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1. 发明授权

US06452490B1 Home/commercial security monitoring system 有权
标题翻译：家庭/商业安全监控系统
公开(公告)号：US06452490B1
公开(公告)日：2002-09-17
申请号：US09382282
申请日：1999-08-24
申请人： Stuart Mandel Garland , John Andrew Johnson , Eric Edward Kampmeier , James Allen Kowal , David B. Smith
发明人： Stuart Mandel Garland , John Andrew Johnson , Eric Edward Kampmeier , James Allen Kowal , David B. Smith
IPC分类号： G08B2900
CPC分类号： G08B25/08 , G08B25/007 , Y10S370/913
摘要： A method and apparatus for communicating between Customer Premises Equipment, (CPE) alarm sensing devices, and alarm monitoring stations. The sensing devices communicate with an end office switch by transmitting a message, such as a string of Dual-Tone Multi-Frequency, (DTMF) digits to that switch. At the switch, the message is processed and a determination is made which of a plurality of alarm monitoring stations should receive the alarm indication. One or more data packets are sent to the selected alarm monitoring stations with the packets identifying the source of the alarm indication, and the type of alarm indication. Advantageously, the packetized communication between the end office switch and the alarm monitoring system allows a high volume of alarm indications to be sent to an alarm monitoring station, because individual telephone connections are not required for each such alarm message.
摘要翻译：用于在客户驻地设备，（CPE）报警感测装置和报警监控站之间进行通信的方法和装置。感测设备通过向该交换机发送诸如双音多频（DTMF）字符串的消息来与终端交换机通信。在开关处，处理消息并确定多个报警监视站中的哪一个应该接收报警指示。一个或多个数据分组被发送到所选择的报警监视站，其中分组标识报警指示的来源以及报警指示的类型。有利地，终端办公室交换机和报警监控系统之间的分组化通信允许将大量报警指示发送到报警监视站，因为每个这样的报警消息不需要各个电话连接。

2. 发明授权

US5999526A Method and apparatus for delivering data from an information provider using the public switched network 失效
标题翻译：使用公共交换网络从信息提供者传送数据的方法和装置
公开(公告)号：US5999526A
公开(公告)日：1999-12-07
申请号：US756854
申请日：1996-11-26
申请人： Stuart Mandel Garland , James Allen Kowal , Hilton Manuel Nicholson , David B. Smith
发明人： Stuart Mandel Garland , James Allen Kowal , Hilton Manuel Nicholson , David B. Smith
IPC分类号： G06F13/00 , G06Q30/00 , H04L29/06 , H04L29/08 , H04M3/42 , H04M11/00 , H04M11/06 , H04L12/12
CPC分类号： H04L67/42 , H04L67/14 , H04L67/306 , H04L67/325 , H04M11/06 , H04L69/329
摘要： The customer performs a search or otherwise defines selected data maintained by the information provider. Once the selected data is identified, the information provider maintains the requested data, typically by maintaining pointers identiying the data, but delays delivery of the requested data until the scheduled delivery time, such as a particular day and time requested by the customer or a non-peak period as determined by the information provider. When the information provider determines that delivery is appropriate, it makes a request for a suppressed ringing connection to a switching system. The switching system responds to the request for connection by creating a suppressed ringing connection where a silent alert tone or digital alert signal is transmitted to the customer premise equipment. The customer premise equipment includes a receiving system that receives one or more tones from the switching system over the suppressed ringing connection and becomes active. Upon being activated, the receiving system causes the customer's computer or portions of the computer such as a particular memory to power-up such that the computer can receive the data from the information provider.
摘要翻译：客户执行搜索或以其他方式定义由信息提供者维护的所选数据。一旦所选择的数据被识别，信息提供商通常维护所请求的数据，通过维护标识数据的指针，但延迟所请求的数据的传送，直到预定的传送时间，例如客户请求的特定日期和时间， - 由信息提供商确定的时间段。当信息提供者确定传送是合适的时候，它要求抑制与交换系统的振铃连接。交换系统通过创建抑制的振铃连接来响应于连接请求，其中静默警报音或数字警报信号被传送到客户驻地设备。客户驻地设备包括接收系统，该接收系统通过被抑制的振铃连接从交换系统接收一个或多个音调并变为活动的。在被激活时，接收系统使客户的计算机或诸如特定存储器的计算机的一部分上电，使得计算机可以从信息提供者接收数据。

3. 发明授权

US06798877B2 Enhanced end user automatic call distributor control 有权
标题翻译：增强终端用户自动呼叫分配器控制
公开(公告)号：US06798877B2
公开(公告)日：2004-09-28
申请号：US09886795
申请日：2001-06-21
申请人： John Andrew Johnson , Eric Edward Kampmeier , Steven Robert Krause , David B. Smith , Matthew Richard Smith
发明人： John Andrew Johnson , Eric Edward Kampmeier , Steven Robert Krause , David B. Smith , Matthew Richard Smith
IPC分类号： H04M3523
CPC分类号： H04M3/5191 , H04M3/523 , H04M2203/2011
摘要： A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
摘要翻译：一种用于由呼叫者控制ACD或ACD网络的自动呼叫分配器（ACD）队列的管理以及向ACD代理传送数据的方法和装置。呼叫者接收有关一个或多个ACD中队列状态的信息。如果主叫方希望与特定的代理进行通信，那么该代理的等待时间将提供给呼叫者。呼叫者可以选择特定的代理，并且当该代理可用时可以连接到受ACD队列的其他限制。呼叫者可以准备在呼叫者等待时传送给应答代理的信息。有利地，当呼叫者到达队列的顶部时，呼叫者可以考虑到与特定的代理或第一可用代理相关联的不同的等待时间，呼叫者可以控制哪个代理或哪个代理组应该响应他/她的呼叫。

4. 发明授权

US06850612B2 End user automatic call distributor network control 有权
标题翻译：终端用户自动呼叫分配器网络控制
公开(公告)号：US06850612B2
公开(公告)日：2005-02-01
申请号：US09886804
申请日：2001-06-21
申请人： John Andrew Johnson , Eric Edward Kampmeier , Steven Robert Krause , David B. Smith , Matthew Richard Smith
发明人： John Andrew Johnson , Eric Edward Kampmeier , Steven Robert Krause , David B. Smith , Matthew Richard Smith
IPC分类号： H04M3/51 , H04M3/523 , H04M3/533 , H04M3/00
CPC分类号： H04M3/523 , H04M3/5166 , H04M3/5238 , H04M3/533 , H04M2203/2011
摘要： A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
摘要翻译：一种用于由呼叫者控制ACD或ACD网络的自动呼叫分配器（ACD）队列的管理以及向ACD代理传送数据的方法和装置。呼叫者接收有关一个或多个ACD中队列状态的信息。如果主叫方希望与特定的代理进行通信，那么该代理的等待时间将提供给呼叫者。呼叫者可以选择特定的代理，并且当该代理可用时可以连接到受ACD队列的其他限制。呼叫者可以准备在呼叫者等待时传送给应答代理的信息。有利地，当呼叫者到达队列的顶部时，呼叫者可以考虑到与特定的代理或第一可用代理相关联的不同的等待时间，呼叫者可以控制哪个代理或哪个代理组应该响应他/她的呼叫。

5. 发明授权

US06813349B2 Communication of user data to an automatic call distributor agent 有权
标题翻译：将用户数据传送到自动呼叫分配器代理
公开(公告)号：US06813349B2
公开(公告)日：2004-11-02
申请号：US09886790
申请日：2001-06-21
申请人： John Andrew Johnson , Eric Edward Kampmeier , Steven Robert Krause , David B. Smith , Matthew Richard Smith
发明人： John Andrew Johnson , Eric Edward Kampmeier , Steven Robert Krause , David B. Smith , Matthew Richard Smith
IPC分类号： H04M3523
CPC分类号： H04M3/523 , H04M3/5166 , H04M3/533 , H04M2203/2011
摘要： A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.
摘要翻译：一种用于由呼叫者控制ACD或ACD网络的自动呼叫分配器（ACD）队列的管理以及向ACD代理传送数据的方法和装置。呼叫者接收有关一个或多个ACD中队列状态的信息。如果主叫方希望与特定的代理进行通信，那么该代理的等待时间将提供给呼叫者。呼叫者可以选择特定的代理，并且当该代理可用时可以连接到受ACD队列的其他限制的情况。呼叫者可以准备在呼叫者等待时传送给应答代理的信息。有利地，当呼叫者到达队列的顶部时，呼叫者可以考虑到与特定的代理或第一可用代理相关联的不同的等待时间，呼叫者可以控制哪个代理或哪个代理组应该响应他/她的呼叫。

6. 发明授权

US06389120B1 Method and apparatus for multiple logical channel information delivery over multiple suppressed ringing physical channels 有权
标题翻译：用于通过多个被抑制的振铃物理信道传送多个逻辑信道信息的方法和装置
公开(公告)号：US06389120B1
公开(公告)日：2002-05-14
申请号：US09390510
申请日：1999-09-03
申请人： Stuart Mandel Garland , David B. Smith
发明人： Stuart Mandel Garland , David B. Smith
IPC分类号： H04M1100
CPC分类号： H04L12/2867 , H04L12/2856 , H04M11/062 , H04Q2213/1318 , H04Q2213/13199 , H04Q2213/13201 , H04Q2213/13208 , H04Q2213/13399
摘要： A server (102, 204, 208) communicates with a modem, computer or other data communications device (104) to provide, for example, an information delivery service. The server produces multiple channels of data for delivery. The server uses multiple telephone lines to create a high-speed communications channel when necessary. Suppressed ringing connections are made from the server to facilitate data communications over the multiple lines of the multiple channels of data produced by the server.
摘要翻译：服务器（102,204,208）与调制解调器，计算机或其他数据通信设备（104）通信以提供例如信息传递服务。服务器生成多个数据通道，用于传送。服务器根据需要使用多条电话线创建高速通信通道。由服务器进行抑制振铃连接，以便通过服务器生成的多个数据通道的多条线路进行数据通信。

7. 发明授权

US07054433B1 Method and apparatus for transmitting data without establishing a call path 失效
标题翻译：用于在不建立呼叫路径的情况下发送数据的方法和装置
公开(公告)号：US07054433B1
公开(公告)日：2006-05-30
申请号：US09649937
申请日：2000-08-29
申请人： Stuart Mandel Garland , Lila Elizabeth Russ , David B. Smith
发明人： Stuart Mandel Garland , Lila Elizabeth Russ , David B. Smith
IPC分类号： G06F15/16
CPC分类号： H04L67/327
摘要： The present invention provides a method and system for sending a server-specified message from an application server to Customer Premises Equipment (CPE) without setting up a call path between the application server and the CPE. The application server is coupled with a switch, which is in turn coupled with the CPE. The application server sends a request to the switch. The switch sends, based upon the request, a predetermined server-specified message to the CPE without setting up a call path between the application server and the CPE. The CPE is not rung and the predetermined message is not affected by the features of the line associated with the CPE.
摘要翻译：本发明提供了一种从服务器指定的消息从应用服务器发送到客户驻地设备（CPE）而不在应用服务器与CPE之间建立呼叫路径的方法和系统。应用服务器与开关耦合，开关又与CPE耦合。应用服务器向交换机发送请求。根据该请求，交换机向CPE发送预定的服务器指定消息，而不在应用服务器和CPE之间建立呼叫路径。 CPE不响应，并且预定消息不受与CPE相关联的线路的特征的影响。

8. 发明授权

US06975862B1 Wireless telemetering access 有权
标题翻译：无线遥测接入
公开(公告)号：US06975862B1
公开(公告)日：2005-12-13
申请号：US09520861
申请日：2000-03-07
申请人： Stuart Mandel Garland , David B. Smith , Jane Ann Thompson , Robin Jeffrey Thompson
发明人： Stuart Mandel Garland , David B. Smith , Jane Ann Thompson , Robin Jeffrey Thompson
IPC分类号： H04W8/18 , H04W76/02 , H04Q7/20
CPC分类号： H04W8/26 , H04M11/002 , H04W8/18 , H04W76/11
摘要： Apparatus and a method for providing, to a service provider, telemetry access to customer equipment. The telemetry access is provided using wireless access means to avoid having to provide special residential wiring to connect to meters and control devices at customer premises. Each customer device is provided with a cellular station having its own mobile identity, either an international mobile switching identifier (IMSI) or a mobile identity number (MIN). Each IMSI or MIN need not be associated with a different telephone number. For example, a single telephone number can be assigned to a service provider to access all devices telemetered by that service provided. Advantageously, this arrangement provides for an inexpensive method and apparatus for accessing customer devices.
摘要翻译：用于向服务提供商提供对客户设备的遥测访问的装置和方法。使用无线接入装置提供遥测访问，以避免必须提供特殊的住宅布线来连接到客户住宅处的仪表和控制设备。每个客户设备都设置有具有其自己的移动身份的移动站，即国际移动交换标识符（IMSI）或移动身份号码（MIN）。每个IMSI或MIN不需要与不同的电话号码相关联。例如，可以将单个电话号码分配给服务提供商以访问由所提供的服务遥测的所有设备。有利地，这种布置提供了用于访问客户设备的便宜的方法和装置。

9. 发明授权

US06212270B1 Control of telemetry interface gateway for a voice call 失效
标题翻译：用于语音呼叫的遥测接口网关的控制
公开(公告)号：US06212270B1
公开(公告)日：2001-04-03
申请号：US08994245
申请日：1997-12-19
申请人： Stuart Mandel Garland , David B. Smith
发明人： Stuart Mandel Garland , David B. Smith
IPC分类号： H04M3523
CPC分类号： H04M11/002
摘要： Relates to apparatus and methods for permitting an agent of a utility or service bureau to access customer metering equipment before or during a conversation with the customer. For accessing before a call, while the customer is still on-book, an alert signal is sent to activate the telemetering equipment prior to establishing a voice connection. For accessing during the call, an alert signal is sent while the customer is off-hook. Advantageously, the measurement can be made in conjunction with the oral contact with the customer, thus making customer contacts more efficient and providing better service to customers.
摘要翻译：关于允许公用事业或服务局的代理人在与客户的谈话之前或期间访问客户计量设备的装置和方法。为了在呼叫之前进行访问，当客户仍然在书时，发送警报信号以在建立语音连接之前激活遥测设备。为了在通话过程中进行访问，当客户摘机时，发送一个警报信号。有利地，可以结合与客户的口头接触进行测量，从而使得客户联系人更有效率并为客户提供更好的服务。

10. 发明授权

US06661881B1 Method and system for controlling functional capabilities of a telephonic switch employing control and status messages 失效
标题翻译：用于控制采用控制和状态消息的电话交换机的功能能力的方法和系统
公开(公告)号：US06661881B1
公开(公告)日：2003-12-09
申请号：US09504562
申请日：2000-02-15
申请人： Stuart Mandel Garland , David B. Smith
发明人： Stuart Mandel Garland , David B. Smith
IPC分类号： H04M1100
CPC分类号： H04Q3/54533 , H04M3/382 , H04M3/42 , H04Q2213/13091 , H04Q2213/13095 , H04Q2213/13109 , H04Q2213/13396
摘要： A system and method enabling a remote customer station (server, CPE or end user) to control, or modify, selected functional capabilities of a telephone switch via control messages sent after cell setup and during the course of a data stream. The customer station receives back from the telephone switch indications of modifications in status of the switch occurring in response to the control messages. The functional capabilities which may be modified include both software and hardware configurations of the telephone switch.
摘要翻译：一种允许远程客户站（服务器，CPE或最终用户）通过在小区建立之后和在数据流过程中发送的控制消息来控制或修改电话交换机的所选功能能力的系统和方法。客户站从电话交换机接收响应于控制消息发生的交换机状态的修改的指示。可以修改的功能性能包括电话交换机的软件和硬件配置。

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