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    • 3. 发明授权
    • Method and system of service impact analysis in a communications network
    • 通信网络中服务影响分析的方法和系统
    • US5872911A
    • 1999-02-16
    • US581748
    • 1995-12-29
    • Myron Berg
    • Myron Berg
    • H04L12/26G06F11/34
    • H04L43/00H04L12/2602H04L43/045H04L43/062H04L43/067H04L43/0811H04L43/10H04L43/16
    • A system and method for using service impact analysis (SIA) to provide a telecommunications network carrier with improved real-time information on network failures. The system monitors a network for faults by collecting fault data. The system assess the fault data to determine the actual service impact at a particular instant in time and the likely cause of the fault. The system also predicts future service impact based on collected historical data of the telecommunications network. The system thus associates equipment failures with actual and potential call traffic impact to provide both customer and network support operations with additional perspective on the service impact of a network equipment failure. This customer oriented view, rather that the traditional network oriented view, is significant in providing imported telecommunications service availability with limited human resources.
    • 一种使用服务影响分析(SIA)来为电信网络运营商提供有关网络故障的改进的实时信息的系统和方法。 系统通过收集故障数据来监控网络的故障。 系统评估故障数据以确定特定时刻的实际服务影响以及故障的可能原因。 该系统还根据电信网络收集的历史数据预测未来的业务影响。 因此,系统将设备故障与实际和潜在的呼叫流量影响相关联,以提供客户和网络支持操作以及对网络设备故障的服务影响的额外观点。 这种以客户为导向的观点,而不是传统的以网络为导向的观点,在提供有限的人力资源的进口电信服务可用性方面是重要的。