba , Kundan Singh , Shalini Yajnik , Ramanujan Kashi
IPC分类号： G06F17/20 , G06F40/30 , H04L12/58 , G06F17/27
摘要： A method for generating a rich persistent conversation history from structured and unstructured information using a communication protocol is provided. The method includes (i) receiving media contents associated with conversations from messaging channels, (ii) selecting a set of selected messaging channels from where the media contents are received, (iii) demarcating boundaries in each of the media contents associated with the conversations based on an activity of users, (iv) inserting segmentation demarcations to a first conversation to differentiate the first conversation from a second conversation, (v) determining communication elements for each conversation associated with the segmentation demarcations on each messaging channel, (vi) generating a conversation snippet by linking the communication elements for each messaging channel, (vii) linking conversation snippets to generate a segment associated with the conversation for each messaging channel using lexical and non-lexical features and (viii) generating the rich persistent conversation history by linking segments from the messaging channels.

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