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    • 1. 发明申请
    • Automated contacting of support centers and sharing of product information via RFID
    • 通过RFID自动接触支持中心和分享产品信息
    • US20060208889A1
    • 2006-09-21
    • US11078927
    • 2005-03-10
    • Shmuel ShafferLabhesh PatelGebran ChahrouriShantanu SarkarBruce MoonJoseph Khouri
    • Shmuel ShafferLabhesh PatelGebran ChahrouriShantanu SarkarBruce MoonJoseph Khouri
    • G08B13/14G06F17/00
    • G06Q30/02
    • Disclosed are methods and apparatus for methods and apparatus for automatically contacting a service center for one or more particular products, as well as contacting other types of entities with respect to any type of item. In a first embodiment, each item includes a radio frequency identification (RFID) of the particular products that is used to automatically contact a service center or the like. In a second embodiment, the RFID of the particular product is automatically sent to the service center or the like. In the first embodiment, the RFID of each product contains contact information, such as a 1-800 telephone number, a URL address, or email address, for a particular service center or the like. In one implementation, an RFID reader is coupled with a communication device, such as a telephone or computer device, and the user uses the RFID reader to scan an RFID of a particular item (e.g., a malfunctioning product). The relevant service center or the like is then contacted based on the RFID scan. For example, the user is connected to an agent at the relevant service center via a telephone or computer network. In the second embodiment, when a service center (or the like) needs RFID tag data for a particular item, a user may select a “send” option (e.g., on the communication device or reader) to have such RFID tag data automatically transmitted to the service center or the like.
    • 公开了用于为一个或多个特定产品自动联系服务中心的方法和装置的方法和装置,以及关于任何类型的物品接触其他类型的实体。 在第一实施例中,每个项目包括用于自动联系服务中心等的特定产品的射频识别(RFID)。 在第二实施例中,特定产品的RFID被自动发送到服务中心等。 在第一实施例中,每个产品的RFID包含针对特定服务中心等的联系人信息,例如1-800电话号码,URL地址或电子邮件地址。 在一个实现中,RFID读取器与诸如电话或计算机设备的通信设备耦合,并且用户使用RFID读取器扫描特定物品(例如,故障产品)的RFID。 然后基于RFID扫描来接触相关服务中心等。 例如,用户通过电话或计算机网络连接到相关服务中心的代理。 在第二实施例中,当服务中心(等)需要用于特定项目的RFID标签数据时,用户可以选择“发送”选项(例如,在通信设备或读取器上)来使得RFID标签数据自动发送 到服务中心等。
    • 8. 发明授权
    • Dynamic and hybrid RFID
    • 动态和混合RFID
    • US07274291B2
    • 2007-09-25
    • US11097056
    • 2005-04-01
    • Shmuel ShafferGebran ChahrouriShantanu SarkarLabhesh PatelJoseph Khouri
    • Shmuel ShafferGebran ChahrouriShantanu SarkarLabhesh PatelJoseph Khouri
    • G08B1/08
    • G06K17/0022G06K2017/0051G06Q10/08G06Q10/087G06Q50/30
    • Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.
    • 公开了主动或动态RFID标签,其主动地提供关于特定项目的当前状态信息,以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时,RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中,有源RFID标签位于系统内的一个或多个部件的旁边,使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下,每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此,当组件的相应的有源RFID标签中的一个没有发送其RFID信息时,RFID读取器可以知道何时系统具有故障组件。 在该第一实现中,有源RFID基于其组件的状态来传输或不发送。 在第二实施例中,动态RFID与特定组件,组件或系统集合相关联,并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此,动态RFID基于其组件或系统的不同状态提供不同的传输频率。
    • 9. 发明授权
    • Dynamic and hybrid RFID
    • 动态和混合RFID
    • US07446657B2
    • 2008-11-04
    • US11838838
    • 2007-08-14
    • Shmuel ShafferGebran ChahrouriShantanu SarkarLabhesh PatelJoseph Khouri
    • Shmuel ShafferGebran ChahrouriShantanu SarkarLabhesh PatelJoseph Khouri
    • G08B1/08
    • G06K17/0022G06K2017/0051G06Q10/08G06Q10/087G06Q50/30
    • Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID tag actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID tag either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.
    • 公开了主动或动态RFID标签,其主动地提供关于特定项目的当前状态信息,以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时,RFID标签主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中,有源RFID标签位于系统内的一个或多个部件的旁边,使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下,每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此,当组件的相应的有源RFID标签中的一个不发送其RFID信息时,RFID读取器可以知道何时系统具有故障组件。 在该第一实现中,有源RFID标签基于其组件的状态来传输或不发送。 在第二实施例中,动态RFID与特定组件,组件或系统集合相关联,并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此,动态RFID基于其组件或系统的不同状态提供不同的传输频率。
    • 10. 发明申请
    • DYNAMIC AND HYBRID RFID
    • 动态和混合RFID
    • US20070279229A1
    • 2007-12-06
    • US11838838
    • 2007-08-14
    • Shmuel ShafferGebran ChahrouriShantanu SarkarLabhesh PatelJoseph Khouri
    • Shmuel ShafferGebran ChahrouriShantanu SarkarLabhesh PatelJoseph Khouri
    • G08B29/00
    • G06K17/0022G06K2017/0051G06Q10/08G06Q10/087G06Q50/30
    • Disclosed is an active or dynamic RFID tag that actively provides current status information regarding a particular item, as well as mechanisms for recognizing dynamic RFID information read from such RFID tag. Static identifying information regarding the particular item is provided either by the same active/dynamic RFID tag or by a different passive RFID tag. While the RFID tag may passively or actively provide general identification, the RFID actively provides status information that corresponds to changes in the corresponding item's status. In a first implementation, active RFID tags are positioned next to one or more components within a system so that each active RFID tag is powered and transmitting its RFID information when its corresponding component is operational. In contrast, each active RFID tag is positioned so that it is not powered and not transmitting its RFID information when its component is failing. Accordingly, an RFID reader can then know when a system has a failing component when a one of the component's corresponding active RFID tag is not transmitting its RFID information. In this first implementation, the active RFID either transmits or fails to transmit based on its component's status state. In a second implementation, a dynamic RFID is associated with a specific component, set of components, or system, and the dynamic RFID tag dynamically provides an RFID reader with RFID information that changes with its associated item's changing status state. The status state may correspond to any suitable parameter of the item or product that can change over time. Thus, the dynamic RFID provides different transmission frequencies based on different status states of its component or system.
    • 公开了主动或动态RFID标签,其主动地提供关于特定项目的当前状态信息,以及用于识别从这种RFID标签读取的动态RFID信息的机制。 关于特定项目的静态识别信息由相同的主动/动态RFID标签或不同的无源RFID标签提供。 当RFID标签可以被动地或主动地提供一般标识时,RFID主动地提供对应于相应项目状态的变化的状态信息。 在第一实现中,有源RFID标签位于系统内的一个或多个部件的旁边,使得每个有源RFID标签被供电并在其相应的部件可操作时传送其RFID信息。 相比之下,每个有源RFID标签被定位成当其组件出现故障时它不被供电并且不发送其RFID信息。 因此,当组件的相应的有源RFID标签中的一个没有发送其RFID信息时,RFID读取器可以知道何时系统具有故障组件。 在该第一实现中,有源RFID基于其组件的状态来传输或不发送。 在第二实施例中,动态RFID与特定组件,组件或系统集合相关联,并且动态RFID标签动态地向RFID读取器提供随其相关联项目的改变状态状态而改变的RFID信息。 状态可以对应于可随时间变化的物品或产品的任何合适的参数。 因此,动态RFID基于其组件或系统的不同状态提供不同的传输频率。