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    • 1. 发明授权
    • System and method for responding to an emergency at a call center
    • 在呼叫中心响应紧急情况的系统和方法
    • US07957520B2
    • 2011-06-07
    • US11181101
    • 2005-07-14
    • Sravan VadlakondaVijetha Vadlakonda
    • Sravan VadlakondaVijetha Vadlakonda
    • H04M5/00
    • H04M3/5237H04M3/12H04M3/53383H04M2242/04
    • A system and method for servicing a caller at a contact center includes a plurality of call centers, each including an automatic call distributor (ACD), and an emergency response system that issues an emergency notification signal to the ACD of a call center in response to an emergency condition affecting the call center. In response, the ACD of the call center informs callers of the emergency condition, and then performs a bulk transfer of each of the active calls from the call center to one or more other call centers. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
    • 用于在联络中心服务呼叫者的系统和方法包括多个呼叫中心,每个呼叫中​​心包括一个自动呼叫分配器(ACD)和一个应急响应系统,该系统响应于呼叫中心向呼叫中心的ACD发出紧急通知信号 影响呼叫中心的紧急情况。 作为响应,呼叫中心的ACD向呼叫者通知紧急情况,然后将呼叫中心中的每个活动呼叫批量传送到一个或多个其他呼叫中心。 要强调的是,该摘要被提供以符合要求抽象的规则,允许搜索者或其他读者快速确定技术公开的主题。 提交它的理解是,它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72(b)。
    • 2. 发明申请
    • System and method for responding to an emergency at a call center
    • 在呼叫中心响应紧急情况的系统和方法
    • US20070025543A1
    • 2007-02-01
    • US11181101
    • 2005-07-14
    • Sravan VadlakondaVijetha Vadlakonda
    • Sravan VadlakondaVijetha Vadlakonda
    • H04M3/00
    • H04M3/5237H04M3/12H04M3/53383H04M2242/04
    • A system and method for servicing a caller at a contact center includes a plurality of call centers, each including an automatic call distributor (ACD), and an emergency response system that issues an emergency notification signal to the ACD of a call center in response to an emergency condition affecting the call center. In response, the ACD of the call center informs callers of the emergency condition, and then performs a bulk transfer of each of the active calls from the call center to one or more other call centers. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
    • 用于在联络中心服务呼叫者的系统和方法包括多个呼叫中心,每个呼叫中​​心包括一个自动呼叫分配器(ACD)和一个应急响应系统,该系统响应于呼叫中心向呼叫中心的ACD发出紧急通知信号 影响呼叫中心的紧急情况。 作为响应,呼叫中心的ACD向呼叫者通知紧急情况,然后将呼叫中心中的每个活动呼叫批量传送到一个或多个其他呼叫中心。 要强调的是,该摘要被提供以符合要求抽象的规则,允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是,它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72(b)。